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Conversocial enables brands to deliver effortless customer service over social messaging channels. A strategic partner from day one, we have proven experience in transforming platform, processes and people to help our partners navigate the necessary complexities of digital customer care. Our award winning customer engagement platform has enabled hundreds of global brands, including Google, Tesco and Hertz, to deliver a unified approach to a new generation of customer interaction through social messaging and intelligent automation technology.
Conversocial is an official Facebook Preferred Developer, Facebook Marketing Partner and Instagram Community Management Partner. For more information, visit http://www.conversocial.com.
Unbabel's “Translation as a Service” platform allows modern enterprises to understand and be understood by their customers in dozens of languages.
Powered by AI and refined by a global community of tens of thousands of human linguists, Unbabel delivers professional-grade content at the scale required by modern enterprises like Pinterest, Skyscanner, Under Armour and Rovio.
Backed by Scale Venture Partners, Notion, Microsoft Ventures, Salesforce Ventures, Samsung NEXT and Y Combinator, Unbabel is accelerating the shift to a world without language barriers.
Based in San Francisco, California, and Hasselt, Belgium, Sparkcentral is a messaging customer service platform company with a mission to change the way customer service is delivered around the world. Ninety-seven percent of Americans send a message at least once a day according to Pew Research, yet very few of those messages go to businesses. Sparkcentral aims to change that. The company wants to spark a movement to connect businesses with customers through messaging, whether through social media or private messaging channels such as WhatsApp, Messenger, SMS text, live chat, or any other digital messaging means. Leading brands around the world rely on Sparkcentral’s Messaging Customer Service platform, including Zappos, Jetblue, DirecTV, Netflix, and Western Union. Learn more at www.sparkcentral.com.
Smooch is a Montreal and San Francisco based software company and omnichannel conversation platform. Since 2015, Smooch has enabled leading software companies like Oracle, Zendesk, Genesys, LiveChat, Lithium and Sparkcentral to deliver persistent, omnichannel conversations between customers and brands over any messaging channel. These channels include web and in-app messengers, social chat apps, SMS, RCS, email and voice assistants. Whether for simple text, rich and interactive messages, or automated experiences and bot interactions, Smooch’s APIs and SDKs enable software makers to bring the power of modern messaging to their enterprise products. All while keeping the end user and the quality of their experience at the center of the platform.
Complete speaker line-up, Program for all tracks and sessions - Audience breakdown
Pitney Bowes is a global technology company powering billions of transactions – physical and digital – in the borderless world of commerce. Leading organizations around the world rely on our software and data solutions to create powerful personalized and interactive engagements with customers by understanding the relationships between people, places, and things.
SYKES is a digital marketing and customer service global outsourcer, providing customer-engagement services to Global 2000 companies. With global headquarters in Tampa, Florida, SYKES’ sophisticated solutions satisfy the needs of major companies around the world, primarily in the retail, communications, financial services, technology and healthcare industries. SYKES’ differentiated end-to-end service platform effectively engages consumers at every touch point in their customer lifecycle, starting from digital marketing and acquisition to customer support, technical support, up-sell/cross-sell and retention. We provide services through multiple communication channels encompassing phone, e-mail, web, chat, social media and digital self-service. www.sykes.com
“Translation as a Service” platform allows modern enterprises to understand and be understood by their customers in 28 languages.
Unbabel helps companies to expand, optimize, or consolidate their global Customer Service operations in multiple markets, by giving them more operational flexibility over how and where to deploy teams of agents worldwide.
Our customer service solution has seamless integrations with platforms like Zendesk, Salesforce, Freshdesk and Microsoft Dynamics 365. With Unbabel, any agent can handle emails/chats in any language at any time, from anywhere in the world, with zero friction. It’s that simple.
The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Zendesk serves businesses across a multitude of industries, with more than 125,000 paid customer accounts offering service and support in more than 30 languages. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices in North America, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
Clarabridge offers the leading out-of-the box SaaS solution to power customer experience management initiatives. Businesses gain insight to improve the customer journey, spanning all business processes and customer interactions. Social care teams use Clarabridge to provide a real-time response to customers. Our technology is the most comprehensive solution for omni-source listening, accurate customer and text analytics, and real-time, guided action. The result: a better customer experience. For more information, visit www.clarabridge.com.
Glue42 is an integration platform designed to simplify the desktop environment. We enable in-house and 3rd-party applications of any kind to be woven together to create fluid user experiences. These can be optimised for specific job roles and will help improve operational performance and business outcomes.
Glue42 changing the way you work.
Learn more at www.glue42.com
Hu:toma AI is a Conversational AI Platform that helps your company to engage better with customers and teams using conversational experiences. Our technology powers conversations with both customer facing and internal knowledge helping companies to reduce support tickets before they happen, drive conversions to paying customers, increase customer lifetime value, and improve employee productivity.Hu:toma AI's proprietary deep learning technology enables to build conversational experiences using pre-existing knowledge including product manuals, support logs or simply add a conversational natural language messaging or voice interface to an existing service.Are you looking to build a bespoke conversational experience? Our team of experts has extensive end-to-end experience delivering enterprise grade solutions across industry verticals.Learn more at: https://www.hutoma.ai/
Natterbox delivers a global Cloud Telephony Platform. Unique as the world’s 1st and only end to end telephony service to be 100% embedded and managed within the Salesforce platform.
Natterbox empowers businesses to use live CRM data to deliver concise personalised, phone journeys, with high call quality, around the globe. Natterbox is fully downloadable through the Salesforce AppExchange including a Cloud PBX, Contact Centre and call recording, offering a true no hardware, no software cloud based solution.
With Natterbox you can increase efficiency, improve productivity and enhance your overall customer experience. It’s time to prioritise your phone!
Learn more Natterbox.com.
As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers across industries from technology to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.
Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 20 countries around the world. For more information on how we can help you transform your processes, email us at Tech.Transformation@sutherlandglobal.com, visit us at www.sutherlandglobal.com, or call us at 1-800-388-4557 ext. 6123.
Zoho Desk is an award-winning context-aware customer service software that is trusted by thousands of businesses like Daimler, Intel and Essilor. The platform is designed to help your company build meaningful relationships with your customers. Agents become more productive, managers become more impactful and customers become more empowered with Zoho Desk. It’s customisable, easy to set-up, and can scale to suit your company size. A part of Zoho's 35+ strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.
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