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18 - 19 September, 2018|London, UK

Globally Renowned Speakers from Europe's Biggest Brands

Seth Ellison

Seth Ellison

Executive Vice President and President, Europe, Levi Strauss and Company

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As Executive Vice President and President, Europe, Seth Ellison is responsible for the company’s overall business strategy and operations across all brands and channels in the region. In addition, he is a member of the company’s worldwide leadership team, which sets the company’s global direction.

Seth has a passion for growing global brands and a track record of success in large and small companies, in multiple geographies and apparel categories. He joined the company in September 2012 to serve as President of the Dockers® brand before relocating to Europe for his current role. He has more than 35 years of apparel experience – including Chief Commercial Officer at Alternative Apparel, President of the swimwear group at Perry Ellis, Vice President General Manager of Nike EMEA Apparel based in Hilversum, The Netherlands, President of Hurley International at Nike Inc., President of the outerwear division for Authentic Fitness and Vice President of design and merchandising at Quiksilver, Inc.

Ellison attended Stanford University in Palo Alto, California. His other passions include snowboarding, watersports, the martial arts and guitar.

Jo Causon

Jo Causon

Chief Executive, The Institute of Customer Service

Jo Moran

Jo Moran

Head of Customer Service, Marks & Spencer

Simon Separghan

Simon Separghan

Managing Director, Global Customer Operations & Digital Channels, Barclays

Carolijn Hauwert

Carolijn Hauwert

Social Media Hub & Social Customer Service, KLM

France Heringer-Jallot

France Heringer-Jallot

Senior Vice President, Customer Experience and Sales, Orange Group

Rob De Ridder

Rob De Ridder

EVP Customer Service Delivery, Danske Bank

Andrea Finnegan

Andrea Finnegan

Global Service Manager, Social Media CX, Airbnb

Mary McCarthy

Mary McCarthy

EMEA Customer Service Director, Microsoft

Joachim Franz

Joachim Franz

Head of Customer Experience Management, Volkswagen AG

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Jos De Boes

Jos De Boes

Retired iToyota GM Customer Service Support, Toyota

Philip Purdy

Philip Purdy

Head, Customer and Client Services Europe, Travelzoo

Mairit Hollsten-Väinölä

Mairit Hollsten-Väinölä

VP Customer Support, Mobile Network, Nokia

Josef Bergman

Josef Bergman

Social & Digital Customer Care Lead EMEA, HP

Paolo Fabrizio

Paolo Fabrizio

Social & Digital Customer Service Trainer, Author, Speaker

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Paolo Fabrizio is Social Customer Service expert. In the '90s takes part at the start-up of the first online insurance company in Italy, developing a a customer-first, international, mindset. In 2013 he launches SocialMediaScrum.com, leading blog / podcast about digital customer service. Consultant and trainer, he's author of 'La Rivoluzione del Social Customer Service', the 1st italian book about Social Customer Service. Keynote speaker at events in Italy and abroad

Sarah Metcalfe

Sarah Metcalfe

Head of Customer Service, Sure Petcare

Emma Raben

Emma Raben

Contact Centre Management and Social Media Customer Support, AIB

Sophie Elizabeth Clarke

Sophie Elizabeth Clarke

Social Media Manager, EMEA, Radisson Hotel Group

Janne Ohtonen PhD CCXP

Janne Ohtonen PhD CCXP

Customer Service Consultant

Billie Lou Sastre Montiel

Billie Lou Sastre Montiel

Co Founder / Social Customer Care Evangelist, Sastre Martin

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Guy Stephens

Guy Stephens

Co-founder, Snak Academy

Ian Golding

Ian Golding

Non-Executive Editor, Customer Experience Magazine

Charles Bennett

Charles Bennett

Chief Customer Officer, The Next Ten Years

Paolo Fabrizio

Paolo Fabrizio

Social Customer Service Trainer, Social Media Scrum

Troy Fisher

Troy Fisher

Digital Manager, Scottish & Southern Electricity Networks

Victoria Georgalakis

Victoria Georgalakis

Senior Vice President, EMEA Global, SYKES

Jesse Himsworth

Jesse Himsworth

Senior Vice President, Strategy and Integrated Solutions, Clearlink

Stuart Wheatcroft

Stuart Wheatcroft

Digital Services & Social Media Operations Manager, First Utility

Jonathon Taylor

Jonathon Taylor

Head of Service Strategy, EMEA, Twitter