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Conversocial helps brands connect and develop meaningful relationships with their customers at scale. Tapping into the unique nature of private messaging channels and combining human agents with self-service through adaptive automation, Conversocial enables brands to deliver effortless customer service for happier consumers and increased brand efficiency. In 2019 the company acquired Assist, a leading enterprise chatbot platform, providing its customers with an advanced, integrated experience across bot and human customer service. For more information, please visit www.conversocial.com.
First Orion provides transparency in communication that empowers people to trust their phones again. We protect and enhance the calling experience through our data-driven, global communications platform, providing call protection software + visual call enhancement solutions for consumers, businesses and mobile carriers. We power call management and transparency solutions (including call control and call blocking) on millions of mobile handsets, and we detect millions of scam or spoof calls every day. Beyond scam protection, First Orion’s Engage™ technology enables enterprises to tell mobile subscribers who is calling and why through a branded, personalized, interactive call display. For more information, please visit www.firstorion.com
DATAMARK, Inc., a leading provider of contact center and business process outsourcing (BPO) services since 1989, applies Lean Six Sigma methods and automated technologies to contact center processes. DATAMARK provides business transformation in the contact center industry with real-time monitoring and onmi-channel options, delivering an unparalleled customer service across all communication channels, from voice to email to webchat to SMS text. We combine our outstanding customer care, brand promotion and continuous process improvement to deliver a seamless customer experience. Consistency, professionalism, organization and efficiency are all traits that are needed to manage a successful contact center operation. Our business engineers build processes that streamlines the workflow and facilitates quality service. Our client partnerships include leading international companies across a wide array of industries including insurance, banking, government and utilities and retail. Bilingual, highly-qualified agents work with state-of-the-art technology to ensure our partnerships stay competitive and provide exemplary customer service. Our Fortune 500 clients rely on our highly-secured facilities in the United States, Mexico and India to provide their customers with the highest quality of support. To learn more, visit us at www.datamark.net.
Helpshift bridges the disconnect between conventional customer service channels — like email and phone support — and a growing consumer base that does more on mobile phones and has a strong preference for messaging as their primary mode of communication. Through Helpshift’s AI-powered support platform, companies can resolve issues more efficiently, boosting customer satisfaction in the process. Companies such as Xfinity Home, Microsoft, Supercell, Vivino, and Zynga and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on two billion devices worldwide and serves more than 820 million active consumers monthly. To learn more about Helpshift, visit helpshift.com and follow @helpshift on Twitter.
Interactions provides Intelligent Virtual Assistants that seamlessly assimilate conversational AI and human understanding to enable businesses to engage with their customers in highly productive and satisfying conversations. With flexible products and solutions designed to meet the growing demand for unified, omnichannel customer care, Interactions is delivering unprecedented improvements in the customer experience and significant cost savings for some of the largest brands in the world. Founded in 2004, Interactions is headquartered in Franklin, Massachusetts with additional offices worldwide. For more information, visit www.interactions.com
Augment CXM integrates directly into your customer contact center software and ensures that your brand will never lose a customer again to poor customer service. We do this by tracking customer satisfaction mid-conversation, recommending the best responses to customer queries and escalating issues - before a customer becomes upset - by utilizing state of the art artificial intelligence. Our Fortune 500 clients report a 30% gain in agent efficiency, a 44% increase sales conversion rates, and a 40% growth in customer satisfaction.
For more information, visit www.augmentcxm.com.
Beyondsoft offers our customers a variety of managed services and omni-channel support solutions designed to streamline operations, enable quicker response time and empower you to keep pace in everchanging market conditions. We continuously strive to cultivate an environment that is obsessed with delivering beyond expectations, every time. To learn more about how Beyondsoft fuels the future of business, visit beyondsoft.com
Clarabridge offers the leading out-of-the box SaaS solution to power customer experience management initiatives. Businesses gain insight to improve the customer journey, spanning all business processes and customer interactions. Social care teams use Clarabridge to provide a real-time response to customers. Our technology is the most comprehensive solution for omni-source listening, accurate customer and text analytics, and real-time, guided action. The result: a better customer experience. For more information, visit www.clarabridge.com.
