After serving as a supervisor for back-office processing operations at DATAMARK, Jacob joined the Business Engineering team in 2013. He is responsible for the on-going efforts to improve and optimize internal business processes, as well as those of our clients and prospective clients. He is also in charge of reviewing, analyzing, and making suggestions for the improvement of end-to-end operational workflows and participates in business planning, needs analysis, and business risk assessments. Jacob leads process redesign/re-engineering engagements and consults with our partners on how to best support their area through the effective use of process improvement methodology.

A 18-year veteran of DATAMARK, Nina leads DATAMARK’s growth and expansion in the business process servicing (BPO) and contact center services markets. Brown, who has served for many years as DATAMARK’s technical sales specialist in support of the company’s business development activities, is responsible for the company’s Sales and Marketing departments. Nina is also responsible for oversight of the Business Engineering and Software Development and Validation departments. With her extensive experience with technology and process improvement, Nina is uniquely poised to identify opportunities for business optimization and business growth, thus continuously working to strengthen and expand the DATAMARK client base.

As Senior Director of Global Digital CX Strategy for SYKES, Sarah Grace McCandless leads on development and execution of global digital CX vision and strategy for SYKES’ clients and partners. This includes solutions architecture across digital touchpoints (social media, messaging, chat, forums, consumer review sites, self-serve, etc.) designed to complement each other (and voice).