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Conversocial helps brands develop meaningful relationships with their customers at scale. Tapping into the unique nature of messaging, and combining human agents with adaptive automation, Conversocial enables brands to deliver conversational customer experiences that delight consumers and transforms customer service, marketing, and sales. In 2019 the company acquired Assist, a leading enterprise chatbot platform, providing its customers with an advanced, integrated experience across bot and human support.
Partnering with hundreds of forward-thinking brands such as Google, Sephora, Tesco, and Alaska Airlines to help them deliver a better customer experience, Conversocial has offices in London, New York, and San Francisco.
First Orion provides transparency in communication that empowers people to trust their phones again. We protect and enhance the calling experience through our data-driven, global communications platform, providing call protection software + visual call enhancement solutions for consumers, businesses and mobile carriers. We power call management and transparency solutions (including call control and call blocking) on millions of mobile handsets, and we detect millions of scam or spoof calls every day. Beyond scam protection, First Orion’s Engage™ technology enables enterprises to tell mobile subscribers who is calling and why through a branded, personalized, interactive call display. For more information, please visit www.firstorion.com
Bold360 is the ultimate customer engagement solution delivering the richest possible customer profiles and fastest time-to-value. Bold360 provides the digital channels and tools needed to engage and support consumers as they seamlessly move across self-service and agent-assisted channels including chat, email, messaging and social, while presenting agents with the full context of those interactions in one intuitive interface. Leveraging the power of AI, Bold360 helps personalize and enhance every engagement, no matter where it takes place – liberating agents to do what they're best at, being human. It helps you deliver fundamentally better customer experiences, more easily – no matter the problem, channel or device. Bold360 delivers groundbreaking intelligence with out of the box simplicity, improving contact center efficiencies and delivering richer and more personalized customer experiences that build loyalty, advocacy and grow share of wallet. For more information, visit www.bold360.com
DATAMARK, Inc., a leading provider of contact center and business process outsourcing (BPO) services since 1989, applies Lean Six Sigma methods and automated technologies to contact center processes. DATAMARK provides business transformation in the contact center industry with real-time monitoring and onmi-channel options, delivering an unparalleled customer service across all communication channels, from voice to email to webchat to SMS text. We combine our outstanding customer care, brand promotion and continuous process improvement to deliver a seamless customer experience. Consistency, professionalism, organization and efficiency are all traits that are needed to manage a successful contact center operation. Our business engineers build processes that streamlines the workflow and facilitates quality service. Our client partnerships include leading international companies across a wide array of industries including insurance, banking, government and utilities and retail. Bilingual, highly-qualified agents work with state-of-the-art technology to ensure our partnerships stay competitive and provide exemplary customer service. Our Fortune 500 clients rely on our highly-secured facilities in the United States, Mexico and India to provide their customers with the highest quality of support. To learn more, visit us at www.datamark.net.
Helpshift bridges the disconnect between conventional customer service channels — like email and phone support — and a growing consumer base that does more on mobile phones and has a strong preference for messaging as their primary mode of communication. Through Helpshift’s AI-powered support platform, companies can resolve issues more efficiently, boosting customer satisfaction in the process. Companies such as Xfinity Home, Microsoft, Supercell, Vivino, and Zynga and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on two billion devices worldwide and serves more than 820 million active consumers monthly. To learn more about Helpshift, visit helpshift.com and follow @helpshift on Twitter.
Interactions provides Intelligent Virtual Assistants that seamlessly assimilate conversational AI and human understanding to enable businesses to engage with their customers in highly productive and satisfying conversations. With flexible products and solutions designed to meet the growing demand for unified, omnichannel customer care, Interactions is delivering unprecedented improvements in the customer experience and significant cost savings for some of the largest brands in the world. Founded in 2004, Interactions is headquartered in Franklin, Massachusetts with additional offices worldwide. For more information, visit www.interactions.com
AmplifAI's industry leading Performance Acceleration Platform leverages the power of AI to improve front-line sales and service performance for enterprise call centers. AmplifAI's data-driven approach accelerates performance by delivering personalized insights and actions across the enterprise resulting in dramatically improved business outcomes.