Guru is a knowledge management solution that intelligently suggests the knowledge you need to answer your customer's questions in every channel you support
Khoros, formerly Spredfast + Lithium, is the leading customer engagement platform built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000+ customers, including 52 of the Interbrand 100, and ten offices globally, Khoros powers approximately 500 million digital interactions every day. From social media to online communities and messaging to digital customer care, Khoros helps companies authentically connect with customers throughout their journey.
For more information about Khoros, visit khoros.com
Regardless of your company’s size or outsourcing needs, Knoah Solutions’ agile, globally deployed, BPO services deliver award-winning results that enhance your brand and fit your budget. Our RightENGAGE customer engagement model, OneKnoah process philosophy, and cutting-edge technology and analytics powered by our proprietary WFO tool, KnoahsARK 360, ensure we can meet the needs and challenges of each of your customers through every channel: voice, chat, email, and social media. Knoah has the flexibility that big BPO companies can’t provide and a global infrastructure and mature operational process that smaller BPO companies can’t deliver on. Knoah’s consultative approach to outsourcing has repeatedly earned us awards and recognition from independent review bodies like Gartner, Everest Group, Forrester, and IAOP. For more information about Knoah Solutions, visit www.knoah.com.
MaestroQA is omnichannel quality assurance software for customer support teams. Managers systematically review customer conversations against a scorecard, and identify training opportunities on the agent and team level to improve CX and CSAT.
It’s good for companies with:• A QA lead or dedicated trainer 👩🏫• Remote reps or distributed teams 🌎• Some sort of feedback/quality assurance program• Rapid growth 📈
Netomi is the first AI platform for customer service that allows businesses to activate, manage, and train AI to automate tickets, enhance agent productivity and provide a world-class customer experience. It's a channel-agnostic platform that multiples a company's workforce by giving valuable time back to support agents, and delights their customers with faster resolutions.
Backed by Index Ventures and Y Combinator, Netomi has offices in Silicon Valley, New York and India. Learn more at https://www.netomi.com.
SYKES is a leading provider of customer engagement services to Global 2000 companies. Headquartered in Tampa, Florida, SYKES’ sophisticated solutions satisfy the needs of major companies around the world, primarily in the retail, communications, financial services, technology and healthcare industries. SYKES’ differentiated end-to-end service platform effectively engages consumers at every touch point in their customer lifecycle, starting from digital marketing and acquisition to customer support, technical support, up-sell/cross-sell, retention, and brand advocacy. We provide services through multiple communication channels, encompassing phone, e-mail, web, chat, social media, messaging, and digital self-service.
Unbabel's “Translation as a Service” platform allows modern enterprises to understand and be understood by their customers in dozens of languages.
Powered by AI and refined by a global community of tens of thousands of human linguists, Unbabel delivers professional-grade content at the scale required by modern enterprises like Pinterest, Skyscanner, Under Armour and Rovio.
Backed by Scale Venture Partners, Notion, Microsoft Ventures, Salesforce Ventures, Samsung NEXT and Y Combinator, Unbabel is accelerating the shift to a world without language barriers.
Haptik is one of the world’s largest Conversational AI companies reaching over 100 million devices monthly. The platform has processed over three billion interactions to date, across chat and voice.
Haptik is part of the Reliance Jio group of companies, who acquired a majority stake in the company in a $100 million deal in April 2019.
The company has been at the forefront of the paradigm shift of interaction from clicks to conversations, having built an Intelligent Virtual Assistant (IVA) platform that enables large brands to enhance customer experience, while reducing costs and increasing sales. The Haptik IVA has been built from the ground-up to address specific business problems and deliver exponential ROI across functions
Create innovative and delightful customer experiences with Nexmo, the Vonage API Platform. Our communication APIs make it easy to add new communication channels (SMS, WhatsApp, Facebook Messenger, Voice, Video and Email) to any application you are using to communicate with your customers (CRM, CSM, ITSM, etc.). Through our network of AI and BOT provider partners, we are enabling brands to build solutions that create unique, intelligent, and personalized customer experiences. Nexmo is a leading CPaaS player with a global presence and infrastructure. Learn more at www.nexmo.com.
Lost in tabs? With StitchView, create views of apps in a single custom layout and instantly sync them to display context-relevant customer data. With one screen-glance you quickly know the right next step to take with your customer and can personalize the approach.
When you have insightful information about your customer intelligently delivered to you across all of your apps instantly, you're better informed to take the right next step with your customer.
