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June 3 - 4, 2019|San Diego, US

2019's Globally Renowned Speakers from America’s Biggest Brands

Lance Gruner

Lance Gruner

Executive Vice President, Global Customer Care, Mastercard

Michael Lawder

Michael Lawder

Senior Vice President Customer Care, Samsung

Stan Friedlander

Stan Friedlander

Former Director/GM, Amazon

Samuel Lee

Samuel Lee

SVP, Head of Growth, WeWork

Andy Lisk

Andy Lisk

Sr Director, Global Customer Experience, Ebay

Ronny Haimé

Ronny Haimé

Vice President of Global Service Delivery, Groupon

Josh Ramsey

Josh Ramsey

Senior Director, Customer Care, Customer Insights & Anecdotes, Hilton

Chip Liebenow

Chip Liebenow

Customer Care Director, Home Depot

Kriti Kapoor

Kriti Kapoor

Worldwide Social Customer Care Leader, Microsoft

Nigel Henry

Nigel Henry

Director, Customer Experience & Compliance, PizzaHut

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Full speaker list • Full conference agenda • Audience breakdown
David Bohl

David Bohl

Director Global Services Delivery Social Media Support, Dell

Weslee Berke

Weslee Berke

Vice President, Customer Service, Boxed

Rob Lawson

Rob Lawson

Customer Experience Partnerships, Google

Bruce Nelson

Bruce Nelson

Director, Support Services, Ricoh

Joe Whitchurch

Joe Whitchurch

Head of CreditWise, CAPITAL ONE

Lindsey Duncan

Lindsey Duncan

Social Business Specialist Leader, Southwest

Cippy Seidler

Cippy Seidler

Consumer Care Centre Director, Banner Health

Jim Reynolds

Jim Reynolds

Vice President, Customer Experience, U.S. Bank

Andrea Silas

Andrea Silas

Vice President, Technical Support, DreamHost

Micheal Roy

Micheal Roy

Head of Social Care, Alaska

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Full speaker list • Full conference agenda • Audience breakdown
Reginald Chatman

Reginald Chatman

Senior Customer Experience Director, Bloom Energy

Elizabeth Soloman

Elizabeth Soloman

Manager, Social Media Care, AMC Theatres

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Complete speaker line-up • Program for all tracks & sessions • Audience breakdown