Pre-Order 2019's Event Brochure Now!
In an era of rapid automation and technological advances it can be easy to lose track of what customer service really means. As brands we need to ensure we are customer-centric, always putting their needs first and delivering a level of care that is personal and helpful regardless of scale.
The Customer Service and Experience summit Europe brings together the most important brands to help you set the bar for your multi-channel support strategy going forward.
After the success of 2019 we are back to help you keep up with the rapid pace of progress and ensure you nail your customer strategy from technology through to internal teams. Join us and the movement of 200+ customer service leaders this September in London.
Complete speaker line-up, Program for all tracks and sessions - Audience breakdown
Executive Vice President and President, Europe
Social & Digital Customer Care Lead EMEA
Head of Customer Service
VP Customer Support, Mobile Network
Social Media Hub & Social Customer Service
Managing Director, Global Customer Operations & Digital Channels
Head, Customer and Client Services Europe
Global Service Manager, Social Media CX
EMEA Customer Service Director
EVP Customer Service Delivery
Head of Customer Experience Management
Senior Vice President, Customer Experience and Sales
The community comes together: Take a look at the leaders you will be joining at this year's event!
“Great inspiration, great education, and good for validation that we are working toward the same goals”
Lisa Oswald, VP, Customer Service, Travelzoo
“Great line-up of different industries, great topics, great discussion”
John Knight, Head of Social Customer Service, Verizon
“The summit is highly worthwhile and an excellent way to gain actionable insight”
Amy Sherwood, Vice-President, Public Relations, Yum! Brands
UK: +44 (0) 2017 375 7229
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