After serving as a supervisor for back-office processing operations at DATAMARK, Jacob joined the Business Engineering team in 2013. He is responsible for the on-going efforts to improve and optimize internal business processes, as well as those of our clients and prospective clients. He is also in charge of reviewing, analyzing, and making suggestions for the improvement of end-to-end operational workflows and participates in business planning, needs analysis, and business risk assessments. Jacob leads process redesign/re-engineering engagements and consults with our partners on how to best support their area through the effective use of process improvement methodology.