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October 23 - 24, 2019|New York, US

Join 350+ Customer Support, Experience & Contact Center Leaders

Don't miss this unrivalled networking opportunity.

The 9th Annual Customer Service Summit 2019 is leading the way as Incite's biggest event yet! We’ve gathered together those leading customer support, experience and contact center operations from the world’s most influential brands to set the bar for omnichannel support and ensure we are delivering an unforgettable experience.

Title Brands
Global Chief Customer Officer Johnson & Johnson
SVP, Product Management, Bot Container Citi
Vice President of Customer Experience Design AARP
Vice President of Operations and Medical Call Lead Cigna
Vice President, Customer Experience Twitter
Associate Manager, Consumer Care Mondelez International
AVP, Social Media Community Manager Synchrony
Brand Integration Manager Colgate-Palmolive
Chief Consultant Lufthansa Systems
COO BestEgg
Customer Experience Manager Lavazza
Dir Customer Care Operations Starbucks
Director Microsoft
Director Customer Care Frontier Airlines
Director Customer Care Neimanmarcus
Director Customer Service Operations Mary Kay Inc.
Director, Customer Service PVH Corp.
Customer Experience Leader General Electric
Director, Customer Service Experience Mary Kay
Director, Global Customer Success Operations Zenni Optical

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Full speaker list • Full conference agenda • Audience breakdown

Vice President, Customer Service Tarte
Vice President, Global Technical Support Akamai Technologies
Executive Vice President Mastercard
Head of CS ThredUp
Head of Customer Care - Americas Financial Times
Head of Workforce Optimization Bed Bath & Beyond
Senior Director Customer Service Thomson Reuters
Senior Director, Customer Care, Customer Insights & Anecdotes Hilton
Senior Director, Vendor & Workforce Management Weightwatchers
Senior Manager of Guest Services Firehouse Subs
Senior Manager, Social Media and Community Rogers Communications
Senior Vice President and Head of Growth WeWork
Senior Vice President Customer Care Samsung Electronics America
Senior Vice President of Customer Success Group McAfee
Site Director National Debt Relief
Sr. Director - Customer Engagement Experience Walgreens
Sr. VP of Operations & Customer Care Raymour & Flanigan
SVP, Digital Product - Messaging & Support Citi
SVP, Global Loyalty & Partnerships Wydham Hotels & Resorts
Vice President, Returns - Camp IV Walmart

Hot off the press! Get the Updated Brochure Here

Full speaker list • Full conference agenda • Audience breakdown

VP Client Care Relias
VP Client Success Allied Telecom Group
VP Customer Service Boxed
VP Digital Product Ops HBO/Warner Media
VP Marketing ACCC Insurance Company
VP of Client Support Intellum
VP User Experience Marriott
VP, Channel & Contract Management, MCCO Genentech
VP, Customer Operations Bandwidth
VP, Marketplace Operations Nike

Hot off the press! Get the Updated Brochure Here

Full speaker list • Full conference agenda • Audience breakdown


Hot off the press! Get the Updated Brochure Here

Full speaker list • Full conference agenda • Audience breakdown


“I’ve participated in the Useful Social Media events for two years running and found them to be well run, insightful and very valuable..” Dave Evans, VP, Social Strategy, Lithium Technologies

Molson Coors

“Very engaging, lots of ideas, and a great opportunity to connect with experts and thought leaders” Dan Lewis, Chief Communications Officer, Molson Coors


“A great group of people and a terrific event. Looking forward to the next one.” Richard Margetic, Director of Social Media, Intuit

Goddard Systems

“The Corporate Social Media Summit is the best social media conference. Great speakers, great content, great brands!” Ashley Betzendahl, Social Media Coordinator, Goddard Systems

Yum! Brands

“The summit is highly worthwhile and an excellent way to gain actionable insight” Amy Sherwood, Vice-President, Public Relations, Yum! Brands

Onyx Pharmaceuticals

“The conference was chock full of valuable insights and was entertaining to boot. Even though there were many speakers, everyone was rapt right until the end” Gregory Birgfeld, Associate Director, Onyx Pharmaceuticals

General Motors (GM)

“Willingness of the various organizations to share their social media wins and challenges was very enlightening” Steve Walczak, Social Media Manager, GM

American Airlines

“Love it, Always” Stephanie Scott, Social Media Specialist, American Airlines

Jasmine Kees

Jasmine Kees

Global Project Director
Incite Group

UK: 44 (0) 207 375 7532