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16-17 September, 2019|London, UK

Key Event Statistics

200+ Senior Attendees

30+ Brand Speakers

70% Brand Attendance

100% Customer Service Driven

One of a kind: Europe's only brand-led conference for customer service professionals returns!

In an era of rapid automation and technological advances it can be easy to lose track of what customer service really means. As brands we need to ensure we are customer-centric, always putting their needs first and delivering a level of care that is personal and helpful regardless of scale.

The Customer Service and Experience summit Europe brings together the most important brands to help you set the bar for your multi-channel support strategy going forward.

After the success of 2019 we are back to help you keep up with the rapid pace of progress and ensure you nail your customer strategy from technology through to internal teams. Join us and the movement of 200+ customer service leaders this September in London.

Download 2019's Brochure Now!

Complete speaker line-up, Program for all tracks and sessions - Audience breakdown

2019's Early Confirmed Speakers Include

Monika Schulze
Monika Schulze

Zurich

Global Head Customer & Digital Experience

Paul Richardson
Paul Richardson

HSBC

Global Head of Customer Journey Approach

Sebastian Sondheimer
Sebastian Sondheimer

Delivery Hero

Vice President Restaurant Operations and Customer Service

Chris Bowen
Chris Bowen

CWT

Managing Director EMEA

Mary McCarthy
Mary McCarthy

Microsoft

EMEA Customer Service Director

Will Green
Will Green

Barclays

Propositions and Inovation Director

Paul Coulton
Paul Coulton

Plusnet

Customer Service and Operations Director

Christopher Macleod
Christopher Macleod

Transport for London

Marketing Director

Download 2019's Brochure Now!

Complete speaker line-up, Program for all tracks and sessions - Audience breakdown

Your weekly round up for the Customer Service and Experience Summit:

  • 2019's event brochure just released! Download your copy now and view the full speaker line-up with all the information you need to join the customer service movement this September
  • Confirmed speakers announced from Barclays, HSBC, Zurich and more!
  • Registered delegates confirmed this week from Trivago, Shopify, Canary Wharf Group, Abu Dhabi Investment Authority

Download 2019's Brochure Now!

Complete speaker line-up, Program for all tracks and sessions - Audience breakdown

Put the customer at the heart of everything you do, find out how to:

  • Strategize and implement AI capabilities to ensure you understand the customers journey and live up to expectations
  • Analyse the exciting technologies set to shape customer care and assess what solutions are right for you and your customer
  • Meet your customer where they are - Make a success of social media and direct messaging
  • Build a customer centric-organisation: Engage and motivate your CS teams effectively to ensure your service inspires brand loyalty

Download 2019's Brochure Now!

Complete speaker line-up, Program for all tracks and sessions - Audience breakdown

2019's Industry Chosen Themes

Download 2019's Brochure Now!

Complete speaker line-up, Program for all tracks and sessions - Audience breakdown

Join 200+ Globally Renowned Customer Service Leaders

The community comes together: Take a look at the leaders you will be joining at this year's event!

Customer Service Director Customer Experience Program Director
Head of Customer Service Tech Business Partner for Consumer Relations
Global Lead Consumer Relations Consumer Care Manager
Executive Director of Service & Transformation Customer Experience Manager
Director, Customer Services Global Marketing Learning & Development Manager
Director of Customer Service Division Team lead support engineering EMEA
Customer Support Team Leader Global Social Media Consultant
Digital Customer Journey Program Manager Associate Manager - International Consumer Care
Senior Product Marketing Specialist Director, Consumer Operations
Head of Customer Service Head of Customer Service
Customer Support Manager Retail Centre Manager
Retail Centre Manager Department Manager - Service Desk

Download 2019's Brochure Now!

Complete speaker line-up, Program for all tracks and sessions - Audience breakdown

Step up as a customer service leader – 5 reasons you need to attend!

  • Pan-European Networking: Join executives from multiple European brands for deeper insights, benchmarking and learnings.
  • Customer Service & Experience Focused: Tired of conferences focusing on marketing customer experience and sales? This meeting is dedicated to customer support leaders who are looking to advance their customers experience through better service.
  • Practical, Real-world case studies from proven brand leaders: We know you're here to learn. So, we deliver case studies filled with next steps and 'how tos' from major brand
  • Network with senior customer service executives from huge brands: Attendees who have joined our conferences include executives from Hilton, Estee Lauder, McDonalds, Nestle, Comcast, Google and more. Over 70% of our attendees are guaranteed to work at 'end user' major brands. And over 60% of them are Directors, or more senior.
  • An agenda focused on the future of your discipline: Rooted in six-years of experience, this conference nevertheless constantly looks forward. This year, we'll take social media customer service delivery as a baseline, not a goal. What's next on the horizon?

Download 2019's Brochure Now!

Complete speaker line-up, Program for all tracks and sessions - Audience breakdown

Join customer service and social media customer service leaders from the biggest brands across Europe

SENIORITY GRAPH
BRANDS GRAPH

Don’t just take our word for it, see what our attendees have to say!

Download 2019's Brochure Now!

Complete speaker line-up, Program for all tracks and sessions - Audience breakdown

This will be the most beneficial two days out of the office all year... Step up, strategise and reserve your place now before it’s too late!

Paul Bergamini

Paul Bergamini

Project Director
Incite Group

UK: +44 (0) 207 375 7229

Email: paul@incite-group.com

Download 2019's Brochure Now!

Complete speaker line-up, Program for all tracks and sessions - Audience breakdown