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DATAMARK, Inc., a leading provider of contact center and business process outsourcing (BPO) services since 1989, applies Lean Six Sigma methods and automated technologies to contact center processes. DATAMARK provides business transformation in the contact center industry with real-time monitoring and onmi-channel options, delivering an unparalleled customer service across all communication channels, from voice to email to webchat to SMS text. We combine our outstanding customer care, brand promotion and continuous process improvement to deliver a seamless customer experience. Consistency, professionalism, organization and efficiency are all traits that are needed to manage a successful contact center operation. Our business engineers build processes that streamlines the workflow and facilitates quality service. Our client partnerships include leading international companies across a wide array of industries including insurance, banking, government and utilities and retail. Bilingual, highly-qualified agents work with state-of-the-art technology to ensure our partnerships stay competitive and provide exemplary customer service. Our Fortune 500 clients rely on our highly-secured facilities in the United States, Mexico and India to provide their customers with the highest quality of support. To learn more, visit us at www.datamark.net.
Complete speaker line-up • Program for all tracks & sessions • Audience breakdown
Conversocial (@conversocial / http://www.conversocial.com) is a leading customer engagement platform for today’s always-on mobile, social customer. Delivering a unified approach to a new generation of customer interaction, Conversocial enables hundreds of global brands including Hyatt, Tesco, Alaska Airlines and more to ensure they are supporting in-the-moment resolution, at scale, to drive profitable and lasting relationships. Socially empowered consumers have a voice and a choice, requiring brands to engage across multiple channels including Facebook Messenger, Twitter, Instagram and more, while offering seamless consistency and cohesion. Conversocial creates a clear path for engagement that combines best-in-class technology and world-class services.
Conversocial is a select member of the Twitter Official Partner Program, Official Instagram Partner and a Facebook Preferred Developer. For more information, visit @conversocial) / www.conversocial.com.
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Approximately 119,000 paid customer accounts in over 160 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America. Learn more at www.zendesk.com.
Convergys is the world leader in customer experience outsourcing. We infuse innovation, insights, and operational excellence to make every experience great for your customers and your business. For over 30 years, we have helped clients improve customer satisfaction and loyalty, reduce costs, and increase revenue.
Convergys’ comprehensive and scalable solutions support your full range of voice and digital interactions with your customers. Our extensive portfolio of support capabilities includes customer care, revenue generation, technical support, collections, and automation. Our team of analytics professionals offer data science, primary research, software engineering, speech and text automation and process optimization. Our comprehensive technology solutions support self-service, agent assisted self-service, and agent interactions to enable frictionless customer experiences, and our outcome-based delivery model takes the risk out of digital transformation.
Learn more about Convergys at convergys.com.
The Agent IQ AI-boosted customer care platform is used by enterprises worldwide to supercharge their omni-channel customer conversations. It is a “hybrid platform” that combines a best-in-class customer service management system with the industry-leading artificial intelligent system, maximizing the quality, consistency, and scale of your 1:1 customer conversations.
Because Agent IQ understands the unique needs of your enterprise, it provides valuable vertical-specific AI intents to enable faster deployment for airlines, hospitality, utilities, ecommerce, telcos, and more. The hybrid platform makes three things possible: seamless customer conversations flowing between human agents and AI, suggested responses that supercharge your human agents, and a dynamic learning AI that learns from every customer interaction.
Agent IQ is channel-agnostic and brings conversational automation and shared workflows to web chat, email, twitter, Messenger, your branded apps, and more. It is available for AWS, Google Cloud, Azure, and on-prem. Please contact us at email@example.com to learn more.
HGS is a leader in optimizing the customer experience and helping our clients to become more competitive. HGS provides a full suite of business process management (BPM) services from traditional voice contact center services and transformational DigiCX services that are unifying customer engagement to platform-based, back-office services and digital marketing solutions. By applying analytics, automation, and interaction expertise to deliver innovation and thought leadership, HGS increases revenue, improves operating efficiency, and helps retain valuable customers. HGS expertise spans the telecommunications and media, healthcare, insurance, banking, consumer electronics and technology, retail, and consumer packaged goods industries, as well as the public sector. HGS operates on a global landscape with over 44,800 employees in 69 worldwide locations delivering localized solutions. For the year ended 31st March 2017, HGS had revenues of US$ 555 million. HGS, part of the multi-billion dollar Hinduja Group, has more than four decades of experience working with some of the world’s most recognized brands.
