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First Orion provides transparency in communication that empowers people to trust their phones again. We protect and enhance the calling experience through our data-driven, global communications platform, providing call protection software + visual call enhancement solutions for consumers, businesses and mobile carriers. We power call management and transparency solutions (including call control and call blocking) on millions of mobile handsets, and we detect millions of scam or spoof calls every day. Beyond scam protection, First Orion’s Engage™ technology enables enterprises to tell mobile subscribers who is calling and why through a branded, personalized, interactive call display. For more information, please visit www.firstorion.com
DATAMARK, Inc., a leading provider of contact center and business process outsourcing (BPO) services since 1989, applies Lean Six Sigma methods and automated technologies to contact center processes. DATAMARK provides business transformation in the contact center industry with real-time monitoring and onmi-channel options, delivering an unparalleled customer service across all communication channels, from voice to email to webchat to SMS text. We combine our outstanding customer care, brand promotion and continuous process improvement to deliver a seamless customer experience. Consistency, professionalism, organization and efficiency are all traits that are needed to manage a successful contact center operation. Our business engineers build processes that streamlines the workflow and facilitates quality service. Our client partnerships include leading international companies across a wide array of industries including insurance, banking, government and utilities and retail. Bilingual, highly-qualified agents work with state-of-the-art technology to ensure our partnerships stay competitive and provide exemplary customer service. Our Fortune 500 clients rely on our highly-secured facilities in the United States, Mexico and India to provide their customers with the highest quality of support. To learn more, visit us at www.datamark.net.
Unbabel's “Translation as a Service” platform allows modern enterprises to understand and be understood by their customers in dozens of languages.
Powered by AI and refined by a global community of tens of thousands of human linguists, Unbabel delivers professional-grade content at the scale required by modern enterprises like Pinterest, Skyscanner, Under Armour and Rovio.
Backed by Scale Venture Partners, Notion, Microsoft Ventures, Salesforce Ventures, Samsung NEXT and Y Combinator, Unbabel is accelerating the shift to a world without language barriers.
Smooch is a Montreal and San Francisco based software company and omnichannel conversation platform. Since 2015, Smooch has enabled leading software companies like Oracle, Zendesk, Genesys, LiveChat, Lithium and Sparkcentral to deliver persistent, omnichannel conversations between customers and brands over any messaging channel. These channels include web and in-app messengers, social chat apps, SMS, RCS, email and voice assistants. Whether for simple text, rich and interactive messages, or automated experiences and bot interactions, Smooch’s APIs and SDKs enable software makers to bring the power of modern messaging to their enterprise products. All while keeping the end user and the quality of their experience at the center of the platform.
Complete speaker line-up • Program for all tracks & sessions • Audience breakdown
Conversocial enables brands to deliver effortless customer service over social messaging channels. A strategic partner from day one, we have proven experience in transforming platform, processes and people to help our partners navigate the necessary complexities of digital customer care. Our award winning customer engagement platform has enabled hundreds of global brands, including Google, Tesco and Hertz, to deliver a unified approach to a new generation of customer interaction through social messaging and intelligent automation technology.
Conversocial is an official Facebook Preferred Developer, Facebook Marketing Partner and Instagram Community Management Partner. For more information, visit http://www.conversocial.com.
icuc.social is the largest social media management services company in the world, providing strategy, community management and brand reputation to global brands. Through a global workforce, scaled by technology, icuc.social’s 600+ employees monitor, moderate, and engage with online communities for companies such as Starbucks, Disney, Macy’s and more. As an omni-channel solution for brands, icuc.social provides social media management, online review management, and social listening solutions to help clients deliver the right message at the right place at the right time. www.icuc.social
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Approximately 119,000 paid customer accounts in over 160 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
Artificial Solutions® enables enterprises to rapidly build conversational AI systems, allowing users to converse with applications and electronic devices in free-format, natural language, using speech, text, touch or gesture.
Delivered through Teneo®, an ultra-rapid AI development and analytics platform, Artificial Solutions’ technology allows business users and developers to collaborate on creating sophisticated, conversational applications in 35 languages, running over any OS, on any device, without the need for specialist linguistic skills. Teneo also gives enterprises the power to analyze the enormous quantities of real-time conversational data generated, delivering unprecedented levels of actionable user insight.
Already used by global companies in the automotive, banking, energy, entertainment, telecoms and travel marketplaces, Teneo offers one of the most humanlike experiences available in commercial conversational AI today.
Quite simply, we make technology think.
Lessonly is powerfully simple training software used by over a million learners at more than 500 companies to translate important work knowledge into Lessons that accelerate productivity. Sales teams across the world use Lessonly to reinforce best practices, accelerate rep performance, and close more deals. Customer Service teams across the world use Lessonly to serve customers faster, drive consistent support, and elevate the customer experience. Learn more at Lessonly.com.
Lithium builds trusted relationships between the world’s best brands and their customers, helping people get answers and share their experiences. Customers in more than 34 countries rely on Lithium to help them connect, engage, and understand their total community. With more than 100 million unique monthly visitors over all Lithium communities and another 600 million online profiles scored by Klout, Lithium has one of the largest digital footprints in the world. Using that data and the company’s software, Lithium customers boost sales, reduce service costs, spark innovation, and build long-term brand loyalty and advocacy. To find out how Lithium can transform your business—and to share the experience enjoyed by 300 other leading brands around the world, visit www.lithium.com, join our community at community.lithium.com, or follow us on Twitter @LithiumTech. Lithium is a privately held company headquartered in San Francisco.
