Secure your place today to avoid missing out.
The time has come for customer service and experience professionals to move from talking about change to actioning it. The Covid-19 crisis has enshrined in most CEO’s minds that customer support isn’t just a cost-centre, it’s the face of the business and a crucial driver for retention and engagement. From AI and data-driven innovations through to maximising your agent’s effectiveness, the customers’ expectations are increasing rapidly, and you need to ensure you’re keeping up.
The Customer Service and Experience Summit is the only show of its kind, bringing together the most senior CS decision makers to share invaluable insights and provide actionable takeaways.
We present the most influential speakers, an audience of decision makers and the most trusted and ground-breaking vendors in the space. Don’t miss out.
Complete speaker line-up • Program for all tracks & sessions • Audience breakdown
Chief Operations Officer and Chief Customer Officer
Chief Customer Officer
Chief Experience Officer
Chief People Officer
Head of Customer Service
Head of Holistic User Experience
Head of aa.com International
“Great inspiration, great education, and good for validation that we are working toward the same goals”
Lisa Oswald, VP, Customer Service, Travelzoo
“Great line-up of different industries, great topics, great discussion”
John Knight, Head of Social Customer Service, Verizon
“The summit is highly worthwhile and an excellent way to gain actionable insight”
Amy Sherwood, Vice-President, Public Relations, Yum! Brands
While we cant come together in 2020 in a physical event check out who is planning to join our virtual summit
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