For more information, visit www.stitchview.com
The best customer experiences are built with Zendesk. Our customer service and engagement products are powerful and flexible, and scale to meet the needs of any business. Zendesk serves businesses across hundreds of industries, with more than 125,000 paid customer accounts offering service and support in over 30 languages. Zendesk is headquartered in San Francisco, and operates worldwide with 16 offices in North America, Europe, Asia, Australia, and South America.
AmplifAI's industry leading Performance Acceleration Platform leverages the power of AI to improve front-line sales and service performance for enterprise call centers. AmplifAI's data-driven approach accelerates performance by delivering personalized insights and actions across the enterprise resulting in dramatically improved business outcomes.
DialAmerica is recognized for its expertise in providing comprehensive, cost-effective customer acquisition and care solutions for consumer and business-to-business marketers. We handle a diverse portfolio of clients in multiple industry sectors, including financial services, communications, healthcare, technology, consumer products and more. Our training standards, supervisor to rep ratios, and conversion rates are the highest in the industry. Check out the facts and see for yourself how DialAmerica can help you achieve your business goals.
Others have talk. We've got proof positive!
Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks SaaS products provide a 360 degree view of the customer, are ready to go, easy to use, and offer quick return on investment. Headquartered in San Mateo, USA, Freshworks 2,000+ team members work in offices throughout the world. For more information visit www.freshworks.com.
Since 1957, GC Services has provided award-winning business process outsource solutions. We provide multi-channel and multi-lingual contact center services to a variety of industries including automotive, banking/financial services, cable/satellite, consumer electronics, healthcare, retail, shipping and transportation, technology, telecom, utility as well as various Federal, State and Local governments. Our stability in the contact center space has contributed to our continued growth and financial stability. Today, we employ 8,500 of the brightest and most qualified employees dedicated to serving our clients from 30 geographically diverse contact centers strategically located in the United States as well as in the Philippines. Our unique differentiators include our experience, exceptional client tenure, financial strength and stability, recruitment and training, and rewarding retention programs to ensure the highest level of client satisfaction. Please visit our booth #14 to learn more about GC Services.
Have you heard this before? We all have…and it is frequently offered but rarely delivered well.When you’re servicing or selling to Spanish-speaking customers, if this is your pain point, we have THE answerPress 2 for Spanish by Outsourcing S.A. provides 6,000 nearshore, neutral-accent Spanish speaking customer service experts in talking, texting, chatting and emailing with your customers in a meaningful way that drives engagement to deliver real results. Our business has grown steadily for more than 25 years in 4 Colombian cities because of the consistently high quality of our associates, and our below-market pricing.By 2050, the U.S. will be the largest Spanish-speaking nation on Earth. To satisfy them, it takes a philosophically and culturally different approach when they Press 2 for Spanish. Improve your customer care outcomes today. For a free 15 minute phone consultation, call 702-518-7855
Soprano Design is an award-winning global software design firm that delivers trusted mobile interactions via its powerful cloud-based mobile communication platform (CPass), which has revolutionized the way enterprises and governments around the globe do business. Soprano brings over 24 years of experience with enterprise-level secure messaging to each of our clients. That’s why over 25 Global Fortune 500 companies trust us with their mission-critical messaging applications every year.
Vanilla Forums provides brands with a one-stop-shop solution that combines the power of customer communities, Q&A, knowledge base, and ideation to help improve customer experience, drive brand loyalty and foster meaningful connections, all the while reducing support costs.
Vanilla’s cloud-based community software is the enterprise standard used by top brands to engage customers in a better, smarter way. Founded in 2009, Vanilla started as an open source project. In 2018 alone, Vanilla powered over 3 billion brand and consumer discussions, being the most widely used hosted community platform online.
World Connection is a mid-sized, bi-lingual contact center and BPO with locations in Guatemala City, Guatemala and Boise, Idaho. We are large enough to handle up to 700 agents, yet small enough to be flexible and provide the individualized attention you need and want from a partner. We believe in being a true extension of your company and brand, and focus not only on achieving metrics and maintaining high levels of service, but also on achieving your long-term business goals. At World Connection, we understand that our success depends on your success. That's why we built a company we would want to do business with. You will never be just another customer at World Connection. You will always have direct access to everyone from your agents, all the way up to the president of the company, who will be intimately involved with your project or campaign.Visit www.wconnection.net for more information.
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