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Customer's expectations have changed, but are you keeping up? Consumers now demand personalised, instant solutions across all platforms. As customer service leaders, we need to deliver advanced support to our customer in the channel of their choice.
The Customer Service and Experience Summit Europe unites pan-European brands including HP, Barclay's, KLM and Airbnb to set the bar for your multi-channel support strategy going forward.
As the first European meeting of it's kind, this is your opportunity to join the movement and adapt to evolving customer expectations. We're uniting 120+ service leaders to explore cutting-edge strategy and deliver an unforgettable experience in a new era of customer service.
Customer Experience: Align support across your departments, streamline service and create a customer centric organisation
New technologies and changes: How AI, Chatbots can impact self-learning, response times and efficiencies
Talent, Development and Training: Ensure your team is equipped with the right resources, skills and motivation to provide first contact resolutions
Social Customer Care: The rise of messenger, next generations channels and advancing your social support offering
Self-Serve: Provide a self-serve experience to reduce costs, empower customers and improve feedback
Complete speaker line-up • Program for all tracks & sessions • Audience breakdown
Executive Vice President and President, Europe
Social & Digital Customer Care Lead EMEA
Head of Customer Service
VP Customer Support, Mobile Network
Social Media Hub & Social Customer Service
Managing Director, Global Customer Operations & Digital Channels
Head, Customer and Client Services Europe
Global Service Manager, Social Media CX
EMEA Customer Service Director
EVP Customer Service Delivery
Head of Customer Experience Management
Senior Vice President, Customer Experience and Sales
The community comes together: Take a look at the leaders you will be joining at this year's event!
“Great inspiration, great education, and good for validation that we are working toward the same goals”
Lisa Oswald, VP, Customer Service, Travelzoo
“Great line-up of different industries, great topics, great discussion”
John Knight, Head of Social Customer Service, Verizon
“The summit is highly worthwhile and an excellent way to gain actionable insight”
Amy Sherwood, Vice-President, Public Relations, Yum! Brands
Head of Strategy
UK: +44 (0) 207 375 7236
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