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June 3 - 4, 2019|San Diego, US

2019's Globally Renowned Speakers from America’s Biggest Brands

Lance Gruner

Lance Gruner

Executive Vice President, Global Customer Care, Mastercard

Michael Lawder

Michael Lawder

Senior Vice President Customer Care, Samsung

Mai Le

Mai Le

Lead Engineer, Customer Service, Uber

Stan Friedlander

Stan Friedlander

Former Director/GM, Amazon

Robyn Gilson

Robyn Gilson

SVP. Customer Experience Office, U.S. Bank

Samuel Lee

Samuel Lee

SVP, Head of Growth, WeWork

Andy Lisk

Andy Lisk

Sr Director, Global Customer Experience, Ebay

Heidi Rote

Heidi Rote

Sales Center Director for North America, Jenny Craig

Robert Noon

Robert Noon

Head of Treasury Management Client Services, Wells Fargo

Josh Ramsey

Josh Ramsey

Senior Director, Customer Care, Customer Insights & Anecdotes, Hilton

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Full speaker list • Full conference agenda • Audience breakdown

Chip Liebenow

Chip Liebenow

Customer Care Director, Home Depot

Brad Maglinger

Brad Maglinger

Vice President, Digital Research & Design, Marriott

Pete Paul-Graf

Pete Paul-Graf

Vice President IT Services Service Desk / Site Manager Americas, DHL

Kriti Kapoor

Kriti Kapoor

Worldwide Social Customer Care Leader, Microsoft

Nigel Henry

Nigel Henry

Director, Customer Experience & Compliance, PizzaHut

David Bohl

David Bohl

Director Global Services Delivery Social Media Support, Dell

Weslee Berke

Weslee Berke

Vice President, Customer Service, Boxed

Rob Lawson

Rob Lawson

Customer Experience Partnerships, Google

Bruce Nelson

Bruce Nelson

Director, Support Services, Ricoh

Fiona Blakesley

Fiona Blakesley

Directer, Customer Care, Intuit

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Full speaker list • Full conference agenda • Audience breakdown

Joe Whitchurch

Joe Whitchurch

Head of CreditWise, CAPITAL ONE

Lindsey Duncan

Lindsey Duncan

Social Business Specialist Leader, Southwest

Cippy Seidler

Cippy Seidler

Consumer Care Centre Director, Banner Health

Jim Reynolds

Jim Reynolds

Vice President, Customer Experience, U.S. Bank

Andrea Silas

Andrea Silas

Vice President, Technical Support, DreamHost

Micheal Roy

Micheal Roy

Head of Social Care, Alaska

Reginald Chatman

Reginald Chatman

Senior Customer Experience Director, Bloom Energy

Zeya Ottomone

Zeya Ottomone

Head of Global Contact Centers and CRM, ABB

Elizabeth Solomon

Elizabeth Solomon

Manager, Social Media Care, AMC Theatres

Joshua March

Joshua March

CEO & Co-Founder, Conversocial

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Full speaker list • Full conference agenda • Audience breakdown

Jacob Bailon

Jacob Bailon

Customer Solutions Manager, DATAMARK

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After serving as a supervisor for back-office processing operations at DATAMARK, Jacob joined the Business Engineering team in 2013. He is responsible for the on-going efforts to improve and optimize internal business processes, as well as those of our clients and prospective clients. He is also in charge of reviewing, analyzing, and making suggestions for the improvement of end-to-end operational workflows and participates in business planning, needs analysis, and business risk assessments. Jacob leads process redesign/re-engineering engagements and consults with our partners on how to best support their area through the effective use of process improvement methodology.

Nina Brown

Nina Brown

Vice President of Client Solutions, DATAMARK

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A 18-year veteran of DATAMARK, Nina leads DATAMARK’s growth and expansion in the business process servicing (BPO) and contact center services markets. Brown, who has served for many years as DATAMARK’s technical sales specialist in support of the company’s business development activities, is responsible for the company’s Sales and Marketing departments. Nina is also responsible for oversight of the Business Engineering and Software Development and Validation departments. With her extensive experience with technology and process improvement, Nina is uniquely poised to identify opportunities for business optimization and business growth, thus continuously working to strengthen and expand the DATAMARK client base.

Mari Smith

Mari Smith Moderator

CEO, Mari Smith International, Inc.

Jim Rembach

Jim Rembach Moderator

Call Center Coach

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Complete speaker line-up • Program for all tracks & sessions • Audience breakdown