Your web browser is out of date! We recommend you update your browser to receive the best possible browsing experience.
Download your Brochure
Reserve your place

October 4 - 5, 2018|New York, US

300+ Customer Service Leaders

40+ Expert Speakers

70%+ End User Attendance

100% Customer Service Driven

Customers are tired of outdated traditional customer service. As trailblazers deliver advanced support across multiple channels, you must deliver best in class service to meet increasing customer expectations.

The 8th Annual Customer Service Summit NYC unites pioneering brands to set the bar for your support strategy going forward. Be part of a community of 300+ service leaders exploring the cutting-edge of what’s possible to fulfill customer expectations.

Join this movement to reimagine the role of customer service and take your place centre stage as the face of, and driver for, the entire business.

Latest Updates:

  • New Attendees: This week we are pleased to welcome teams from Starbucks, Apple, Verison/Visible, Pemco Mutual Insurance, Lil' Kickers and Caesars Entertainment who just registered for the summit – Email for group discounts.
  • New Sponsors and Exhibitors: We are pleased to confirm another 3 of our past sponsors will be returning. Welcome back Zendesk, Zoho and Proofpoint - view all sponsors.
  • New Speakers: We are pleased to announce Rebecca Josephson (HBO, VP of Digital Products Operations), Bruce Nelson (Ricoh, Director of Customer Support Services), Natalie Dowle (Financial Times, Head of Americas, Customer Service), Rob Lawson, (Google, Partnerships) and Chris Cocca (Four Seasons Hotels and Resorts, Global Senior Director, Digital) will be speaking - view all speakers.

A Speaker Line-Up of Visionaries and Senior Leaders, Including:

Scott Chilson
Scott Chilson

Johnson & Johnson

Vice President, Customer Connectivity

Kelli Durkin
Kelli Durkin

Chewy

Vice President of Customer Service

Machu Latorre
Machu Latorre

Wells Fargo

Vice President, Social Care Strategy & Innovation

Douglas Kramon
Douglas Kramon

ESPN

Senior Director, Fan Support

Janelle Sallenave
Janelle Sallenave

Uber

Head of Uber Customer Support, North America

Frankie Saucier
Frankie Saucier

Home Depot

Social Customer Care Leader

Rebecca Josephson
Rebecca Josephson

HBO

VP of Digital Products Operations

Bruce Nelson
Bruce Nelson

Ricoh

Director of Customer Support Services

Natalie Dowle
Natalie Dowle

Financial Times

Head of Americas, Customer Service

Jeff Stephenson
Jeff Stephenson

Warner Music

Sr. Director of Customer Service

Nadege Pluviose
Nadege Pluviose

New York Jets

Director, Client Relations

Chris Cocca
Chris Cocca

Four Seasons Hotels and Resorts

Global Senior Director, Digital

Don't miss out - register now

Discount ends TOMORROW! Save $150 with our Last Chance discount. Don't miss out!

Is your support Efficient, Effortless, Engaging, Empowering, Everywhere?

  • Efficient – Utilize new technology and strategies to reduce costs whilst maintaining quality.
  • Effortless – Make it easy for your customer, boost satisfaction whilst reducing call volume.
  • Engaging – Equip your team with the context required to deliver unforgettable service.
  • Empowering – Super support agents empowered by the correct training and technology.
  • Everywhere – Deliver a seamless personalized experience across multiple channels.

Don't miss out - register now

Discount ends TOMORROW! Save $150 with our Last Chance discount. Don't miss out!

The USA’s best Customer Service conference just got better:

  • Practical, real-world advice from actual customer service leaders: We know you're here to learn. So, we deliver session studies filled with take home best practice from major brands: Uber, Lego, Southwest, Wells Fargo Google, and more.
  • Network with senior customer service executives from huge brands: Attendees joining us include ESPN, HBO, The Home Depot, Choice Hotels, Liberty Mutual, Dell, NRG and more. Over 70% of our attendees work inhouse for major brands.
  • An agenda focused on the future of your discipline: Rooted in seven-years of experience, this conference nevertheless constantly looks forward. What's next on the horizon?

The Industry's Chosen Themes:

Don't miss out - register now

Discount ends TOMORROW! Save $150 with our Last Chance discount. Don't miss out!

Our Formula for Success – It’s Simple…

  • Provide the most comprehensive and in-depth agenda delivered by expert corporate speakers.
  • A forward-facing agenda built in partnership with customer service teams to reflect the critical challenges and opportunities that are important to you.
  • Sessions delivered by expert speakers, who lead customer service at the world’s biggest and most innovative brands.
  • High-level, business focused discussion, resulting in learnings and relationships you can utilise immediately.

2018 Attendees:

Proven: The USA's best customer service conference

  • 97% of Incite Summit attendees recommend the conferences to their peers
  • Over 4,000 customer experience executives have attended Incite events since we began in 2010
  • Previous attendees at Incite events include General Mills, Aflac, Citi, Red Bull, Verizon, Facebook, Google, Pfizer, WalMart, Whole Foods, United Health, Bacardi, 3M, Comcast, DHL and many more

97%

of attendees recommend the Summit to their corporate peers

98%

of Customer Service Summit attendees say they learned something new & useful which they have applied to their own strategy

300+

the number of senior, brand execs that will join you at The Customer Service Summit

This will be the most beneficial two days out of the office all year... reserve your place now before it’s too late!

Aaron Jackson

Aaron Jackson

Project Director
Incite Group

UK: +44 (0) 207 375 7244

Email: aaron@incite-group.com

Don't miss out - register now

Discount ends TOMORROW! Save $150 with our Last Chance discount. Don't miss out!