The most senior and diverse speaker line-up

Fidaa Chaar - Headshot
Societe Generale - Logo

Fidaa Chaar Chief Operations Officer and Chief Customer Officer Societe Generale

Antreas Athanassopoulos - Headshot
Dixons Carphone - Logo

Antreas Athanassopoulos Chief Customer Officer Dixons Carphone

Carlo Nardella - Headshot
Telecom Italia - Logo

Carlo Nardella Chief Experience Officer Telecom Italia

Christina Liciaga - Headshot
HSBC Retail Banking and Wealth Management - Logo

Christina Liciaga Head of Customer Service HSBC Retail Banking and Wealth Management

Richard Haddad - Headshot
Jannah Hotels and Resorts - Logo

Richard Haddad Chief Executive Officer Jannah Hotels and Resorts

Stephanie Waismann - Headshot
Barclays Ventures - Logo

Stephanie Waismann Chief Customer Officer Barclays Ventures

Matthias Erb - Headshot
Volkswagen AG - Logo

Matthias Erb Head of Holistic User Experience Volkswagen AG

Archana Ram - Headshot
American Airlines - Logo

Archana Ram Head of aa.com International American Airlines

Amber Kirby - Headshot
Eurostar - Logo

Amber Kirby Director of Brand and Customer Experience Eurostar

Andrew Archibald - Headshot
Co-op - Logo

Andrew Archibald Head of Customer Experience Co-op

Sarah Metcalfe - Headshot
Sure Petcare - Logo

Sarah Metcalfe Head of Customer Experience Sure Petcare

Aidan Booth - Headshot
Google - Logo

Aidan Booth Head of Customer Support Google

Robin Daniels - Headshot
South West Business Council - Logo

Robin Daniels Chief Executive Officer South West Business Council

Michael Williamson - Headshot
True Loyal Fans - Logo

Michael Williamson CEO & Co-Founder True Loyal Fans

Paolo Fabrizio - Headshot
Customer Service Culture - Logo

Paolo Fabrizio Digital Customer Service and Experience, Trainer, Author, Speaker Customer Service Culture

Mar Romero - Headshot
Grupo Telepizza - Logo

Mar Romero Chief People Officer Grupo Telepizza

Mike Gauterin - Headshot
BT Group - Logo

Mike Gauterin Customer Service Director BT Group

Eloise Boezak - Headshot
African Bank - Logo

Eloise Boezak Head of Customer Experience African Bank

Nomty Malevu - Headshot
SA Taxi - Logo

Nomty Malevu Head of Customer Service SA Taxi

Jervais Choo - Headshot
National Heritage Board Singapore - Logo

Jervais Choo Deputy Director, Organisational Design and Innovation National Heritage Board Singapore