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October 4 - 5, 2018|New York, US

Unrivalled Speaker Line-up

Scott Chilson

Scott Chilson

Vice President, Customer Connectivity, Johnson & Johnson

Kelli Durkin

Kelli Durkin

Vice President of Customer Service, Chewy

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Kelli Durkin is VP of Customer Service at Chewy. In her position, she oversees an award-winning customer service department that provides an exceptional level of service to Chewy customers.

Kelli has been with Chewy almost since day one, having been the fourth person hired when the company launched in 2011. She started as Director of Customer Service and was initially a one-man department. However, that very quickly changed. After more than six years with the company, Kelli now oversees a team of more than 1,000 in the department, including customer service training, operations and the WOW team, a division dedicated exclusively to customer engagement.

A native of Central Florida, Kelli is the proud pet parent of Bruno, a five-year old French Bulldog, and Wynnie, a one-year old English Bulldog.

Machu Latorre

Machu Latorre

Vice President, Social Care Strategy & Innovation, Wells Fargo

Janelle Sallenave

Janelle Sallenave

Head of Uber Customer Support, North America, Uber

Frankie Saucier

Frankie Saucier

Social Customer Care Leader, Home Depot

Rebecca Josephson

Rebecca Josephson

VP of Digital Products Operations, HBO

Douglas Kramon

Douglas Kramon

Senior Director, Fan Support, ESPN

Bruce Nelson

Bruce Nelson

Director of Customer Support Services, Ricoh

Natalie Dowle

Natalie Dowle

Head of Americas, Customer Service, Financial Times

Jeff Stephenson

Jeff Stephenson

Sr. Director of Customer Service, Warner Music

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Chris Cocca

Chris Cocca

Global Senior Director, Digital, Four Seasons Hotels and Resorts

Nadege Pluviose

Nadege Pluviose

Director, Client Relations, New York Jets

Tammy Twedt

Tammy Twedt

Assistant Vice President - Social Media, Wells Fargo Home Mortgage

Weslee Berke

Weslee Berke

Director of Customer Service, Boxed

Mario Sansalone

Mario Sansalone

Head of Customer Operations, Grindr

Josh March

Josh March

CEO & Co-Founder, Conversocial

Alexander Sumin

Alexander Sumin

Co Founder, Claim Compass

Rami Sarabi

Rami Sarabi

Country Manager, La Masion du Chocolat

Sarah Grace McCandless

Sarah Grace McCandless

Senior Director, Global Digital CX Strategy, Sykes

Remco Jansen

Remco Jansen

Senior Manager Contact Center Operations, Lego

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Margaret Tsuji

Margaret Tsuji

Senior Manager, Social Media Support, Rogers

Josh Rochlin

Josh Rochlin

CEO, Teckst

David Johnston

David Johnston

Social Media Strategist, TSA

John Young

John Young

Social Business Advisor, Southwest Airlines

Diane Haluszka

Diane Haluszka

Senior Manager Customer Service, PVH (Calvin Klein, Tommy Hilfiger, Heritage Bands)

Rob Lawson

Rob Lawson

Partnerships, Google

Sara Wampler

Sara Wampler

North America Lead, Community and Social, Consumers, Google

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Discount ends TOMORROW! Save $150 with our Last Chance discount. Don't miss out!