Your web browser is out of date! We recommend you update your browser to receive the best possible browsing experience.
Download your Brochure
Reserve your place

October 4 - 5, 2018|New York, US

300+ Customer Service Leaders

40+ Expert Speakers

70%+ End User Attendance

100% Customer Service Driven

Returning for an eighth year to New York in October 2018, The Customer Service Summit will again bring together an unrivalled list of major brand leaders to guide you into the future of customer care as well as embracing social media & digital customer support.

Latest Updates:

A Speaker Line-Up of Visionaries and Senior Leaders, Including:

Kelli Durkin
Kelli Durkin


Vice President of Customer Service

Scott Chilson
Scott Chilson

Johnson & Johnson

Vice President, Customer Connectivity

Machu Latorre
Machu Latorre

Wells Fargo

Vice President, Social Care Strategy & Innovation

Calvin St Juste
Calvin St Juste

Morgan Stanley

Executive Director

Janelle Sallenave
Janelle Sallenave


Head of Uber Customer Support, North America

Jeff Stephenson
Jeff Stephenson

Warner Music

Sr. Director of Customer Service

Don't miss out - register now

Discount ends TODAY! Save $200 with our Early-Bird discount. Don't miss out!

Is your support Efficient, Effortless, Engaging, Empowering, Everywhere?

  • Efficient – Utilize new technology and strategies to reduce costs whilst maintaining quality.
  • Effortless – Make it easy for your customer, boost satisfaction whilst reducing call volume.
  • Engaging – Equip your team with the context required to deliver unforgettable service.
  • Empowering – Super support agents empowered by the correct training and technology.
  • Everywhere – Deliver a seamless personalized experience across multiple channels.

Don't miss out - register now

Discount ends TODAY! Save $200 with our Early-Bird discount. Don't miss out!

The USA’s best Customer Service conference just got better:

  • Practical, real-world advice from actual customer service leaders: We know you're here to learn. So, we deliver session studies filled with take home best practice from major brands: Uber, Lego, Southwest, Wells Fargo Google, and more.
  • Network with senior customer service executives from huge brands: Attendees joining us include ESPN, HBO, The Home Depot, Choice Hotels, Liberty Mutual, Dell, NRG and more. Over 70% of our attendees work inhouse for major brands.
  • An agenda focused on the future of your discipline: Rooted in seven-years of experience, this conference nevertheless constantly looks forward. What's next on the horizon?

The Industry's Chosen Themes:

Don't miss out - register now

Discount ends TODAY! Save $200 with our Early-Bird discount. Don't miss out!

Our Formula for Success – It’s Simple…

  • Provide the most comprehensive and in-depth agenda delivered by expert corporate speakers.
  • A forward-facing agenda built in partnership with customer service teams to reflect the critical challenges and opportunities that are important to you.
  • Sessions delivered by expert speakers, who lead customer service at the world’s biggest and most innovative brands.
  • High-level, business focused discussion, resulting in learnings and relationships you can utilise immediately.

2017 Attendees

Proven: The USA's best customer service conference

  • 97% of Incite Summit attendees recommend the conferences to their peers
  • Over 4,000 customer experience executives have attended Incite events since we began in 2010
  • Previous attendees at Incite events include General Mills, Aflac, Citi, Red Bull, Verizon, Facebook, Google, Pfizer, WalMart, Whole Foods, United Health, Bacardi, 3M, Comcast, DHL and many more


of attendees recommend the Summit to their corporate peers


of Customer Service Summit attendees say they learned something new & useful which they have applied to their own strategy


the number of senior, brand execs that will join you at The Customer Service Summit

This will be the most beneficial two days out of the office all year... reserve your place now before it’s too late!

Aaron Jackson

Aaron Jackson

Project Director
Incite Group

UK: +44 (0) 207 375 7244


Don't miss out - register now

Discount ends TODAY! Save $200 with our Early-Bird discount. Don't miss out!