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2019's Customer Service Visionaries Include


Monika Schulze

Monika Schulze

Global Head Customer & Digital Experience, Zurich

Regina Borda

Regina Borda

Managing Director Europe and Canada, Pizza Hut

Edgard Rodriguez

Edgard Rodriguez

Head of Customer Experience, FCA Fiat Chrysler Automobiles

Nick MacFarlane

Nick MacFarlane

Head of Customer Experience, Sky España

Paul Richardson

Paul Richardson

Global Head of Customer Journey Approach, HSBC

Sebastian Sondheimer

Sebastian Sondheimer

Vice President Restaurant Operations and Customer Service, Delivery Hero

Nicola Millard

Nicola Millard

Head of Customer Insights and Futures, BT

Mary McCarthy

Mary McCarthy

Readiness, Culture and People Lead for Modern Life Gaming and Customer Service, Microsoft

Will Green

Will Green

Propositions and Inovation Director, Barclays

Chris Bowen

Chris Bowen

Managing Director EMEA, CWT

Louise Ayling

Louise Ayling

Head of Customer Experience Marketing, Samsung

Klaas Nicolai

Klaas Nicolai

Head of Operations Europe Logistics, CS, Centre of Excellence, Under Armour

Purchase the Post-Conference Materials

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Christopher Macleod

Christopher Macleod

Director, Customer & Revenue, Transport for London

Alan Riley

Alan Riley

Customer Services Director, Chiltern Railways

Kimmo Aalto

Kimmo Aalto

Head of Business Sourcing, OP Financial Group

Paul Coulton

Paul Coulton

Customer Service and Operations Director, Plusnet

Mike Palmer

Mike Palmer

Worldwide Support Engagement Lead, Microsoft

Harriet Treadwell

Harriet Treadwell

Head of Customer Love, Butternut Box

Paolo Fabrizio

Paolo Fabrizio

Digital Customer Service Consultant, Trainer, Author, Speaker, Customer Service Culture

Richard Hird

Richard Hird

Director, Urban Lime Learning

Christoph Neut

Christoph Neut

VP EMEA, Sparkcentral

Robin Craswell

Robin Craswell

Head of EMEA, Conversocial

Prashanth Krishnaswami

Prashanth Krishnaswami

Global Head of Product Marketing, Zoho

Sandra Schroeter

Sandra Schroeter

Head of Customer Engagement Technologies, LogMeIn

Purchase the Post-Conference Materials

Event Presentations • Event Audio • On Demand Subscription

Gina Dragulin

Gina Dragulin

Director Product & Partner Marketing, Unbabel

Purchase the Post-Conference Materials

Event Presentations • Event Audio • On Demand Subscription