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Welcome to the Customer Service Summit West


The Customer Service Summit West is where 350+ senior leaders in customer service & experience meet to learn, network, and strategize.

With a program designed to deliver impact across customer operations and connect leaders with the latest in innovation, you'll meet with decision-makers across customer service, experience, operations, social customer care, strategy and more, as they look to navigate business challenges and connect with new partners and solutions.

Simply put, you won't find a better networking experience to connect with innovators and decision makers in customer service and experience.

Join C-Suite, VPs and Directors of Customer Service, Customer Experience, and Social Customer Care from the biggest brands across the USA today

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6 Reasons to Sponsor the Customer & Experience Summit Europe?

1

We bring together over 350 senior decision makers from the service, support, care and experience community from Europe’s most globally minded brands

2

Demonstrate your leadership and expertise and be the partner of choice at a time of challenge and opportunity. Be the solution to the industry’s most pressing needs

3

Network and with business leaders – we’ll help you interact with key targets in meaningful ways and build the relationships that will drive your business forward

4

Generate new leads – have conversations that matter and build the connections you need to help you achieve your business goals in 2020 and beyond

5

Influence the industry – position yourselves as thought leaders and an authority among some of the biggest, most influential brands in Europe today

6

Unparalleled industry reputation - With Reuters Events’ industry leading reputation, we guarantee quality of content, seniority of participants and pioneering debate and conversation. Generate leads, forge relationships with budget holders and showcase your thought leadership in this exciting era.

Become a sponsor

Click here to find out more about becoming a sponsor

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Sponsorship facts - did you know…

  • LEAVE LASTING IMPRESSIONS:
    After attending an event, 86% of attendees would recommend vendors they encounter
  • ENHANCE YOUR CORPORATE IMAGE:
    The perception of the quality and value of your brand can rise by 33% after attendees experience your brand at an event
  • BE VIEWED AS A PIONEER:
    Attendees who encounter your brand at an event perceive your products and services to be 28% more innovative than they did previously

Your Future Clients? Who Attends the Customer Service Summit:

Chief Customer Officer, Johnson & Johnson
EVP, Customer Care, Mastercard
SVP, Global Customer Care, Samsung
SVP, Global Social Listening, Citi
AVP, Operations, MetLife
Director, Contact Centers, H-E-B
Executive Director, Customer Support, Hilton
Director, Channels & Products, Expedia
SVP, Digital Customer Care, Wells Fargo
Director, Operations & Contact Centers, Weight Watchers
Head of Social Media, Home Depot
SVP, Client Relations, BBVA
VP, Digital Products & Operations, HBO
Director, Social Media, T-Mobile
VP, Customer Experience, Hertz
VP, Support & Success, Symantec
Vice President, Global Marketplace Operations, Nike
VP, Customer Care, The Washington Post
Executive Director, Service Support, Estee Lauder
VP, Customer Experience, Plated
Sr. Director, Customer Service, Warner Music
Global Head of Social Media, McDonalds
Head of Social Customer Care, Alaska Airlines
Customer Service Director, Delta Airlines
Director of Knowledge Management, Shopify
Executive Director, Customer Service, Comcast
Head of Social Strategy, General Motors
Director of Customer Delivery, National Grid
Sr. Director, Customer Care, Capital One
VP, Members & Community, Etsy
VP, Customer Care & Experience, Visa
Director, Customer Service Technology, Zappos
Brella

Advanced Networking with Brella: Meetings that will Transform your Business

We believe in maximising your experience on site, and that’s why we’ve invested time and energy to ensure you meet everyone you’d like to. Aside from conference sessions that encourage interaction between the customer service leaders and innovators, we also partner with our networking app - ‘Brella’. Understand why attendees are joining the event before you’re even on site and build out your schedule of 1:1 meetings you’re your key targets. Discover the most effective way to achieve your networking goals.

Become a sponsor

Click here to find out more about becoming a sponsor

Don't Just Take Our Word for It, See What Our Sponsor Have to Say!

Exhibition Floorplan

Exhibition Floorplan at The Customer Service Summit

Contact Us Now!

We are booking up rapidly across all 2020 Events – We Will Sell Out!

Get in touch now to snap up the best opportunities to prospect, network, generate leads, and position your brand as the go-to solution for industry leaders.

All under one roof over two days, this is best opportunity you'll have to build partnerships with senior leaders.

Get in touch now to learn more, develop a bespoke package, and position yourself as a leader in 2020!

Josh Gordon

Josh Gordon

Commercial Director
Incite Group

US: 1 800 814 3459 ex.4348

UK: +44 (0) 207 375 4348

Email: josh@incite-group.com