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Join the Best Customer Service and Experience Conference in the USA

300+ senior leaders & key decision makers in attendance

70%+ Brand Heavy Audience

40+ Industry Speakers

Bringing together world renowned C-Suite, VP and Directors of Customer Service, Customer Experience, and Social Customer Care from the biggest brands in the USA today

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Welcome to the Customer Service Summit West


The Customer Service Summit West is where 300+ senior leaders in customer service & experience meet to learn, network, and strategize.

With a program designed to deliver impact across customer operations and connect leaders with the latest in innovation, you'll meet with decision-makers across customer service, experience, operations, social customer care, strategy and more, as they look to navigate business challenges and connect with new partners and solutions.

Simply put, you won't find a better networking experience to connect with innovators and decision makers in customer service and experience.




Sponsorship facts - did you know…

  • LEAVE LASTING IMPRESSIONS:
    After attending an event, 86% of attendees would recommend vendors they encounter
  • ENHANCE YOUR CORPORATE IMAGE:
    The perception of the quality and value of your brand can rise by 33% after attendees experience your brand at an event
  • BE VIEWED AS A PIONEER:
    Attendees who encounter your brand at an event perceive your products and services to be 28% more innovative than they did previously
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4 Reasons to Sponsor the Customer Service Summit

1

Stellar industry reputation: Now in our 10th year of running Customer Service Summits. We've cemented a reputation as a tried, trusted and revered industry forum for senior leadership. 300+ decision-makers will attend. The Customer Service Summit promises to deliver the networking experience you’ve been waiting for

2

Connect with key decision-makers across Customer Operations: This is the only event where you can consistently meet with CXOs, VPs, and Sr. Directors of Customer Service, Experience, Social Customer Care, Customer Operations, Customer Success and more

3

Leaders Join this Summit in Search of Solutions to Business Challenges: We bring decision-makers together at a time when they're looking to make serious investments into their CS/CX capabilities. Sponsoring positions you as a trusted partner during this time of opportunity

4

Unparalleled Networking: Uncover topic interests of attendees, book in 1-2-1 meetings and have the meetings that matter. Let us help you forge new working partnerships

Become a sponsor

Click here to find out more about becoming a sponsor

Who Sponsored Customer Service Summits in 2019?

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Don't Just Take Our Word for It, See What Our Sponsor Have to Say!

Become a sponsor

Click here to find out more about becoming a sponsor

Your Future Clients? Who Attends the Customer Service Summit:

Chief Customer Officer, Johnson & Johnson
EVP, Customer Care, Mastercard
SVP, Global Customer Care, Samsung
SVP, Global Social Listening, Citi
AVP, Operations, MetLife
Director, Contact Centers, H-E-B
Executive Director, Customer Support, Hilton
Director, Channels & Products, Expedia
SVP, Digital Customer Care, Wells Fargo
Director, Operations & Contact Centers, Weight Watchers
Head of Social Media, Home Depot
SVP, Client Relations, BBVA
VP, Digital Products & Operations, HBO
Director, Social Media, T-Mobile
VP, Customer Experience, Hertz
VP, Support & Success, Symantec
Vice President, Global Marketplace Operations, Nike
VP, Customer Care, The Washington Post
Executive Director, Service Support, Estee Lauder
VP, Customer Experience, Plated
Sr. Director, Customer Service, Warner Music
Global Head of Social Media, McDonalds
Head of Social Customer Care, Alaska Airlines
Customer Service Director, Delta Airlines
Director of Knowledge Management, Shopify
Executive Director, Customer Service, Comcast
Head of Social Strategy, General Motors
Director of Customer Delivery, National Grid
Sr. Director, Customer Care, Capital One
VP, Members & Community, Etsy
VP, Customer Care & Experience, Visa
Director, Customer Service Technology, Zappos

Become a sponsor

Click here to find out more about becoming a sponsor


Become a sponsor

Click here to find out more about becoming a sponsor

Contact Us Now!

We're already booking up for 2020!

Get in touch now to snap up the best opportunities to prospect, network generate leads, and position your brand as the go-to solution for industry leaders.

All under one roof over two days, this is best opportunity you'll have to build partnerships with senior leaders.

Get in touch now to learn more, develop a bespoke package, and position yourself as a leader in 2020!

Josh Gordon

Josh Gordon

Commercial Director
Incite Group

US: 1 800 814 3459 ex.4348

UK: +44 (0) 207 375 4348

Email: josh@incite-group.com