Conference Attendees // The Customer Service Summit // October 23

The 9th Annual Customer Service Summit 2019 is leading the way as Incite's biggest event yet! We’ve gathered together those leading customer support, experience and contact center operations from the world’s most influential brands to set the bar for omnichannel support and ensure we are delivering an unforgettable experience.

Title	Brands
Global Chief Customer Officer	Johnson & Johnson
SVP, Product Management, Bot Container	Citi
Vice President of Customer Experience Design	AARP
Vice President of Operations and Medical Call Lead	Cigna
Vice President, Customer Experience	Twitter
Associate Manager, Consumer Care	Mondelez International
AVP, Social Media Community Manager	Synchrony
Brand Integration Manager	Colgate-Palmolive
Chief Consultant	Lufthansa Systems
COO	BestEgg
Customer Experience Manager	Lavazza
Dir Customer Care Operations	Starbucks
Director	Microsoft
Director Customer Care	Frontier Airlines
Director Customer Care	Neimanmarcus
Director Customer Service Operations	Mary Kay Inc.
Director, Customer Service	PVH Corp.
Customer Experience Leader	General Electric
Director, Customer Service Experience	Mary Kay
Director, Global Customer Success Operations	Zenni Optical
Hot off the press! Get the Updated Brochure Here Full speaker list • Full conference agenda • Audience breakdown
Vice President, Customer Service	Tarte
Vice President, Global Technical Support	Akamai Technologies
Executive Vice President	Mastercard
Head of CS	ThredUp
Head of Customer Care - Americas	Financial Times
Head of Workforce Optimization	Bed Bath & Beyond
Senior Director Customer Service	Thomson Reuters
Senior Director, Customer Care, Customer Insights & Anecdotes	Hilton
Senior Director, Vendor & Workforce Management	Weightwatchers
Senior Manager of Guest Services	Firehouse Subs
Senior Manager, Social Media and Community	Rogers Communications
Senior Vice President and Head of Growth	WeWork
Senior Vice President Customer Care	Samsung Electronics America
Senior Vice President of Customer Success Group	McAfee
Site Director	National Debt Relief
Sr. Director - Customer Engagement Experience	Walgreens
Sr. VP of Operations & Customer Care	Raymour & Flanigan
SVP, Digital Product - Messaging & Support	Citi
SVP, Global Loyalty & Partnerships	Wydham Hotels & Resorts
Vice President, Returns - Camp IV	Walmart
Hot off the press! Get the Updated Brochure Here Full speaker list • Full conference agenda • Audience breakdown
VP Client Care	Relias
VP Client Success	Allied Telecom Group
VP Customer Service	Boxed
VP Digital Product Ops	HBO/Warner Media
VP Marketing	ACCC Insurance Company
VP of Client Support	Intellum
VP User Experience	Marriott
VP, Channel & Contract Management, MCCO	Genentech
VP, Customer Operations	Bandwidth
VP, Marketplace Operations	Nike

Hot off the press! Get the Updated Brochure Here

Full speaker list • Full conference agenda • Audience breakdown

Hot off the press! Get the Updated Brochure Here

Full speaker list • Full conference agenda • Audience breakdown

“I’ve participated in the Useful Social Media events for two years running and found them to be well run, insightful and very valuable..” Dave Evans, VP, Social Strategy, Lithium Technologies

“Very engaging, lots of ideas, and a great opportunity to connect with experts and thought leaders” Dan Lewis, Chief Communications Officer, Molson Coors

“A great group of people and a terrific event. Looking forward to the next one.” Richard Margetic, Director of Social Media, Intuit

“The Corporate Social Media Summit is the best social media conference. Great speakers, great content, great brands!” Ashley Betzendahl, Social Media Coordinator, Goddard Systems

“The summit is highly worthwhile and an excellent way to gain actionable insight” Amy Sherwood, Vice-President, Public Relations, Yum! Brands

“The conference was chock full of valuable insights and was entertaining to boot. Even though there were many speakers, everyone was rapt right until the end” Gregory Birgfeld, Associate Director, Onyx Pharmaceuticals

“Willingness of the various organizations to share their social media wins and challenges was very enlightening” Steve Walczak, Social Media Manager, GM