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Conversocial helps brands develop meaningful relationships with their customers at scale. Tapping into the unique nature of messaging, and combining human agents with adaptive automation, Conversocial enables brands to deliver conversational customer experiences that delight consumers and transforms customer service, marketing, and sales. In 2019 the company acquired Assist, a leading enterprise chatbot platform, providing its customers with an advanced, integrated experience across bot and human support.
Partnering with hundreds of forward-thinking brands such as Google, Sephora, Tesco, and Alaska Airlines to help them deliver a better customer experience, Conversocial has offices in London, New York, and San Francisco.
First Orion provides transparency in communication that empowers people to trust their phones again. We protect and enhance the calling experience through our data-driven, global communications platform, providing call protection software + visual call enhancement solutions for consumers, businesses and mobile carriers. We power call management and transparency solutions (including call control and call blocking) on millions of mobile handsets, and we detect millions of scam or spoof calls every day. Beyond scam protection, First Orion’s Engage™ technology enables enterprises to tell mobile subscribers who is calling and why through a branded, personalized, interactive call display. For more information, please visit www.firstorion.com
DATAMARK, Inc., a leading provider of contact center and business process outsourcing (BPO) services since 1989, applies Lean Six Sigma methods and automated technologies to contact center processes. DATAMARK provides business transformation in the contact center industry with real-time monitoring and onmi-channel options, delivering an unparalleled customer service across all communication channels, from voice to email to webchat to SMS text. We combine our outstanding customer care, brand promotion and continuous process improvement to deliver a seamless customer experience. Consistency, professionalism, organization and efficiency are all traits that are needed to manage a successful contact center operation. Our business engineers build processes that streamlines the workflow and facilitates quality service. Our client partnerships include leading international companies across a wide array of industries including insurance, banking, government and utilities and retail. Bilingual, highly-qualified agents work with state-of-the-art technology to ensure our partnerships stay competitive and provide exemplary customer service. Our Fortune 500 clients rely on our highly-secured facilities in the United States, Mexico and India to provide their customers with the highest quality of support. To learn more, visit us at www.datamark.net.
Helpshift bridges the disconnect between conventional customer service channels — like email and phone support — and a growing consumer base that does more on mobile phones and has a strong preference for messaging as their primary mode of communication. Through Helpshift’s AI-powered support platform, companies can resolve issues more efficiently, boosting customer satisfaction in the process. Companies such as Xfinity Home, Microsoft, Supercell, Vivino, and Zynga and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on two billion devices worldwide and serves more than 820 million active consumers monthly. To learn more about Helpshift, visit helpshift.com and follow @helpshift on Twitter.
Interactions provides Intelligent Virtual Assistants that seamlessly assimilate conversational AI and human understanding to enable businesses to engage with their customers in highly productive and satisfying conversations. With flexible products and solutions designed to meet the growing demand for unified, omnichannel customer care, Interactions is delivering unprecedented improvements in the customer experience and significant cost savings for some of the largest brands in the world. Founded in 2004, Interactions is headquartered in Franklin, Massachusetts with additional offices worldwide. For more information, visit www.interactions.com
BlueLeap’s mission is to perfect the conversational commerce. Our platform, Dialogue, helps organizations:
Manage their day-to-day conversations with customersMaintain control and compliance of data over the CloudBuild creative outcomes that are typically enjoyed by large corporationsTechnology is ever-evolving, and you need to stay ahead of the curve in order to keep pace with your competitors. BlueLeap builds products to constantly improve the customer experience.
BlueLeap operates and has offices and partners around the world, including the U.S. (Atlanta), China (Qingdao), Australia (Melbourne), and India (Gandhinagar).
Unbabel's “Translation as a Service” platform allows modern enterprises to understand and be understood by their customers in dozens of languages.
Powered by AI and refined by a global community of tens of thousands of human linguists, Unbabel delivers professional-grade content at the scale required by modern enterprises like Pinterest, Skyscanner, Under Armour and Rovio.
Backed by Scale Venture Partners, Notion, Microsoft Ventures, Salesforce Ventures, Samsung NEXT and Y Combinator, Unbabel is accelerating the shift to a world without language barriers.
Clarabridge offers the leading out-of-the box SaaS solution to power customer experience management initiatives. Businesses gain insight to improve the customer journey, spanning all business processes and customer interactions. Social care teams use Clarabridge to provide a real-time response to customers. Our technology is the most comprehensive solution for omni-source listening, accurate customer and text analytics, and real-time, guided action. The result: a better customer experience. For more information, visit www.clarabridge.com.
Guru is a knowledge management solution that intelligently suggests the knowledge you need to answer your customer's questions in every channel you support
SYKES is a leading provider of customer engagement services to Global 2000 companies. Headquartered in Tampa, Florida, SYKES’ sophisticated solutions satisfy the needs of major companies around the world, primarily in the retail, communications, financial services, technology and healthcare industries. SYKES’ differentiated end-to-end service platform effectively engages consumers at every touch point in their customer lifecycle, starting from digital marketing and acquisition to customer support, technical support, up-sell/cross-sell, retention, and brand advocacy. We provide services through multiple communication channels, encompassing phone, e-mail, web, chat, social media, messaging, and digital self-service.
