Your web browser is out of date! We recommend you update your browser to receive the best possible browsing experience.
Download your Brochure
Reserve your place

16-17 September, 2019|London, UK

Join 200+ Globally Renowned Customer Service Leaders

Take a look at a sample of the leaders in attendance below

Customer Service Director Customer Experience Program Director
Head of Customer Service Tech Business Partner for Consumer Relations
Global Lead Consumer Relations Consumer Care Manager
Executive Director of Service & Transformation Customer Experience Manager
Director, Customer Services Global Marketing Learning & Development Manager
Director of Customer Service Division Team lead support engineering EMEA
Customer Support Team Leader Global Social Media Consultant
Digital Customer Journey Program Manager Associate Manager - International Consumer Care
Senior Product Marketing Specialist Director, Consumer Operations
Head of Customer Service Head of Customer Service
Customer Support Manager Retail Centre Manager
Retail Centre Manager Department Manager - Service Desk

“I’ve participated in the Useful Social Media events for two years running and found them to be well run, insightful and very valuable..” Dave Evans, VP, Social Strategy, Lithium Technologies

Molson Coors

“Very engaging, lots of ideas, and a great opportunity to connect with experts and thought leaders” Dan Lewis, Chief Communications Officer, Molson Coors


“A great group of people and a terrific event. Looking forward to the next one.” Richard Margetic, Director of Social Media, Intuit

Goddard Systems

“The Corporate Social Media Summit is the best social media conference. Great speakers, great content, great brands!” Ashley Betzendahl, Social Media Coordinator, Goddard Systems

Yum! Brands

“The summit is highly worthwhile and an excellent way to gain actionable insight” Amy Sherwood, Vice-President, Public Relations, Yum! Brands

Onyx Pharmaceuticals

“The conference was chock full of valuable insights and was entertaining to boot. Even though there were many speakers, everyone was rapt right until the end” Gregory Birgfeld, Associate Director, Onyx Pharmaceuticals

General Motors (GM)

“Willingness of the various organizations to share their social media wins and challenges was very enlightening” Steve Walczak, Social Media Manager, GM

American Airlines

“Love it, Always” Stephanie Scott, Social Media Specialist, American Airlines

Paul Bergamini

Paul Bergamini

Project Director
Incite Group

UK: +44 (0) 207 375 7229


Don't miss out - register now

Discount ends THIS FRIDAY! Save £300 with our Early Bird discount. Don't miss out!