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Your Customers demand more!

For 2020, time dedicated to deliver an exemplary digital customer experience is the difference between survival or failure.

81% of executives believe they’ll compete on CX alone

BUT

only 22% have claimed to have developed the right product and marketing strategy that exceeds customer expectations

If you’re not part of the 22%, it’s time to break down the silos and bring together Digital, Product and Marketing teams to be the face of, and driver for, customer-driven strategies. 

The Open Mobile & Digital Experience Summit brings together 300+ brands to debate and design the strategies that deliver long-term digital customer acquisition, retention – and growth.

It’s time to delight your customers, and thrive – join us in 2020!


2 days, 4 topics:

  • Product Strategy: Create Disruptive, Frictionless and Valuable Product Experiences
  • Mobile Strategy: Deliver Personalized, Interactive and Deeper Mobile Engagement
  • Digital and Growth Marketing: Access the Tools and Tactics to Acquire, Grow and Retain your Customers
  • Digital Technology & Innovation: Unpack Technological Trends Including AI, AR/VR, Virtual Assistants, Voice, 5G and Support your Strategy with the Right Tech Stack
'Customer Experience'; points to 'Digital & Mobile Engagement'; points to 'Product & Mobile Strategy'. 'Customer Experience'; points to 'Digital & Mobile Engagement'; points to 'Marketing Strategy'. 'Customer Experience'; points to 'Digital & Mobile Engagement'; points to 'Customer Experience'.

Pre-order the 2020 event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown

Discover an entire conference dedicated to your role

Tailor your learning, select your role to explore an entire agenda, speaker line-up and benefits dedicated to you:

The Unmissable Digital, Product and Marketing Speakers we have United

Open Mobile & Digital Experience Summit SF brings together the leading minds on the cutting edge of digital experience, with a speaker line-up of 50+ C-Suite and VP's dedicated to customer experience, customer retention and growth

Sarah Butterfass
Sarah Butterfass

Groupon

Chief Product Officer

Jill Ramsey
Jill Ramsey

Macy's

Chief Product and Digital Revenue Officer

Donald Chesnut
Donald Chesnut

Mastercard

Chief Experience Officer

Jascha Kaykas-Wolff
Jascha Kaykas-Wolff

Mozilla

Chief Marketing Officer

Miles Skorpen
Miles Skorpen

OpenTable

Head of Consumer & Marketplace Products

Travis Bogard
Travis Bogard

Samsung NEXT

SVP, Head of Product

David Domm
David Domm

cars.com

Chief Product Officer

Ann Yauger
Ann Yauger

CarMax

AVP, Product Management

Dana Shefsky
Dana Shefsky

Hilton

Sr Director, Enterprise Product

Vipul Govil
Vipul Govil

Walmart

Director Mobile

Christopher Thomas-Moore
Christopher Thomas-Moore

Domino’s

VP of Global eCommerce and Digital Marketing

Beth Murphy
Beth Murphy

Amazon Music

Global Head of Acquisition

Laura Jones
Laura Jones

Uber

Director of Product Marketing

Hai Habot
Hai Habot

StubHub

Sr. Director of Incubation and Growth

Megan Li
Megan Li

Google

Product Marketing Manager

Pre-order the 2020 event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown

4 Business Critical Themes for Digital, Product, Mobile and Marketing Leaders

PRODUCT Impactful Digital & Mobile Experience

  • Gain a Deeper Customer Understanding: Utilize data & insights to deliver customer-first experiences and remove friction points
  • Create Experiences Beyond a Transaction: Integrate your products into consumers lives, and add value beyond your own brands offering
  • Deliver Personalized Digital Product Experiences: Create experiences based on customers buying habits, persona’s, past interactions and needs through AI
  • Provide Customers with A Seamless Omni-Channel Experience: Build your customer journey to break down the silos between online and in-store experiences

PRODUCT Digital & Mobile Innovation/Tech

  • Innovate your CX with Emerging Tech: Unpack technological trends across IoT, voice, chat, virtual assistants and AR/VR
  • How AI can Impact your Digital Experiences: Hear the latest use cases of AI to accelerate your use of big data for improved CX
  • Scale Digital Product Innovation: Put in place the right architecture, tech stack and culture to deliver customer-first experiences
  • Resolve customer friction points with chatbots: Removing friction points through virtual assistants or bots that are trained to engage with your modern-day consumer

MOBILE Unique Mobile Engagement & Strategy

  • Understand and Analyze your Mobile Customer: Enable full flow of live and historic data, location and journey to remove friction points from your customers mobile journey
  • Create Disruptive Products and an APP Experience that Engages: With app downloads at a all time low, discover how to create an App experience that offers value beyond a transaction
  • Personalize yours Mobile Interactions: Leverage technology, location-based services, customer interactions and insights to proactively guide and inform your customers of the product they need, before they need them
  • Ensure your Mobile Architecture Works: Debate your mobile strategy from Native vs Hybrid vs PWA and reviewing IOS vs Android experiences to scaling mobile or micro-site thinking

MARKETING Digital & Mobile Growth Marketing

  • Alternative Growth Tactics: Faced with expensive paid marketing strategies, we will explore new routes to grow your users
  • Data-Driven Customer Activation: Utilize analytics to identify unengaged customers and develop data-driven engagement to trigger engagement
  • Hyper-Personalized Engagement: Profile your customer, understand their journey, analyze data and understand past interactions to create personalized messaging, engagement and shopping experience
  • Mobile App Marketing: Only 15% of app installs remain in use after 7 days, learn how to ensure your marketing keeps your app engagement alive!

Pre-order the 2020 event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown

Discover an entire conference dedicated to your role

Tailor your learning, select your role to explore an entire agenda, speaker line-up and benefits dedicated to you:

Brands who attend:

Mission Statement:

{

It’s time to break down silo’s and bring together Digital, Product and Marketing to be the face of, and driver for customer-driven strategies. Utilizing data, analytics and technology to deliver the experience and engagement consumers desire, you are integral to driving the business forward.
It’s time to reinvent digital and mobile experiences, removing customer friction points and creating disruptive solutions that add value beyond a transaction. Join this movement to deliver exemplary digital experiences and inspire 300 leaders.

}

Women in Leadership

We are dedicated to uniting women in product, marketing, digital and tech and advocates for diversity within the workplace. At this year's summit, we are delighted to be joined by such inspirational leaders:

Jill Ramsey
Chief Product and Digital Revenue Officer

Jill Ramsey, Macy's

Sarah Butterfass
Chief Product Officer

Sarah Butterfass, Groupon


Ann Yauger
AVP, Product Management

Ann Yauger, CarMax


Eliza Ollinger
Sr. Director Product Management

Eliza Ollinger, Papa Johns


Anne Mercogliano
VP of Customer Experience and Growth

Anne Mercogliano, Good Eggs

Dana Shefsky
Sr Director, Enterprise Product

Dana Shefsky, Hilton



Megan Li
Product Marketing Manager

Megan Li, Google

Laura Jones
Director of Product Marketing

Laura Jones, Uber


Genevieve Owyang
Mobile Marketing Director

Genevieve Owyang, Realtor.com


Yardley Pohl
Advisor, Investor, and Consultant, Board Member and Co-Founder

Yardley Pohl, Women In Product


Jennifer Lo Chan
Vice President Digital Platforms Marketing, Forbes 30 Under 30

Jennifer Lo Chan, BlackRock

Beth Murphy
Global Head of Acquisition

Beth Murphy, Amazon Music



Access Product, Digital and Marketing Case Studies, Insights and Interactive Discussions Including:

Product:

Logo

Scale digital product innovation with the right architecture, tech stack and culture

Hear how Samsung NEXT is leveraging startup agility to develop new products through organizational culture and software solutions. In this session, you will hear how Travis is putting in place the right systems and processes to create customer-driven solutions, embracing emerging tech and embracing a new culture.

Logo

Go above and beyond to integrate your products into consumers lives, and add value beyond your own brands offering

Leverage data to get customer input into what additional products, features and information your customer could need in their journey – creating a product experience that goes beyond just your own offerings

Digital Experience:

Logo

Driving engaged and personalized Customer Experiences through AI

Create experiences based on customers buying habits, persona’s, past interactions and needs through AI and accelerate your use of big data to predict and be ahead of your customer. In this talk, you will learn how to Leverage AI to improve the customer journey and build deep affinity with your customers.

Logo

Create new digital experiences for on-the-go consumers

In a world where consumers demand an on-the-go, mobile-first shopping journey, how can brands build customer relationships through new digital experiences? Three keyways -- by creating a mobile experience that is contextually relevant, offers customer convenience and is inherently socially connected.

Mobile:

Logo

Creating mobile experiences that matter: Add value to your customers life through mobile

Leverage technology, location-based services, customer interactions and insights to proactively guide and inform your customers of the product they need, before they need them.

Logo

Hyper-Personalization: Create customer-driven engagement that gives your user valuable, relevant and timely product solutions

As consumers become bombarded with messaging, this session will look at the tactics to break through the noise, grab your mobile customers attention and ensure they keep coming back to your app.

Marketing:

Logo

Alternative Growth Tactics from Paid Growth

As growth officers faces expensive paid marketing strategies, we much innovative and find new routes to market. In this session, we will discuss opportunities outside of paid to grow your users.

