Lance Gruner
Executive Vice President, Global Customer Care, Mastercard
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Michael Lawder
Senior Vice President of Customer Care, Samsung Electronics America
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Chris Turner
Vice President of Operations, Social Media Care, Wells Fargo
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Kevin Wineberg
Director of Global Customer Support, Western Digital
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Sarah Brownback Wortman
Senior Vice President, Global Social Listening and Customer Engagement , Citi
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Gregg Fernandes
Vice President of Customer Care and Logistics, The Washington Post
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Chip Liebenow
Customer Care Director, Home Depot
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Josh Ramsey
Corporate Director, Customer Care: Executive Escalations, Diamond Desk, Social Media, Non Voice, Hilton
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Katherine Chan
Customer Experience and Global Service Manager, Airbnb
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Michelle Mattson
Director of Social Media, T-Mobile
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Matt Chin
VP, Experience Implementation & Social Response, AARP
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Stacy Vick
Social Strategy, Global Center of Expertise, General Motors
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Michael Roy
Head of Social Customer Care, Alaska Airlines
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Amartya Bannerjee
Director, Support & Services, Customer Success, McAfee
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Mark Obee
Head of Social & Community Engagement, Intuit
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Mari Smith
Facebook Marketing Expert | Social Media Influencer | Speaker | Author,
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Tisa Sinclair
Director of Social Response, AARP
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Ima Somers
Customer Service Director, 2K
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Josh March
CEO & Founder, Conversocial
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Frankie Saucier
Founder, Socially Supportive Podcast
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Evan Weiner
Senior Manager, Social Media, Media Temple
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Conner Burt
Chief Operating Officer, Lessonly
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Sarah Grace McCandless
Senior Director, Global Digital CX Strategy, Sykes
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Rick Nucci
Chief Executive Officer, Guru
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Katie Duzan
Senior Director, Product Marketing, Lithium
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Florence Evina-Ze
Director of Customer Care, Ipsy
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Allyson Boudousquie
VP Product Strategy & Markets, Convergys Corporation
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Tim Guleri
Board of Directors, Agent IQ
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Nicole van Zanten
Vice President of Marketing, ICUC
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Mandeep Kwatra
Vice President, CX Strategy & Solutions Leader, HGS
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Eric Ellison
Senior Manager, Social Media Care, T-Mobile
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Nodas Papadimitriou
Google Fiber, Project Management, Google
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Mike Lee
Director of Product Management, Proofpoint
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Mark Bloom
Director of Product Marketing, Zendesk
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Justin Mulhearn
Senior Director, Solution Consulting North America, LivePerson
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Hilary Hahn
Vice President, Customer Experience Innovatio, Sykes
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Maria Rivas
Social Customer Service Manager, Volaris
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Ido Bornstein-HaCohen
Chief Operating Officer, Conversocial
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Warren Levitan
President & Chief Executive Officer, Smooch Technologies
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Edmund Ovington
VP Global Partnerships, Unbabel
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Richard Kalnins
VP Strategic Accounts, Unbabel
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June 3 - 4, 2019|San Diego, US