Your web browser is out of date! We recommend you update your browser to receive the best possible browsing experience.
Pre-order your Brochure
Reserve your place

2020’s Early Confirmed Visionaries


Fidaa Chaar

Fidaa Chaar

Chief Operations Officer and Chief Customer Officer, Societe Generale

Antreas Athanassopoulos

Antreas Athanassopoulos

Chief Customer Officer, Dixons Carphone

Carlo Nardella

Carlo Nardella

Chief Experience Officer, Telecom Italia

Christina Liciaga

Christina Liciaga

Head of Customer Service, HSBC Retail Banking and Wealth Management

Stephanie Waismann

Stephanie Waismann

Chief Customer Officer, Barclays Ventures

Matthias Erb

Matthias Erb

Head of Holistic User Experience, Volkswagen AG

Archana Ram

Archana Ram

Head of aa.com International, American Airlines

Amber Kirby

Amber Kirby

Director of Brand and Customer Experience, Eurostar

Andrew Archibald

Andrew Archibald

Head of Customer Experience, Co-op

Sarah Metcalfe

Sarah Metcalfe

Head of Customer Experience, Sure Petcare

Aidan Booth

Aidan Booth

Head of Customer Support, Google

Robin Daniels

Robin Daniels

Chief Executive Officer, South West Business Council

Pre-order your event brochure

Full speaker list • Full conference agenda • Audience breakdown

Michael Williamson

Michael Williamson

CEO & Co-Founder, True Loyal Fans

Paolo Fabrizio

Paolo Fabrizio

Digital Customer Service and Experience, Trainer, Author, Speaker, Customer Service Culture

Mar Romero Galan

Mar Romero Galan

Chief People Officer, Telepizza

Mike Gauterin

Mike Gauterin

Customer Service Director, BT Group

2019’s Speaker Line Up Included


Monika Schulze

Monika Schulze

Global Head Customer & Digital Experience, Zurich

Regina Borda

Regina Borda

Managing Director Europe and Canada, Pizza Hut

Edgard Rodriguez

Edgard Rodriguez

Head of Customer Experience, FCA Fiat Chrysler Automobiles

Nick MacFarlane

Nick MacFarlane

Head of Customer Experience, Sky España

Paul Richardson

Paul Richardson

Global Head of Customer Journey Approach, HSBC

Sebastian Sondheimer

Sebastian Sondheimer

Vice President Restaurant Operations and Customer Service, Delivery Hero

Nicola Millard

Nicola Millard

Head of Customer Insights and Futures, BT

Mary McCarthy

Mary McCarthy

Readiness, Culture and People Lead for Modern Life Gaming and Customer Service, Microsoft

Will Green

Will Green

Propositions and Inovation Director, Barclays

Chris Bowen

Chris Bowen

Managing Director EMEA, CWT

Louise Ayling

Louise Ayling

Head of Customer Experience Marketing, Samsung

Klaas Nicolai

Klaas Nicolai

Head of Operations Europe Logistics, CS, Centre of Excellence, Under Armour

Pre-order your event brochure

Full speaker list • Full conference agenda • Audience breakdown

Christopher Macleod

Christopher Macleod

Director, Customer & Revenue, Transport for London

Alan Riley

Alan Riley

Customer Services Director, Chiltern Railways

Kimmo Aalto

Kimmo Aalto

Head of Business Sourcing, OP Financial Group

Paul Coulton

Paul Coulton

Customer Service and Operations Director, Plusnet

Mike Palmer

Mike Palmer

Worldwide Support Engagement Lead, Microsoft

Harriet Treadwell

Harriet Treadwell

Head of Customer Love, Butternut Box

Paolo Fabrizio

Paolo Fabrizio

Digital Customer Service Consultant, Trainer, Author, Speaker, Customer Service Culture

Richard Hird

Richard Hird

Director, Urban Lime Learning

Christoph Neut

Christoph Neut

VP EMEA, Sparkcentral

Robin Craswell

Robin Craswell

Head of EMEA, Conversocial

Prashanth Krishnaswami

Prashanth Krishnaswami

Global Head of Product Marketing, Zoho

Sandra Schroeter

Sandra Schroeter

Head of Customer Engagement Technologies, LogMeIn

Pre-order your event brochure

Full speaker list • Full conference agenda • Audience breakdown

Gina Dragulin

Gina Dragulin

Director Product & Partner Marketing, Unbabel

Pre-order the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown