“Experience means more and more to customers every day. We see the Customer Service Summit as a place to share ideas, learn best practices and perhaps challenge ourselves on new ways to see this problem and the potential solutions waiting to be found.” Linne Fulcher, Vice President, Returns, Walmart

“Customer service gains an immense amount of customer intelligence that can then be fed back into the business to further improve the customer experience. This is a consistently overlooked value that cannot be fully realized if services are treated as solely a COGS. Bringing industry leaders together to share successes and show the importance of Customer Service is one way we can further stress its importance as a priority for business. Service needs a seat at the table, and the visibility that groups and conferences like this bring, help enforce that message.” Aneel Jaeel, Senior Vice President of Customer Success Group, McAfee

“The Customer Service Summit brings together leaders from some of the world’s most influential brands across multiple industries to create meaningful dialogue around how to innovate and elevate not just customer service but the full end-to-end customer experience. It’s a tremendous opportunity to learn from others outside your space and bring best practices back to your own organization.” Eliot Hamlisch, Senior Vice President, Global Loyalty & Partnerships, Wyndham Hotels & Resorts

“The Customer Service Summit is a great opportunity to come together with likeminded CX leaders across several influential companies around the globe. It’s the chance to learn from the industry best, network, gain best practices and be a part of the transformation happening within the customer service industry. I’m looking forward to hearing industry trends, learning about work happening around automation, proactive support, and organizational transformation.” Michelle Huenink, Director, Customer Service and Support, Microsoft

“I prioritize attending the Customer Service Summit because I find the topics quite relevant to my areas of interest. The information I take from the conference is actionable, and that helps because I can leave the conference and immediately put to use the knowledge I gained while attending. Also, I find that the connections I make at the conference are quite valuable. The strong relationships I’ve built from attending this conference have continued to help me throughout the years.” Frankie Saucier, Head of Digital, Care Strategy, The Home Depot

“Customer Service Summit is an important meeting because it offers a unique opportunity for industry experts and reputable thought leaders to exchange information and expertise. It is designed to tackle practical business situations while thinking and planning for the future.” Amine Ayad, Head of Workforce, Optimisation, Bed, Bath & Beyond

“I’m looking forward to participating in this year’s Customer Service Summit. CX is a fast evolving discipline and, when done right, is the lynchpin to unlock account-based success and same store growth in the B2B market. I look forward to comparing strategies, org design, and technology used with CX peers and growth experts.” Samuel Lee, Senior Vice President and Head of Growth, WeWork

“The Customer Service Summit brings high-level leaders together from a variety of industries to learn from each other and network. We all have at least one thing in common – we’re passionate about Customer care. The Summit provides a space for us to learn best practices from each other and about new technologies from sponsoring vendors.” Michelle Buckely, Director of Operations, Customer Relations Rapid Rewards, Southwest Airlines

“Connecting to discuss and share strategies for customer experience is crucial to the success of companies. The Summit brings together leaders from brands and tech experts to converge and build on the customer service ecosystem. Customers are clearly the most important pieces in the sales of products, and it’s critical that companies anticipate their future needs and focus on how to keep them engaged” Rob Lawson, Customer Experience Partnerships, Google

“The CS Summit is an important meeting because it not only gives you the opportunity to network with other leaders in the CS industry, but the topics are relevant to what we need to know now. Customer Service is a forever evolving and adapting industry, not only to technology trends but to the consumer needs. If we do not take the opportunity to understand and follow those trends, we will always be behind. ” Diane Haluszka, Director, Customer Service, PVH

“Our customers are coming to us to make a transition from a traditionally full-service retail experience to shopping online for their prescription eyewear. As a customer service team, how do we bridge that gap and make it easy for our customers so they come back? Participating in the Customer Service Summit and sharing strategies, learnings, and drawing new ideas is critical to our brand being successful in helping our customers make a positive leap forward to affordable prescription eyewear. ” Jeff Huang, Director, Global Customer Success Operations, ZENNI Optical

“Very often lines are drawn between B2B and B2C experiences. My interactions with B2B customers shows that line is very blurry and their expectations are now consistent with B2C experiences. I seek to leverage what’s being done in B2C and translate that to the B2B world. I believe the Customer Service Summit will give me exposure to the most valuable B2C best practices” David Kocher, Vice President of Customer Success, GE Digital

“In the continuing evolving retail and services industries, companies are spending a lot of resources on trying to differentiate themselves from their competitors. Consumers have more choice than at any other time in our history, so they can be very discerning with where they choose to spend their money. The overwhelming majority of products are becoming commodities, denying the producer and retailer alike the ability to differentiate based on product offerings. That leaves the customer experience as the primary platform in which to differentiate. Retail and service industry players need to understand the gap between what they currently offer with regards to the customer experience, what other industry players are offering, and what the consumer is demanding. In this environment, to tread water is to fall behind. Innovating just a little will barely keep up with new trends. To actually get ahead, a company has be to laser-focused on innovation. The Customer Service Summit is an opportunity to not only see what the consumer wants but also to see what innovations are being developed.” Brian Schwarz, Chief Operations Officer, Raymour & Flanigan

“The Customer Service Summit brings customer experience leaders together from many different industries. It is a unique opportunity to meet with thought leaders and share the latest insights, best practices, and technology in the everchanging field of CX. During this conference, I hope to walk away with ideas on how we evolve customer care in the future as it can be a strategic differentiator for customer experience.” Trista Miller, Director, Customer Care, Frontier Airlines

“Allied Telecom’s executive leadership has determined that attendance at the Customer Service Summit is important for many reasons. We believe that the networking opportunities are outstanding and will provide a limitless ROI. Each contact made at the Summit is an opportunity to learn best practices, software and vendor recommendations, and to develop relationships with industry leaders that are facing the same challenges that we do. Additionally, the learning tracks provide a best in class client experience, that when implemented will improve our external and internal clients’ experiences.” Melanie Jameson, Vice President, Client Success, Allied Telecom Group

“I feel as though the customer service summit is an important meeting for many reasons but most importantly being able to gather leaders in the services industry from various different outlets is instrumental in allowing other companies and organization to learn and grow. You can always improve and be better when it comes to servicing so what better way to learn new ideas and techniques to improve upon what you’re currently utilizing than through a summit such as this. Lastly, it’s important to network amongst your peers to grow and learn and this allows that opportunity. ” Marcell Bhangoo, Senior Vice President, Client & Sponsor Services, Boston Red Sox