With 48% of products now purchased online (vs. 45% in-store), customer experience (or CX) in digital commerce is more important than ever (Deloitte). If those numbers aren’t motivation enough, consider this: 61% of U.S. adults who shop online are unlikely to return to a site that doesn’t offer a satisfactory experience (Forrester). And customers’ expectations for their digital commerce experiences are only increasing.
So how can you upgrade your customer experience in today’s digital commerce world? Join us for this keynote with CX solutions expert, Paul Price, to learn ten ways you can improve your CX.