Your web browser is out of date! We recommend you update your browser to receive the best possible browsing experience.
Pre-order your Brochure
Reserve your place

Join Globally Renowned Customer Service Leaders

2019 Attendees include Execs From:

The community comes together: Take a look at the leaders you will be joining at this year's event!

Chief Executive OfficerChief Operating Officer
Head of Customer ServiceDirector Customer Service Operations Europe
Customer Service DirectorSr. Vice President, Global Head of Client Strategy and Service
Vice President Customer Service and FulfilmentChief Customer Officer
Global Chief Marketing OfficerGlobal Head of Customer Journey Approach
Head of Customer ExperienceManaging Director Europe and Canada
Propositions and Innovation DirectorDirector of Customer Care
Vice President Sales & ClientsTeam Manager Self Service
Social Care Support LeadManager Customer Care
Head of Client CareDirector of Customer Support Services
Customer Support ManagerGlobal Technical Support & Services Manager
Retail Centre ManagerService Development Specialist
Logo of: eToro
Logo of: Mondelez International
Logo of: Philip Morris
Logo of: Ocado
Logo of: Stanley Black&Decker
Logo of: levis_strauss
Logo of: gsk
Logo of: NetJets
Logo of: Swarovski
Logo of: Trivago
Logo of: Barclays
Logo of: Delivery Hero
Logo of: Google
Logo of: Microsoft
Logo of: National Grid
Logo of: Pizza Hut
Logo of: Plusnet
Logo of: Samsung
Logo of: Sky
Logo of: Under Armour
Logo of: Zurich
Logo of: Transport for London
Logo of: Shopify
Logo of: Canary Wharf Group

“I’ve participated in the Useful Social Media events for two years running and found them to be well run, insightful and very valuable..” Dave Evans, VP, Social Strategy, Lithium Technologies

Molson Coors

“Very engaging, lots of ideas, and a great opportunity to connect with experts and thought leaders” Dan Lewis, Chief Communications Officer, Molson Coors


“A great group of people and a terrific event. Looking forward to the next one.” Richard Margetic, Director of Social Media, Intuit

Goddard Systems

“The Corporate Social Media Summit is the best social media conference. Great speakers, great content, great brands!” Ashley Betzendahl, Social Media Coordinator, Goddard Systems

Yum! Brands

“The summit is highly worthwhile and an excellent way to gain actionable insight” Amy Sherwood, Vice-President, Public Relations, Yum! Brands

Onyx Pharmaceuticals

“The conference was chock full of valuable insights and was entertaining to boot. Even though there were many speakers, everyone was rapt right until the end” Gregory Birgfeld, Associate Director, Onyx Pharmaceuticals

General Motors (GM)

“Willingness of the various organizations to share their social media wins and challenges was very enlightening” Steve Walczak, Social Media Manager, GM

American Airlines

“Love it, Always” Stephanie Scott, Social Media Specialist, American Airlines

Paul Bergamini

Paul Bergamini

Project Director
Incite Group

UK: +44 (0) 207 375 7229


Pre-order the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown