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October 23 - 24, 2019|New York, US

Unrivalled Speaker Line-up

Scott Chilson

Scott Chilson

Vice President, Customer Connectivity, Johnson & Johnson

Sarah Brownback Wortman

Sarah Brownback Wortman

Senior Vice President, Global Social Listening and Customer Engagement, Citi

Pete Poul-Graf

Pete Poul-Graf

CIO, VP IT & Customer Care Executive, DHL

Rebecca Josephson

Rebecca Josephson

VP of Digital Products Operations, HBO

Douglas Kramon

Douglas Kramon

Senior Director, Fan Support, ESPN

Bruce Nelson

Bruce Nelson

Director of Customer Support Services, Ricoh

Chris Cocca

Chris Cocca

Global Senior Director, Digital, Four Seasons Hotels and Resorts

Frankie Saucier

Frankie Saucier

Social Customer Care Leader, Home Depot

Mai Le

Mai Le

Engineering Director Customer Obsession, Uber

Patti Bayross

Patti Bayross

Chief Customer Officer, NYC DoITT

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Natalie Dowle

Natalie Dowle

Head of Americas, Customer Service, Financial Times

Tammy Twedt

Tammy Twedt

Assistant Vice President - Social Media, Wells Fargo Home Mortgage

Weslee Berke

Weslee Berke

VP of Customer Service, Boxed

Mario Sansalone

Mario Sansalone

Head of Customer Operations, Grindr

Joshua March

Joshua March

CEO & Co-Founder, Conversocial

Alexander Sumin

Alexander Sumin

Co Founder, Claim Compass

Rami Sarabi

Rami Sarabi

Country Manager, La Masion du Chocolat

Sarah Grace McCandless

Sarah Grace McCandless

Senior Director, Global Digital CX Strategy, Sykes

Remco Jansen

Remco Jansen

Senior Manager Contact Center Operations, Lego

Margaret Tsuji

Margaret Tsuji

Senior Manager, Social Media Support, Rogers

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Josh Rochlin

Josh Rochlin

CEO, Teckst

David Johnston

David Johnston

Social Media Strategist, TSA

John Young

John Young

Social Business Advisor, Southwest Airlines

Diane Haluszka

Diane Haluszka

Senior Manager Customer Service, PVH (Calvin Klein, Tommy Hilfiger, Heritage Brands)

Rob Lawson

Rob Lawson

Partnerships, Google

Sara Wampler

Sara Wampler

North America Lead, Community and Social, Consumers, Google

Michael Roy

Michael Roy

Head of Social Customer Care, Alaska Airlines

Laurie Toscano

Laurie Toscano

Former Executive Director, Global End User Services, Estée Lauder

Ross Murdock

Ross Murdock

Sales Director, VHT

Max Yoder

Max Yoder

Co-Founder & CEO, Lessonly

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Erika Lovegreen

Erika Lovegreen

Senior Manager, New Products, ICUC.social

Elizabeth Solomon

Elizabeth Solomon

Manager, Social Media Care, AMC Theatres

Evan Shumeyko

Evan Shumeyko

conference chairman,

Dave Parsin

Dave Parsin

VP of North America, Artificial Solutions

Chris Burns

Chris Burns

Manager, Social Media, Cox Communications

Scott Ballantyne

Scott Ballantyne

Chief Marketing Officer, First Orion

Florian Erlach

Florian Erlach

President, Dynamic AI56

Kristopher Friday

Kristopher Friday

Head of Solutions Consulting, Zendesk

Nina Brown

Nina Brown

Vice President of Client Solutions, DATAMARK

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A 18-year veteran of DATAMARK, Nina leads DATAMARK’s growth and expansion in the business process servicing (BPO) and contact center services markets. Brown, who has served for many years as DATAMARK’s technical sales specialist in support of the company’s business development activities, is responsible for the company’s Sales and Marketing departments. Nina is also responsible for oversight of the Business Engineering and Software Development and Validation departments. With her extensive experience with technology and process improvement, Nina is uniquely poised to identify opportunities for business optimization and business growth, thus continuously working to strengthen and expand the DATAMARK client base.

Mark Pryor

Mark Pryor

Director of Sales, DATAMARK

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Mark Pryor leads DATAMARK’s growth and expansion in all areas of client relations as it pertains to DATAMARK’s the company’s services. Pryor has been with DATAMARK since 2014 and currently serves as the Director of Sales, overseeing the Sales and Account Management Departments companywide. Through these departments, Mark is dedicated to increasing company growth through existing and prospective clients. Mark’s focus and drive stems from a yearning desire to help companies reach their full potential by improving their processes and reducing costs. Pryor’s role continues to be a vital piece to DATAMARK operations and future expansion.

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Paul Her-Sturm

Paul Her-Sturm

Assistant Vice President, Social Strategy, Credit One Bank

Sarah Grace McCandless

Sarah Grace McCandless

Senior Director, Global Digital CX Strategy, SYKES

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As Senior Director of Global Digital CX Strategy for SYKES, Sarah Grace McCandless leads on development and execution of global digital CX vision and strategy for SYKES’ clients and partners. This includes solutions architecture across digital touchpoints (social media, messaging, chat, forums, consumer review sites, self-serve, etc.) designed to complement each other (and voice).

Herbert Greenebaum

Herbert Greenebaum

Customer Experience, CRMXchange

Ido Bornstein-HaCohen

Ido Bornstein-HaCohen

COO, Conversocial

Zoe Dowling

Zoe Dowling

SVP Research, FocusVision

Jay Wolcott

Jay Wolcott

VP, Social Product, Interactions

Colin Crowley

Colin Crowley

VP, Customer Experience, Freshly

Savannah Sachs

Savannah Sachs

CEO, Tula

Mike Gozzo

Mike Gozzo

CTO, Smooch

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Complete speaker line-up • Program for all tracks & sessions • Audience breakdown