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Conversocial helps brands develop meaningful relationships with their customers at scale. Tapping into the unique nature of messaging, and combining human agents with adaptive automation, Conversocial enables brands to deliver conversational customer experiences that delight consumers and transforms customer service, marketing, and sales. In 2019 the company acquired Assist, a leading enterprise chatbot platform, providing its customers with an advanced, integrated experience across bot and human support.
Partnering with hundreds of forward-thinking brands such as Google, Sephora, Tesco, and Alaska Airlines to help them deliver a better customer experience, Conversocial has offices in London, New York, and San Francisco.
First Orion provides transparency in communication that empowers people to trust their phones again. We protect and enhance the calling experience through our data-driven, global communications platform, providing call protection software + visual call enhancement solutions for consumers, businesses and mobile carriers. We power call management and transparency solutions (including call control and call blocking) on millions of mobile handsets, and we detect millions of scam or spoof calls every day. Beyond scam protection, First Orion’s Engage™ technology enables enterprises to tell mobile subscribers who is calling and why through a branded, personalized, interactive call display. For more information, please visit www.firstorion.com
DATAMARK, Inc., a leading provider of contact center and business process outsourcing (BPO) services since 1989, applies Lean Six Sigma methods and automated technologies to contact center processes. DATAMARK provides business transformation in the contact center industry with real-time monitoring and onmi-channel options, delivering an unparalleled customer service across all communication channels, from voice to email to webchat to SMS text. We combine our outstanding customer care, brand promotion and continuous process improvement to deliver a seamless customer experience. Consistency, professionalism, organization and efficiency are all traits that are needed to manage a successful contact center operation. Our business engineers build processes that streamlines the workflow and facilitates quality service. Our client partnerships include leading international companies across a wide array of industries including insurance, banking, government and utilities and retail. Bilingual, highly-qualified agents work with state-of-the-art technology to ensure our partnerships stay competitive and provide exemplary customer service. Our Fortune 500 clients rely on our highly-secured facilities in the United States, Mexico and India to provide their customers with the highest quality of support. To learn more, visit us at www.datamark.net.
Interactions provides Intelligent Virtual Assistants that seamlessly assimilate conversational AI and human understanding to enable businesses to engage with their customers in highly productive and satisfying conversations. With flexible products and solutions designed to meet the growing demand for unified, omnichannel customer care, Interactions is delivering unprecedented improvements in the customer experience and significant cost savings for some of the largest brands in the world. Founded in 2004, Interactions is headquartered in Franklin, Massachusetts with additional offices worldwide. For more information, visit www.interactions.com
BlueLeap’s mission is to perfect the conversational commerce. Our platform, Dialogue, helps organizations:
Manage their day-to-day conversations with customersMaintain control and compliance of data over the CloudBuild creative outcomes that are typically enjoyed by large corporationsTechnology is ever-evolving, and you need to stay ahead of the curve in order to keep pace with your competitors. BlueLeap builds products to constantly improve the customer experience.
BlueLeap operates and has offices and partners around the world, including the U.S. (Atlanta), China (Qingdao), Australia (Melbourne), and India (Gandhinagar).
Unbabel's “Translation as a Service” platform allows modern enterprises to understand and be understood by their customers in dozens of languages.
Powered by AI and refined by a global community of tens of thousands of human linguists, Unbabel delivers professional-grade content at the scale required by modern enterprises like Pinterest, Skyscanner, Under Armour and Rovio.
Backed by Scale Venture Partners, Notion, Microsoft Ventures, Salesforce Ventures, Samsung NEXT and Y Combinator, Unbabel is accelerating the shift to a world without language barriers.
Clarabridge offers the leading out-of-the box SaaS solution to power customer experience management initiatives. Businesses gain insight to improve the customer journey, spanning all business processes and customer interactions. Social care teams use Clarabridge to provide a real-time response to customers. Our technology is the most comprehensive solution for omni-source listening, accurate customer and text analytics, and real-time, guided action. The result: a better customer experience. For more information, visit www.clarabridge.com.
Guru is a knowledge management solution that intelligently suggests the knowledge you need to answer your customer's questions in every channel you support
SYKES is a leading provider of customer engagement services to Global 2000 companies. Headquartered in Tampa, Florida, SYKES’ sophisticated solutions satisfy the needs of major companies around the world, primarily in the retail, communications, financial services, technology and healthcare industries. SYKES’ differentiated end-to-end service platform effectively engages consumers at every touch point in their customer lifecycle, starting from digital marketing and acquisition to customer support, technical support, up-sell/cross-sell, retention, and brand advocacy. We provide services through multiple communication channels, encompassing phone, e-mail, web, chat, social media, messaging, and digital self-service.
Smooch is a Montreal and San Francisco based software company and omnichannel conversation platform. Since 2015, Smooch has enabled leading software companies like Oracle, Zendesk, Genesys, LiveChat, Lithium and Sparkcentral to deliver persistent, omnichannel conversations between customers and brands over any messaging channel. These channels include web and in-app messengers, social chat apps, SMS, RCS, email and voice assistants. Whether for simple text, rich and interactive messages, or automated experiences and bot interactions, Smooch’s APIs and SDKs enable software makers to bring the power of modern messaging to their enterprise products. All while keeping the end user and the quality of their experience at the center of the platform.
World Connection is a mid-sized, bi-lingual contact center and BPO with locations in Guatemala City, Guatemala and Boise, Idaho. We are large enough to handle up to 700 agents, yet small enough to be flexible and provide the individualized attention you need and want from a partner. We believe in being a true extension of your company and brand, and focus not only on achieving metrics and maintaining high levels of service, but also on achieving your long-term business goals. At World Connection, we understand that our success depends on your success. That's why we built a company we would want to do business with. You will never be just another customer at World Connection. You will always have direct access to everyone from your agents, all the way up to the president of the company, who will be intimately involved with your project or campaign.Visit www.wconnection.net for more information.
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