The time has come for customer service and experience professionals to move from talking about change to actioning it. The Covid-19 crisis has enshrined in most CEO’s minds that customer support isn’t just a cost-centre, it’s the face of the business and a crucial driver for retention and engagement. From AI and data-driven innovations through to maximising your agent’s effectiveness, the customers’ expectations are increasing rapidly, and you need to ensure you’re keeping up.
The Customer Service and Experience Summit is the only show of its kind, bringing together the most senior CS decision makers to share invaluable insights and provide actionable takeaways.
We present the most influential speakers, an audience of decision makers and the most trusted and ground-breaking vendors in the space. Don’t miss out.
Fidaa Chaar Chief Operations Officer and Chief Customer Officer Societe Generale
Antreas Athanassopoulos Chief Customer Officer Dixons Carphone
Stephanie Waismann Chief Customer Officer Barclays Ventures
Carlo Nardello Chief Experience Officer Telecom Italia
Richard Haddad Chief Executive Officer Jannah Hotels and Resorts
Christina Liciaga Head of Customer Service HSBC Retail Banking and Wealth Management
Lisa Oswald, VP, Customer ServiceGreat inspiration, great education, and good for validation that we are working toward the same goals
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