Logo

Onboard and Activate customers through real-time analytics user insights

Increase brand awareness of your digital product by utilizing analytics to identify members who don’t engage and how to provide personalized solutions to increase performance

Pre-order the 2020 event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown

Business Critical Discussions in One Place:

  • The death of standalone apps and what's next: With app downloads being a key challenge, this year's meeting will delve deep into the solutions, new opportunities and next steps you need to take in order to survive the dying app statistics from progressive apps to growth tactics and changing your app strategy to stand out among the 5 million apps available
    MOBILE
  • Experience trumps competition: 75% of consumers are more likely to make a purchase from a company that knows their name and purchase history and recommends products based on their preferences - it is time to capture your customers attention with the strategies and tools to deliver personalized product experiences, omnichannel strategies and segmented marketing
    DIGITAL
  • Unpack the latest technological trends and know what is right for your business: 76% of companies are investing in emerging technology and it's time to ensure you know how AI, Chatbots, Voice, AR/VR can impact your brand interactions
    PRODUCT
  • Create a seamless product across desktop, mobile, smart devices and more: 71% of consumers want a consistent experience across all channels, but only 29% say they actually get it – – hear how to product leaders are delivering connected and impactful product experiences
    PRODUCT
  • Mobile marketing that cuts through the noise: 40+ of online transactions are done via mobile, opening opportunities for your brand to better serve customers with on-the-go lifestyles. As a mobile marketer learn how to drive deep engagement, incentivize users to take certain actions and deliver an exceptional shopping experience.
    MARKETING

4 Reasons Why You Must Attend in 2020

  • The Most Senior Collection of 300+ Leaders: Learn from the very best, who are at the forefront of customer journey mapping, experience delivery, customer engagement and performance measurement to ensure your brand innovates beyond competition.
  • Designed by Brands for Brands: Deep dive into 4 key themes chosen by your industry peers and takeaway insights from C-Suite, SVP's and Heads of Mobile, Digital, Product and Growth. Manage your time to customize your experience or delve deep into one discussion
  • The ONLY conference to unite digital, product, mobile and growth: As customers demand seamless, personalized journeys at the right time it is critical that all 4 communities come together to map the experience and deliver it. 
  • The Top Brands of 2019: Network with senior decision makers and benchmark your strategy against the very best US brands. We have personally invited each speaker to ensure we bring together the most innovative, forward thinking brands of today.

Meet Valuable Contacts and Build Partnerships that will Change Your Business

Pre-order the 2020 event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown

4 Communities, One Meeting: Who Attends

The Open Mobile & Digital Experience Summit is the US's most high profile gathering for those currently shaping the way brands digitally interact with consumers.

Join 300+ leaders responsible for:

Product Strategy:

  • Chief Product Officer
  • Head of Digital Product
  • Head of Mobile
  • Product Managers
  • User Experience/ Design

Digital Strategy:

  • Chief Experience Officer
  • Chief Digital Officer
  • Chief Technology Officer
  • Head of Customer Experience

Growth Strategy:

  • Head of Growth
  • User Acquisition
  • Product Marketing
  • Head of Marketing
  • Mobile Marketing

Mobile Strategy:

  • Head of Mobile
  • Directors of Apps
  • Mobile Marketing
  • Mobile Developer / Architect
Shutterfly

“It’s always great to take time to exchange ideas. We get so busy with our work it is nice to carve out time to connect with others doing similar work”

Michael Korcuska, Chief Product Officer, Weight Watchers

Pre-order the 2020 event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown

Choose the Topic that's Relevant to You

Digital Experience & Product Strategy

Mobile Strategy

Digital & Mobile Growth Marketing

Pre-order the 2020 event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown

Shutterfly

“It was refreshing learning about the best practices and growing pains from mobile leaders at the most innovative companies. In many cases, we're all in the same boat and trying to solve the same problems”

Ryan Lee, Shutterfly
Hayley Dunn

Hayley Dunn

Head of Strategy
Incite Group

UK: +44 (0) 207 375 7236

Email: hayley@incite-group.com

How can I register?

Your OMS 19 ticket includes:

  • Access to the exhibition, live demos and tech showcases
  • Be part of the social wave; Twitter, LinkedIn, press and live discussion
  • Exclusive networking drinks following Day 1
  • Access to all conference keynotes and track sessions on both days
  • Excellent breakfast, lunch, refreshments and drinks
  • 40+ practical case studies and talks delivered by decision makers and thought leaders
  • Interactive panel discussions and networking breaks
  • Login to the Brella event networking app, to schedule 1:1 meetings and more
  • Access to the speaker presentations and recordings of each session following the event

Good to hear you’ll be joining us at The Open Mobile & Digital Experience Summit! For your convenience, you have several options to purchase your pass:


Pay with credit card

Just go through the registration process by hitting the button. If you own a discount code you’ll be able to use this in the course of the registration process.


Pay via invoice and bank transfer

Just go through the registration process by hitting the button. If you own a discount code you’ll be able to use this in the course of the registration process. Our accounts team will send you your invoice. If you have any queries please email Accounts Receivable at AR@fc-bi.com


Group Arrangements

The more the merrier. If you’re considering joining with a group of 2 or more or to bring several clients, don’t hesitate to reach out to Hayley hayley@incite-group.com for our attractive group offers.

Check out photos from our summits!

Pre-order the 2020 event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown