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16-17 September, 2019|London, UK

Key Event Statistics

200+ Senior Attendees

30+ Brand Speakers

70% Brand Attendance

100% Customer Service Driven

One of a kind: Europe's only brand-led conference for customer service professionals returns!

In an era of rapid automation and technological advances it can be easy to lose track of what customer service really means. As brands we need to ensure we are customer-centric, always putting their needs first and delivering a level of care that is personal and helpful regardless of scale.

The Customer Service and Experience summit Europe brings together the most important brands to help you set the bar for your multi-channel support strategy going forward.

After the success of 2019 we are back to help you keep up with the rapid pace of progress and ensure you nail your customer strategy from technology through to internal teams. Join us and the movement of 200+ customer service leaders this September in London.

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The only forum for Europe's globally-minded CS leaders from instantly recognisable brands. The speaker line-up for 2019 is a list of who's who in the European customer scene

Monika Schulze
Monika Schulze

Zurich

Global Head Customer & Digital Experience

Regina Borda
Regina Borda

Pizza Hut

Managing Director Europe and Canada

Edgard Rodriguez
Edgard Rodriguez

FCA Fiat Chrysler Automobiles

Head of Customer Experience

Paul Richardson
Paul Richardson

HSBC

Global Head of Customer Journey Approach

Nicola Millard
Nicola Millard

BT

Head of Customer Insights and Futures

Mary McCarthy
Mary McCarthy

Microsoft

Readiness, Culture and People Lead for Modern Life Gaming and Customer Service

Nick MacFarlane
Nick MacFarlane

Sky España

Head of Customer Experience

Louise Ayling
Louise Ayling

Samsung

Head of Customer Experience Marketing

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Your weekly round up for the Customer Service and Experience Summit:

  • 2019's event brochure released! Download your copy now and view the full speaker line-up with all the information you need to join the customer service movement this September
  • Confirmed speakers announced from Pizza Hut, Google and Samsung and more!
  • Registered delegates confirmed this week from Phillip Morris GmbH, Bose Corporation, Booking.com and Google. Join them here!

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Put the customer at the heart of everything you do, find out how to:

1Customer Engagement and Personalisation

  • Strategize and implement AI capabilities to ensure you understand the customers journey and live up to expectations

2Multichannel Customer Service

  • Meet your customer where they are - Make a success of social media and direct messaging

3Empowering CS Agents to be Customer-Centric

  • Build a customer centric-organisation: Engage and motivate your CS teams effectively to ensure your service inspires brand loyalty

4Customer Service Infrastructure

  • Analyse the exciting technologies set to shape customer care and assess what solutions are right for you and your customer

Don’t just take our word for it, see what our attendees have to say!

Why you need to be at the event:

Exclusive Dinners

Join attendees for one of our attendee or VIP dinners (invite only) taking place at the event. Enjoy world-class food and drinks amongst peers, old colleagues and new acquaintances.

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Team Benefits

Strengthen your company culture by learning together – make CS Europe a team event and save on your passes.

Click here to find out more

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Join 200+ Globally Renowned Customer Service Leaders

The community comes together: Take a look at the leaders you will be joining at this year's event!

Chief Executive OfficerChief Operating Officer
Head of Customer ServiceDirector Customer Service Operations Europe
Customer Service DirectorSr. Vice President, Global Head of Client Strategy and Service
Vice President Customer Service and FulfilmentChief Customer Officer
Global Chief Marketing OfficerGlobal Head of Customer Journey Approach
Head of Customer ExperienceManaging Director Europe and Canada
Propositions and Innovation DirectorDirector of Customer Care
Vice President Sales & ClientsTeam Manager Self Service
Social Care Support LeadManager Customer Care
Head of Client CareDirector of Customer Support Services
Customer Support ManagerGlobal Technical Support & Services Manager
Retail Centre ManagerService Development Specialist
Logo of: eToro
Logo of: Mondelez International
Logo of: Philip Morris
Logo of: Ocado
Logo of: Stanley Black&Decker
Logo of: levis_strauss
Logo of: gsk
Logo of: NetJets
Logo of: Swarovski
Logo of: Trivago
Logo of: Barclays
Logo of: Delivery Hero
Logo of: Google
Logo of: Microsoft
Logo of: National Grid
Logo of: Pizza Hut
Logo of: Plusnet
Logo of: Samsung
Logo of: Sky
Logo of: Under Armour
Logo of: Zurich
Logo of: Transport for London
Logo of: Shopify
Logo of: Canary Wharf Group

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Step up as a customer service leader – 5 reasons you need to attend!

  • Pan-European Networking: Join executives from multiple European brands for deeper insights, benchmarking and learnings.
  • Customer Service & Experience Focused: Tired of conferences focusing on marketing customer experience and sales? This meeting is dedicated to customer support leaders who are looking to advance their customers experience through better service.
  • Practical, Real-world case studies from proven brand leaders: We know you're here to learn. So, we deliver case studies filled with next steps and 'how tos' from major brand
  • Network with senior customer service executives from huge brands: Attendees who have joined our conferences include executives from Hilton, Estee Lauder, McDonalds, Nestle, Comcast, Google and more. Over 70% of our attendees are guaranteed to work at 'end user' major brands. And over 60% of them are Directors, or more senior.
  • An agenda focused on the future of your discipline: Rooted in six-years of experience, this conference nevertheless constantly looks forward. This year, we'll take social media customer service delivery as a baseline, not a goal. What's next on the horizon?

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Join customer service and social media customer service leaders from the biggest brands across Europe

SENIORITY GRAPH
BRANDS GRAPH

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This will be the most beneficial two days out of the office all year... Step up, strategise and reserve your place now before it’s too late!

Paul Bergamini

Paul Bergamini

Project Director
Incite Group

UK: +44 (0) 207 375 7229

Email: paul@incite-group.com

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