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In an era of rapid automation and technological advances it can be easy to lose track of what customer service really means. As brands we need to ensure we are customer-centric, always putting their needs first and delivering a level of care that is personal and helpful regardless of scale.
The Customer Service and Experience summit Europe brings together the most important brands to help you set the bar for your multi-channel support strategy going forward.
After the success of 2019 we are back to help you keep up with the rapid pace of progress and ensure you nail your customer strategy from technology through to internal teams. Join us and the movement of 200+ customer service leaders this September in London.
Complete speaker line-up, Program for all tracks and sessions - Audience breakdown
Global Head Customer & Digital Experience
Global Head of Customer Journey Approach
Vice President Restaurant Operations and Customer Service
Managing Director EMEA
EMEA Customer Service Director
Propositions and Inovation Director
Customer Service and Operations Director
Worldwide Support Engagement Lead
The community comes together: Take a look at the leaders you will be joining at this year's event!
“Great inspiration, great education, and good for validation that we are working toward the same goals”
Lisa Oswald, VP, Customer Service, Travelzoo
“Great line-up of different industries, great topics, great discussion”
John Knight, Head of Social Customer Service, Verizon
“The summit is highly worthwhile and an excellent way to gain actionable insight”
Amy Sherwood, Vice-President, Public Relations, Yum! Brands
UK: +44 (0) 207 375 7229
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