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18 - 19 September, 2018|London, UK

120 Senior Attendees

25+ Brand Speakers

70% Brand Attendance

2 Days of Learning

100% Customer Service Driven

Customer's expectations have changed, but are you keeping up? Consumers now demand personalised, instant solutions across all platforms. As customer service leaders, we need to deliver advanced support to our customer in the channel of their choice.

The Customer Service and Experience Summit Europe unites pan-European brands including HP, Barclay's, KLM and Airbnb to set the bar for your multi-channel support strategy going forward.

As the first European meeting of it's kind, this is your opportunity to join the movement and adapt to evolving customer expectations. We're uniting 120+ service leaders to explore cutting-edge strategy and deliver an unforgettable experience in a new era of customer service.

A Case-Study Driven Agenda Designed by Brands, For Brands:

Customer Experience: Align support across your departments, streamline service and create a customer centric organisation

New technologies and changes: How AI, Chatbots can impact self-learning, response times and efficiencies

Talent, Development and Training: Ensure your team is equipped with the right resources, skills and motivation to provide first contact resolutions

Social Customer Care: The rise of messenger, next generations channels and advancing your social support offering

Self-Serve: Provide a self-serve experience to reduce costs, empower customers and improve feedback

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Latest Updates:

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Unrivalled Customer Service, Social Support & Experience Leaders confirmed to speak

Seth Ellison
Seth Ellison

Levi Strauss and Company

Executive Vice President and President, Europe

Josef Bergman
Josef Bergman

HP

Social & Digital Customer Care Lead EMEA

Jo Moran
Jo Moran

Marks & Spencer

Head of Customer Service

Mairit Hollsten-Väinölä
Mairit Hollsten-Väinölä

Nokia

VP Customer Support, Mobile Network

Carolijn Hauwert
Carolijn Hauwert

KLM

Social Media Hub & Social Customer Service

Simon Separghan
Simon Separghan

Barclays

Managing Director, Global Customer Operations & Digital Channels

Philip Purdy
Philip Purdy

Travelzoo

Head, Customer and Client Services Europe

Andrea Finnegan
Andrea Finnegan

Airbnb

Global Service Manager, Social Media CX

Mary McCarthy
Mary McCarthy

Microsoft

EMEA Customer Service Director

Rob De Ridder
Rob De Ridder

Danske Bank

EVP Customer Service Delivery

Joachim Franz
Joachim Franz

Volkswagen AG

Head of Customer Experience Management

France Heringer-Jallot
France Heringer-Jallot

Orange Group

Senior Vice President, Customer Experience and Sales

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The Industry's Chosen Themes:

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Join 120+ Globally Renowned Customer Service Leaders

The community comes together: Take a look at the leaders you will be joining at this year's event!

Customer Service Director Customer Experience Program Director
Head of Customer Service Tech Business Partner for Consumer Relations
Global Lead Consumer Relations Consumer Care Manager
Executive Director of Service & Transformation Customer Experience Manager
Director, Customer Services Global Marketing Learning & Development Manager
Director of Customer Service Division Team lead support engineering EMEA
Customer Support Team Leader Global Social Media Consultant
Digital Customer Journey Program Manager Associate Manager - International Consumer Care
Senior Product Marketing Specialist Director, Consumer Operations
Head of Customer Service Head of Customer Service
Customer Support Manager Retail Centre Manager
Retail Centre Manager Department Manager - Service Desk

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Step up as a customer service leader – 5 reasons you need to attend!

  • Pan-European Networking: Join executives from multiple European brands for deeper insights, benchmarking and learnings.
  • Customer Service & Experience Focused: Tired of conferences focusing on marketing customer experience and sales? This meeting is dedicated to customer support leaders who are looking to advance their customers experience through better service.
  • Practical, Real-world case studies from proven brand leaders: We know you're here to learn. So, we deliver case studies filled with next steps and 'how tos' from major brand
  • Network with senior customer service executives from huge brands: Attendees who have joined our conferences include executives from Hilton, Estee Lauder, McDonalds, Nestle, Comcast, Google and more. Over 70% of our attendees are guaranteed to work at 'end user' major brands. And over 60% of them are Directors, or more senior.
  • An agenda focused on the future of your discipline: Rooted in six-years of experience, this conference nevertheless constantly looks forward. This year, we'll take social media customer service delivery as a baseline, not a goal. What's next on the horizon?

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Join customer service and social media customer service leaders from the biggest brands across Europe

SENIORITY GRAPH
BRANDS GRAPH

Don’t just take our word for it, see what our attendees have to say!

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This will be the most beneficial two days out of the office all year... Step up, strategise and reserve your place now before it’s too late!

Hayley Dunn

Hayley Dunn

Head of Strategy
Incite Group

UK: +44 (0) 207 375 7236

Email: hayley@incite-group.com

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