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June 7 - 8, 2018|San Diego, US

Outstanding Customer Care and Social Support Leaders confirmed to speak

Lance Gruner

Lance Gruner

Executive Vice President, Global Customer Care, Mastercard

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Michael Lawder

Michael Lawder

Senior Vice President of Customer Care, Samsung Electronics America

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Chris Turner

Chris Turner

Vice President of Operations, Social Media Care, Wells Fargo

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Kevin Wineberg

Kevin Wineberg

Director of Global Customer Support, Western Digital

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Sarah Brownback Wortman

Sarah Brownback Wortman

Senior Vice President, Global Social Listening and Customer Engagement , Citi

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Gregg Fernandes

Gregg Fernandes

Vice President of Customer Care and Logistics, The Washington Post

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Chip Liebenow

Chip Liebenow

Customer Care Director, Home Depot

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Josh Ramsey

Josh Ramsey

Corporate Director, Customer Care: Executive Escalations, Diamond Desk, Social Media, Non Voice, Hilton

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Katherine Chan

Katherine Chan

Customer Experience and Global Service Manager, Airbnb

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Michelle Mattson

Michelle Mattson

Director of Social Media, T-Mobile

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Matt Chin

Matt Chin

VP, Experience Implementation & Social Response, AARP

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Stacy Vick

Stacy Vick

Social Strategy, Global Center of Expertise, General Motors

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Michael Roy

Michael Roy

Head of Social Customer Care, Alaska Airlines

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Amartya Bannerjee

Amartya Bannerjee

Director, Support & Services, Customer Success, McAfee

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Mark Obee

Mark Obee

Head of Social & Community Engagement, Intuit

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Mari Smith

Mari Smith

Facebook Marketing Expert | Social Media Influencer | Speaker | Author,

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Tisa Sinclair

Tisa Sinclair

Director of Social Response, AARP

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Ima Somers

Ima Somers

Customer Service Director, 2K

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Josh March

Josh March

CEO & Founder, Conversocial

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Frankie Saucier

Frankie Saucier

Founder, Socially Supportive Podcast

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Evan Weiner

Evan Weiner

Senior Manager, Social Media, Media Temple

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Conner Burt

Conner Burt

Chief Operating Officer, Lessonly

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Sarah Grace McCandless

Sarah Grace McCandless

Senior Director, Global Digital CX Strategy, Sykes

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Rick Nucci

Rick Nucci

Chief Executive Officer, Guru

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Katie Duzan

Katie Duzan

Senior Director, Product Marketing, Lithium

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Florence Evina-Ze

Florence Evina-Ze

Director of Customer Care, Ipsy

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Allyson Boudousquie

Allyson Boudousquie

VP Product Strategy & Markets, Convergys Corporation

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Slaven Bilac

Slaven Bilac

CTO, Agent IQ

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Tim Guleri

Tim Guleri

Board of Directors, Agent IQ

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Nicole van Zanten

Nicole van Zanten

Vice President of Marketing, ICUC

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Mandeep Kwatra

Mandeep Kwatra

Vice President, CX Strategy & Solutions Leader, HGS

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Eric Ellison

Eric Ellison

Senior Manager, Social Media Care, T-Mobile

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Yannick Germain

Yannick Germain

CEO, GermainAPM

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Nodas Papadimitriou

Nodas Papadimitriou

Google Fiber, Project Management, Google

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Mike Lee

Mike Lee

Director of Product Management, Proofpoint

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Mark Bloom

Mark Bloom

Director of Product Marketing, Zendesk

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Justin Mulhearn

Justin Mulhearn

Senior Director, Solution Consulting North America, LivePerson

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Hilary Hahn

Hilary Hahn

Vice President, Customer Experience Innovatio, Sykes

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Maria Rivas

Maria Rivas

Social Customer Service Manager, Volaris

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Ido Bornstein-HaCohen

Ido Bornstein-HaCohen

Chief Operating Officer, Conversocial

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Warren Levitan

Warren Levitan

President & Chief Executive Officer, Smooch Technologies

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Edmund Ovington

Edmund Ovington

VP Global Partnerships, Unbabel

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Richard Kalnins

Richard Kalnins

VP Strategic Accounts, Unbabel

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