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In an era of rapid automation and technological advances it can be easy to lose track of what customer service really means. As brands we need to ensure we are customer-centric, always putting their needs first and delivering a level of care that is personal and helpful regardless of scale.
The Customer Service and Experience summit Europe brings together the most important brands to help you set the bar for your multi-channel support strategy going forward.
After the success of 2019 we are back to help you keep up with the rapid pace of progress and ensure you nail your customer strategy from technology through to internal teams. Join us and the movement of 200+ customer service leaders this September in London.
There are only a limited number of passes left - Secure your place now!
Global Head Customer & Digital Experience
Managing Director Europe and Canada
Head of Customer Experience
Global Head of Customer Journey Approach
Head of Customer Insights and Futures
Readiness, Culture and People Lead for Modern Life Gaming and Customer Service
Head of Operations Europe Logistics, CS, Centre of Excellence
“Great inspiration, great education, and good for validation that we are working toward the same goals”
Lisa Oswald, VP, Customer Service, Travelzoo
“Great line-up of different industries, great topics, great discussion”
John Knight, Head of Social Customer Service, Verizon
“The summit is highly worthwhile and an excellent way to gain actionable insight”
Amy Sherwood, Vice-President, Public Relations, Yum! Brands
The community comes together: Take a look at the leaders you will be joining at this year's event!
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