Regardless of your company’s size or outsourcing needs, Knoah Solutions’ agile, globally deployed, BPO services deliver award-winning results that enhance your brand and fit your budget. Our RightENGAGE customer engagement model, OneKnoah process philosophy, and cutting-edge technology and analytics powered by our proprietary WFO tool, KnoahsARK 360, ensure we can meet the needs and challenges of each of your customers through every channel: voice, chat, email, and social media. Knoah has the flexibility that big BPO companies can’t provide and a global infrastructure and mature operational process that smaller BPO companies can’t deliver on. Knoah’s consultative approach to outsourcing has repeatedly earned us awards and recognition from independent review bodies like Gartner, Everest Group, Forrester, and IAOP. For more information about Knoah Solutions, visit www.knoah.com.
Netomi is the first AI platform for customer service that allows businesses to activate, manage, and train AI to automate tickets, enhance agent productivity and provide a world-class customer experience. It's a channel-agnostic platform that multiples a company's workforce by giving valuable time back to support agents, and delights their customers with faster resolutions.
Backed by Index Ventures and Y Combinator, Netomi has offices in Silicon Valley, New York and India. Learn more at www.msg.ai. http://netomi.com.
Smooch is a Montreal and San Francisco based software company and omnichannel conversation platform. Since 2015, Smooch has enabled leading software companies like Oracle, Zendesk, Genesys, LiveChat, Lithium and Sparkcentral to deliver persistent, omnichannel conversations between customers and brands over any messaging channel. These channels include web and in-app messengers, social chat apps, SMS, RCS, email and voice assistants. Whether for simple text, rich and interactive messages, or automated experiences and bot interactions, Smooch’s APIs and SDKs enable software makers to bring the power of modern messaging to their enterprise products. All while keeping the end user and the quality of their experience at the center of the platform.
AmplifAI's industry leading Performance Acceleration Platform leverages the power of AI to improve front-line sales and service performance for enterprise call centers. AmplifAI's data-driven approach accelerates performance by delivering personalized insights and actions across the enterprise resulting in dramatically improved business outcomes.
Augment CXM integrates directly into your customer contact center software and ensures that your brand will never lose a customer again to poor customer service.We do this by tracking customer satisfaction mid-conversation, recommending the best responses to customer queries and escalating issues - before a customer becomes upset - by utilizing state of the art artificial intelligence. Our Fortune 500 clients report a 30% gain in agent efficiency, a 44% increase sales conversion rates, and a 40% growth in customer satisfaction.
For more information, visit www.augmentcxm.com.
Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks SaaS products provide a 360 degree view of the customer, are ready to go, easy to use, and offer quick return on investment. Headquartered in San Mateo, USA, Freshworks 2,000+ team members work in offices throughout the world. For more information visit www.freshworks.com.
Have you heard this before? We all have…and it is frequently offered but rarely delivered well.When you’re servicing or selling to Spanish-speaking customers, if this is your pain point, we have THE answerPress 2 for Spanish by Outsourcing S.A. provides 6,000 nearshore, neutral-accent Spanish speaking customer service experts in talking, texting, chatting and emailing with your customers in a meaningful way that drives engagement to deliver real results. Our business has grown steadily for more than 25 years in 4 Colombian cities because of the consistently high quality of our associates, and our below-market pricing.By 2050, the U.S. will be the largest Spanish-speaking nation on Earth. To satisfy them, it takes a philosophically and culturally different approach when they Press 2 for Spanish. Improve your customer care outcomes today. For a free 15 minute phone consultation, call 702-518-7855
Vanilla Forums provides brands with a one-stop-shop solution that combines the power of customer communities, Q&A, knowledge base, and ideation to help improve customer experience, drive brand loyalty and foster meaningful connections, all the while reducing support costs.
Vanilla’s cloud-based community software is the enterprise standard used by top brands to engage customers in a better, smarter way. Founded in 2009, Vanilla started as an open source project. In 2018 alone, Vanilla powered over 3 billion brand and consumer discussions, being the most widely used hosted community platform online.
World Connection is a mid-sized, bi-lingual contact center and BPO with locations in Guatemala City, Guatemala and Boise, Idaho. We are large enough to handle up to 700 agents, yet small enough to be flexible and provide the individualized attention you need and want from a partner. We believe in being a true extension of your company and brand, and focus not only on achieving metrics and maintaining high levels of service, but also on achieving your long-term business goals. At World Connection, we understand that our success depends on your success. That's why we built a company we would want to do business with. You will never be just another customer at World Connection. You will always have direct access to everyone from your agents, all the way up to the president of the company, who will be intimately involved with your project or campaign.Visit www.wconnection.net for more information.
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