SYKES is a digital marketing and customer service global outsourcer, providing customer-engagement services to Global 2000 companies. With global headquarters in Tampa, Florida, SYKES’ sophisticated solutions satisfy the needs of major companies around the world, primarily in the retail, communications, financial services, technology and healthcare industries. SYKES’ differentiated end-to-end service platform effectively engages consumers at every touch point in their customer lifecycle, starting from digital marketing and acquisition to customer support, technical support, up-sell/cross-sell and retention. We provide services through multiple communication channels encompassing phone, e-mail, web, chat, social media and digital self-service.
According to Forbes, 85 %of business communication is repetitive, time consuming, costly but imperative for enterprise success. We have developed an AI Process Automation for Enterprise Business Communication (support, supply chain, HR, finance, ... ) via Slack/Teams/Skype that automates communication and databases for enterprise customers/employees to save time, cost and boost customer/employee satisfaction.
Teckst empowers enterprises to build one-on-one relationships with their customers by facilitating real-time human-to-human messaging. They itext-enable a company's current phone numbers and pull the SMS messages along with those from other chat providers directly into the CRM, where agents can respond quickly and efficiently. The Teckst platform integrates seamlessly with Zendesk, Salesforce, Oracle, Microsoft Dynamics, FreshDesk, and more, with a dashboard that puts analytics and controls at the fingertips of management.
Founded in 2014, today Teckst powers messaging for leading brands across a variety of industries, including ESPN, Lyft, T-Mobile, and Chanel.
Check out Teckst today at teckst.com, or email firstname.lastname@example.org to get more information.
GC Services is an award-winning business process outsourcer providing multi-channel (voice, email, chat, social media) and multi-lingual contact center solutions to some of the nation’s most respected brands. We have over 30 contact centers and employ the brightest and most qualified employees to serve our clients. We proudly represent a diverse array of industries including automotive, banking and financial services, cable and satellite, consumer goods and electronics, retail, shipping and transportation, technology, telecom, utility, and governmental sectors. Our unique differentiators include our intense training and focus on ensuring the highest customer satisfaction, compliance, and security standards while representing our clients’ brands. Companies choose GC Services for our expertise across many industries, our proven reliability and flexibility to ramp for seasonal and expansion needs, our genuine customer focus, and our innovative ideas. For more information about GC Services, visit https://gcservices.marketing.
Whether you are a Fortune 500 company or an SMB, Knoah Solutions’ global BPO services create memorable experiences that matter to your brand through our customizable and flexible RightENGAGE customer engagement and back office solutions to our award-winning TotalAssurance performance improvement solution, all powered by our proprietary WFO tool, ARK360. We help you meet the needs and challenges of each of your customers through voice, chat, email and social media. Knoah has the adaptability that big companies can’t provide and a level of competency and scale that smaller companies can’t deliver on. Knoah’s innovative and consultative approach has repeatedly earned us awards and recognition from independent review bodies like IAOP. For more information about Knoah Solutions, visit www.knoah.com.
i2x optimizes customer conversations on the phone through artificial intelligence. The company-specific coaching for agents in sales and support roles helps to increase conversion rates and customer satisfaction, whilst increasing the agents’ compliance with scripts and reducing agent onboarding time. Using state-of-the-art technology in the field of machine learning and advanced voice recognition technologies, i2x' communication trainer automatically records and analyzes each call and adapts to the training needs of every agent. i2x gives managers a tool to utilize customer interaction data, whilst ensuring that the customers' needs are central to every call. i2x has already helped agents conquer their learning curves, improve crucial KPIs and have smarter conversations that make a real difference. Within the next few years, AI trainers for employees will be key to an organization's success - and i2x is creating one of the very first one.
ModSquad is a global provider of on-demand digital engagement services, known as ModSourcing: Outsourcing Modernized. We offer expert-level service in customer support, moderation, social, and community for brands like the NFL, Vimeo, Dallas-Fort Worth Airport, Zynga and more. Our Mods engage customers and communities on a personal level across online, mobile, e-commerce, in-game, application, and social media channels. We service clients in 70 countries, with the capacity to respond in 50+ languages and dialects.
Without requiring any engineering effort, Solvvy enables businesses to automate customer support using AI and accurately resolve customer issues expressed in everyday language. To meet customer expectations of immediacy and convenience, Solvvy understands customer conversations and quickly surfaces the most accurate and relevant resolution. Solvvy’s conversational platform powered by AI leverages our universe of customer conversations and learns from every customer interaction to improve performance over time.
World Connection is a mid-sized, bi-lingual contact center and BPO with locations in Guatemala City, Guatemala and Boise, Idaho. We are large enough to handle up to 700 agents, yet small enough to be flexible and provide the individualized attention you need and want from a partner. We believe in being a true extension of your company and brand, and focus not only on achieving metrics and maintaining high levels of service, but also on achieving your long-term business goals. At World Connection, we understand that our success depends on your success. That's why we built a company we would want to do business with. You will never be just another customer at World Connection. You will always have direct access to everyone from your agents, all the way up to the president of the company, who will be intimately involved with your project or campaign.Visit www.wconnection.net for more information.
Zoho Desk is an award-winning context-aware customer service software that is trusted by thousands of businesses like Daimler, Intel and Essilor. The platform is designed to help your company build meaningful relationships with your customers. Agents become more productive, managers become more impactful and customers become more empowered with Zoho Desk. It’s customisable, easy to set-up, and can scale to suit your company size. A part of Zoho's 35+ strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company.
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