icuc.social is the largest social media management services company in the world, providing strategy, community management and brand reputation to global brands. Through a global workforce, scaled by technology, icuc.social’s 600+ employees monitor, moderate, and engage with online communities for companies such as Starbucks, Disney, Macy’s and more. As an omni-channel solution for brands, icuc.social provides social media management, online review management, and social listening solutions to help clients deliver the right message at the right place at the right time. www.icuc.social
LivePerson makes life easier by transforming how people communicate with brands. LiveEngage, the Company's enterprise-class platform, empowers consumers to stop wasting time on hold with 1-800 numbers, and instead message their favorite brands, just as they do with friends and family. More than 18,000 businesses, including Adobe, Citibank, HSBC, EE, IBM, L'Oreal, Orange, PNC and The Home Depot rely on the unparalleled intelligence, security and scalability of LiveEngage to reduce costs, increase lifetime value and create meaningful connection with consumers
germain APM is a 24x7 real-time analytics platform that tracks the Customer Journey, identifies points of friction in customer experience and interactions, and deep dives within the Business and Technology layers to help identify root-cause of any issues. In 2014, Silicon Valley-based Germain Software LLC launched germain APM as a Technology Analytics platform and because Germain Software LLC is a bootstrapped startup, 100% funded by its clients e.g. American Airlines, eBay, General Electric, SKY TV, Tele2, United Healthcare, Volvo, etc, and these clients have asked germain APM the world in terms of real-time analytics and automation, germain APM now provides real-time analytics and automation to help improve CX, PX, UX, Business Process and Technology performance - germainAPM.com
Guru is a knowledge management solution that intelligently suggests the knowledge you need to answer your customer's questions in every channel you support
Lessonly is powerfully simple training software used by over a million learners at more than 500 companies to translate important work knowledge into Lessons that accelerate productivity. Sales teams across the world use Lessonly to reinforce best practices, accelerate rep performance, and close more deals. Customer Service teams across the world use Lessonly to serve customers faster, drive consistent support, and elevate the customer experience. Learn more at Lessonly.com.
Lithium builds trusted relationships between the world’s best brands and their customers, helping people get answers and share their experiences. Customers in more than 34 countries rely on Lithium to help them connect, engage, and understand their total community. With more than 100 million unique monthly visitors over all Lithium communities, Lithium has one of the largest digital footprints in the world. Through the power of the Lithium platform, Lithium customers boost sales, reduce service costs, spark innovation, and build long-term brand loyalty and advocacy. To find out how Lithium can transform your business—and to share the experience enjoyed by 300 other leading brands around the world, visit www.lithium.com, join our community at community.lithium.com, or follow us on Twitter @LithiumTech. Lithium is a privately held company headquartered in San Francisco.
Smooch is a Montreal and San Francisco based software company and omnichannel conversation platform. Since 2015, Smooch has enabled leading software companies like Oracle, Zendesk, Genesys, LiveChat, Lithium and Sparkcentral to deliver persistent, omnichannel conversations between customers and brands over any messaging channel. These channels include web and in-app messengers, social chat apps, SMS, RCS, email and voice assistants. Whether for simple text, rich and interactive messages, or automated experiences and bot interactions, Smooch’s APIs and SDKs enable software makers to bring the power of modern messaging to their enterprise products. All while keeping the end user and the quality of their experience at the center of the platform.
SYKES is a digital marketing and customer service global outsourcer, providing customer-engagement services to Global 2000 companies. With global headquarters in Tampa, Florida, SYKES’ sophisticated solutions satisfy the needs of major companies around the world, primarily in the retail, communications, financial services, technology and healthcare industries. SYKES’ differentiated end-to-end service platform effectively engages consumers at every touch point in their customer lifecycle, starting from digital marketing and acquisition to customer support, technical support, up-sell/cross-sell and retention. We provide services through multiple communication channels encompassing phone, e-mail, web, chat, social media and digital self-service. www.sykes.com
Unbabel's “Translation as a Service” platform allows modern enterprises to understand and be understood by their customers in dozens of languages.
Powered by AI and refined by a global community of tens of thousands of human linguists, Unbabel delivers professional-grade content at the scale required by modern enterprises like Pinterest, Skyscanner, Under Armour and Rovio.
Backed by Scale Venture Partners, Notion, Microsoft Ventures, Salesforce Ventures, Samsung NEXT and Y Combinator, Unbabel is accelerating the shift to a world without language barriers.
Clarabridge offers the leading out-of-the box SaaS solution to power customer experience management initiatives. Businesses gain insight to improve the customer journey, spanning all business processes and customer interactions. Social care teams use Clarabridge to provide a real-time response to customers. Our technology is the most comprehensive solution for omni-source listening, accurate customer and text analytics, and real-time, guided action. The result: a better customer experience. For more information, visit www.clarabridge.com.
At Directly, we believe the fundamental nature of work is changing from fixed to fluid, as AI and collaborative technology transform how people and companies work in the next economy. We’re leading this shift with an enterprise platform that changes the way companies deliver customer support. Our Crowd-Powered AI platform combines machine learning and gig work to transform and scale customer service for world-class companies like Autodesk, LinkedIn, Microsoft, Pinterest, Samsung, and SAP. We’re based in San Francisco and backed by top firms including Microsoft, True Ventures, Costanoa Ventures, and Northgate. www.directly.com
Kustomer is the platform for customer experience, service, and support that focuses on customers, not tickets, enabling companies to know everything about every customer to drive informed actions. Used by Slice, Glossier, Outdoor Voices, and more, Kustomer provides businesses with a full view of every customer's lifetime. Kustomer unifies all relevant data, customer history, apps, and systems. Kustomer was founded in 2015 with headquarters in New York City. To learn more head to Kustomer.com.
Incite Group is a trading name of FC Business Intelligence Ltd. Registered in England and Wales no.4388971. Registered address 7-9 Fashion Street, London, E1 6PX, UK. Contact Us.
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