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October 23 - 24, 2019|New York, US

300+ Customer Service Leaders

40+ Expert Speakers

70%+ End User Attendance

100% Customer Service Driven

Customers are tired of outdated traditional customer service. As trailblazers deliver advanced support across multiple channels, you must deliver best in class service to meet increasing customer expectations.

The 8th Annual Customer Service Summit NYC unites pioneering brands to set the bar for your support strategy going forward. Be part of a community of 300+ service leaders exploring the cutting-edge of what’s possible to fulfill customer expectations.

Join this movement to reimagine the role of customer service and take your place centre stage as the face of, and driver for, the entire business.

Latest Updates:

  • New Sponsors and Exhibitors: We are pleased to confirm new sponsors First Orion, GC Services, Smooch, Knoah, Dynamic AI, i2X, Mod Squad will be joining us in New York- view all sponsors.
  • New Attendees: This week we are pleased to welcome teams from Lyft, GM Financial and Abbott Laboratories who just registered for the summit – Email for group discounts.

A Speaker Line-Up of Visionaries and Senior Leaders, Including:

Scott Chilson
Scott Chilson

Johnson & Johnson

Vice President, Customer Connectivity

Sarah Brownback Wortman
Sarah Brownback Wortman

Citi

Senior Vice President, Global Social Listening and Customer Engagement

Pete Poul-Graf
Pete Poul-Graf

DHL

CIO, VP IT & Customer Care Executive

Rebecca Josephson
Rebecca Josephson

HBO

VP of Digital Products Operations

Douglas Kramon
Douglas Kramon

ESPN

Senior Director, Fan Support

Bruce Nelson
Bruce Nelson

Ricoh

Director of Customer Support Services

Chris Cocca
Chris Cocca

Four Seasons Hotels and Resorts

Global Senior Director, Digital

Frankie Saucier
Frankie Saucier

Home Depot

Social Customer Care Leader

Mai Le
Mai Le

Uber

Engineering Director Customer Obsession

Patti Bayross
Patti Bayross

NYC DoITT

Chief Customer Officer

Natalie Dowle
Natalie Dowle

Financial Times

Head of Americas, Customer Service

Tammy Twedt
Tammy Twedt

Wells Fargo Home Mortgage

Assistant Vice President - Social Media

2018 Attendees:

Purchase the Post-Conference Materials

Event Presentations • Event Audio • On Demand Subscription

Is your support Efficient, Effortless, Engaging, Empowering, Everywhere?

  • Efficient – Utilize new technology and strategies to reduce costs whilst maintaining quality.
  • Effortless – Make it easy for your customer, boost satisfaction whilst reducing call volume.
  • Engaging – Equip your team with the context required to deliver unforgettable service.
  • Empowering – Super support agents empowered by the correct training and technology.
  • Everywhere – Deliver a seamless personalized experience across multiple channels.

Purchase the Post-Conference Materials

Event Presentations • Event Audio • On Demand Subscription

The USA’s best Customer Service conference just got better:

  • Practical, real-world advice from actual customer service leaders: We know you're here to learn. So, we deliver session studies filled with take home best practice from major brands: Uber, Lego, Southwest, Wells Fargo Google, and more.
  • Network with senior customer service executives from huge brands: Attendees joining us include ESPN, HBO, The Home Depot, Choice Hotels, Liberty Mutual, Dell, NRG and more. Over 70% of our attendees work inhouse for major brands.
  • An agenda focused on the future of your discipline: Rooted in seven-years of experience, this conference nevertheless constantly looks forward. What's next on the horizon?

The Industry's Chosen Themes:

Purchase the Post-Conference Materials

Event Presentations • Event Audio • On Demand Subscription

Our Formula for Success – It’s Simple…

  • Provide the most comprehensive and in-depth agenda delivered by expert corporate speakers.
  • A forward-facing agenda built in partnership with customer service teams to reflect the critical challenges and opportunities that are important to you.
  • Sessions delivered by expert speakers, who lead customer service at the world’s biggest and most innovative brands.
  • High-level, business focused discussion, resulting in learnings and relationships you can utilise immediately.

Proven: The USA's best customer service conference

  • 97% of Incite Summit attendees recommend the conferences to their peers
  • Over 4,000 customer experience executives have attended Incite events since we began in 2010
  • Previous attendees at Incite events include General Mills, Aflac, Citi, Red Bull, Verizon, Facebook, Google, Pfizer, WalMart, Whole Foods, United Health, Bacardi, 3M, Comcast, DHL and many more

97%

of attendees recommend the Summit to their corporate peers

98%

of Customer Service Summit attendees say they learned something new & useful which they have applied to their own strategy

300+

the number of senior, brand execs that will join you at The Customer Service Summit

This will be the most beneficial two days out of the office all year... reserve your place now before it’s too late!

Jasmine Kees

Jasmine Kees

Global Project Director
Incite Group

UK: 44 (0) 207 375 7532

Email: jasmine@incite-group.com

Purchase the Post-Conference Materials

Event Presentations • Event Audio • On Demand Subscription