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October 4 - 5, 2018|New York, US

Unrivalled Speaker Line-up

Scott Chilson

Scott Chilson

Vice President, Customer Connectivity, Johnson & Johnson

Kelli Durkin

Kelli Durkin

Vice President of Customer Service, Chewy

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Kelli Durkin is VP of Customer Service at Chewy. In her position, she oversees an award-winning customer service department that provides an exceptional level of service to Chewy customers.

Kelli has been with Chewy almost since day one, having been the fourth person hired when the company launched in 2011. She started as Director of Customer Service and was initially a one-man department. However, that very quickly changed. After more than six years with the company, Kelli now oversees a team of more than 1,000 in the department, including customer service training, operations and the WOW team, a division dedicated exclusively to customer engagement.

A native of Central Florida, Kelli is the proud pet parent of Bruno, a five-year old French Bulldog, and Wynnie, a one-year old English Bulldog.

Machu Latorre

Machu Latorre

Vice President, Social Care Strategy & Innovation, Wells Fargo

Calvin St Juste

Calvin St Juste

Executive Director, Morgan Stanley

Janelle Sallenave

Janelle Sallenave

Head of Uber Customer Support, North America, Uber

Frankie Saucier

Frankie Saucier

Social Customer Care Leader, Home Depot

Jeff Stephenson

Jeff Stephenson

Sr. Director of Customer Service, Warner Music

Nadege Pluviose

Nadege Pluviose

Director, Client Relations, New York Jets

Tammy Twedt

Tammy Twedt

Assistant Vice President - Social Media, Wells Fargo Home Mortgage

Weslee Berke

Weslee Berke

Director of Customer Service, Boxed

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Discount ends THIS FRIDAY! Save $200 with our Early-Bird discount.

Josh March

Josh March

CEO & Co-Founder, Conversocial

Alexander Sumin

Alexander Sumin

Co Founder, Claim Compass

Rami Sarabi

Rami Sarabi

Country Manager, La Masion du Chocolat

Sarah Grace McCandless

Sarah Grace McCandless

Senior Director, Global Digital CX Strategy, Sykes

Remco Jansen

Remco Jansen

Senior Manager Contact Center Operations, Lego

Margaret Tsuji

Margaret Tsuji

Senior Manager, Social Media Support, Rogers

David Johnston

David Johnston

Social Media Strategist, TSA

John Young

John Young

Social Business Advisor, Southwest Airlines

Don't miss out - register now

Discount ends THIS FRIDAY! Save $200 with our Early-Bird discount. Don't miss out!