Based in San Francisco, California, and Hasselt, Belgium, Sparkcentral is a messaging customer service platform company with a mission to change the way customer service is delivered around the world. Ninety-seven percent of Americans send a message at least once a day according to Pew Research, yet very few of those messages go to businesses. Sparkcentral aims to change that. The company wants to spark a movement to connect businesses with customers through messaging, whether through social media or private messaging channels such as WhatsApp, Messenger, SMS text, live chat, or any other digital messaging means. Leading brands around the world rely on Sparkcentral’s Messaging Customer Service platform, including Zappos, Jetblue, DirecTV, Netflix, and Western Union. Learn more at www.sparkcentral.com.
Unbabel's “Translation as a Service” platform allows modern enterprises to understand and be understood by their customers in dozens of languages.
Powered by AI and refined by a global community of tens of thousands of human linguists, Unbabel delivers professional-grade content at the scale required by modern enterprises like Pinterest, Skyscanner, Under Armour and Rovio.
Backed by Scale Venture Partners, Notion, Microsoft Ventures, Salesforce Ventures, Samsung NEXT and Y Combinator, Unbabel is accelerating the shift to a world without language barriers.
CSS Corp is a new age CX services company focused on delivering sustainable and strategic outcomes e.g. new revenue generation, customer experience enhancements and operations excellence for our customers. CSS Corp brings contextual adoption of cognitive technologies along with a unique outcome-based services delivery model that promotes step-function improvements in CX and efficiency. Its team of 6,000 CX professionals across 18 global locations are passionate about helping customers drive competitive differentiation.
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Clarabridge offers the leading out-of-the box SaaS solution to power customer experience management initiatives. Businesses gain insight to improve the customer journey, spanning all business processes and customer interactions. Social care teams use Clarabridge to provide a real-time response to customers. Our technology is the most comprehensive solution for omni-source listening, accurate customer and text analytics, and real-time, guided action. The result: a better customer experience. For more information, visit www.clarabridge.com.
Guru is a knowledge management solution that intelligently suggests the knowledge you need to answer your customer's questions in every channel you support
Smooch is a Montreal and San Francisco based software company and omnichannel conversation platform. Since 2015, Smooch has enabled leading software companies like Oracle, Zendesk, Genesys, LiveChat, Lithium and Sparkcentral to deliver persistent, omnichannel conversations between customers and brands over any messaging channel. These channels include web and in-app messengers, social chat apps, SMS, RCS, email and voice assistants. Whether for simple text, rich and interactive messages, or automated experiences and bot interactions, Smooch’s APIs and SDKs enable software makers to bring the power of modern messaging to their enterprise products. All while keeping the end user and the quality of their experience at the center of the platform.
SYKES is a leading provider of customer engagement services to Global 2000 companies. Headquartered in Tampa, Florida, SYKES’ sophisticated solutions satisfy the needs of major companies around the world, primarily in the retail, communications, financial services, technology and healthcare industries. SYKES’ differentiated end-to-end service platform effectively engages consumers at every touch point in their customer lifecycle, starting from digital marketing and acquisition to customer support, technical support, up-sell/cross-sell, retention, and brand advocacy. We provide services through multiple communication channels, encompassing phone, e-mail, web, chat, social media, messaging, and digital self-service.
Netomi is the first AI platform for customer service that allows businesses to activate, manage, and train AI to automate tickets, enhance agent productivity and provide a world-class customer experience. It's a channel-agnostic platform that multiples a company's workforce by giving valuable time back to support agents, and delights their customers with faster resolutions.
Backed by Index Ventures and Y Combinator, Netomi has offices in Silicon Valley, New York and India. Learn more at www.msg.ai. http://netomi.com.
Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) and employee engagement suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.
As the business-to-business unit of Hallmark Cards, Inc., Hallmark Business Connections leverages more than 100 years of Hallmark heritage, creativity and innovation in the business arena to provide meaningful, memorable and measurable solutions that strengthen business relationships. Hallmark Business Connections’ Customer Care solution empowers employees to personalize and send Hallmark cards to customers in seconds using an online user interface. Customer Care helps companies and brands meet and exceed customer experience and employee engagement goals. Hallmark Business Connections is headquartered in Kansas City, Mo. with an additional location in Duluth, Minn. For more information, visit HallmarkBusinessConnections.com.
Lessonly is powerfully simple training software that helps teams learn, practice, and do better work. We are used by 2 million learners at more than 550 leading companies including Trunk Club, Ibotta, U.S. Cellular, and Zendesk to share knowledge, develop skills, and reinforce best practices. The result is faster onboarding, higher NPS scores, more closed deals, and a superior customer experience.
Complete speaker line-up • Program for all tracks & sessions • Audience breakdown