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Join 250+ Customer Support, Experience & Care Leaders.

Don't miss this unrivalled networking opportunity.

The Customer Service Summit 2020 is the meeting place for customer service leadership teams from the world’s most recognisable and trusted brands. We will set the bar for the future of service as attendees commit to delivering an unforgettable experience.

Here is who attended last year:

Title Brands
Chief Customer Officer XIFIN
Head of Treasury Management Client Services Wells Fargo
Consultant - Social Media Strategy Verizon Wireless
Director of Customer Service & Shipping/Receiving Vector Laboratories, Inc
Vice President USAA
Social Strategy USAA
Associate Director of Consumer Experience UnitedHealthcare
VP Customer Service UnitedHealthcare
Events Manager Unbabel
Tech Lead Uber Inc
Engineering Leader Uber Inc
Tech Lead Uber Inc
Engineering Leader Uber Inc
Staff Engineer Uber Inc
Software Engineer Uber Inc
Engineering Manager Uber Inc
Engineering Manager Uber Inc
Vice President, Customer Experience U.S. Bank
Analyst Twitter
Analyst Twitter

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Research Analyst Twitter
Senior Program Manager Twitter
Vice President, Customer Experience Twitter
Shared Services Manager Turo
Social Media Strategist Transportation Security Administration
Head of CS Thredup
Director, Customer Care The Home Depot
CCO Telesur
Manager Customer Relations & Delivery Telesur
Branch Manager Telesur
Member Supervisory Board Telesur
CEO TCC, LLC
SVP of Sales TaskUs
Senior Director, Global Digital CX Strategy Sykes Enterprises Inc
Director of Dealer Performance: Customer Care Supportworks, Inc.
Director Product SugarCRM
Chief Executive Officer Sparkcentral
Vice President, Product Marketing Sparkcentral
Vice President, Product Marketing Sparkcentral
sales Sparkcentral

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Social Business Specialist Leader Southwest Airlines
Chief Executive Officer Smooch Technologies
Chief Business Development Officer Smooch Technologies
Director of Business Development Smooch Technologies
Vice President SKuid
VP of Strategic Accounts SKuid
VP Sales SKuid
Senior Vice President Customer Care Samsung
Program Manager/Services Programs Ricoh
Director/Services Programs Ricoh
Director ResMed
AVP Direct Retail Redstone Federal Credit Union
Director, Customer Experience & Compliance Pizza Hut
director, customer engagement PEMCO Mutual Insurance
Customer Service Supervisor PEMCO Mutual Insurance
Customer Service Supervisor PEMCO Mutual Insurance
PRESIDENT OUTSOURCING,S.A
Director of Sales Orkin
Head of Social Media Customer Support Okta
Sr. Director - Customer Support Okta

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Manager, Customer Support Okta
Customer Service Director NetCarrier
Member relations coordinator NCFDD
Vice President of Client Success National Debt Relief
Client Success Manager National Debt Relief
Client Success Support Manager National Debt Relief
Client Success Manager National Debt Relief
Director, Customer Care MSC Industrial Supply
VP, Customer Care MSC Industrial Supply
Sr. Manager, Workforce Optimization MSC Industrial Supply
Manager of Customer Services Monroe County Water Authority
Executive Vice President Global Customer Care Mastercard
VP User Experience Marriott
Manager ECS Customer Care Marlin
AVP Service LPL Financial
AVP Service LPL Financial
- Lessonly
Field Marketing Specialist Lessonly
Enterprise Sales Development Representative Lessonly
Uppermarket, Senior Account Executive Lessonly

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Director Customer Care Lely North America
Director Social Media Kaiser Permanente
National Sales Director Jenny Craig
Manager of Customer Care & Sound Design iZotope, Inc.
CUSTOMER SUCCESS MANAGER INVESTOR'S BUSINESS DAILY
CUSTOMER SUCCESS DIRECTOR INVESTOR'S BUSINESS DAILY
Director, Customer Care Intuit
Director, Product Marketing Interactions LLC
Sales Director Interactions LLC
Business Development Interactions LLC
Manager, Marketing Interactions
Director, Member Services In-Shape Health Clubs
TBC Information Network of Arkansas
TBC Information Network of Arkansas
Sr Director Tech Support AMS InfoBlox
Sr. Director Global Tech Support & Services InfoBlox
Customer solutions expert inFlow Inventory
Customer solutions expert inFlow Inventory
Customer solutions expert inFlow Inventory
Customer solutions expert inFlow Inventory

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Customer support manager inFlow Inventory
Customer solutions expert inFlow Inventory
Senior Manager, Customer Support Operations Hootsuite
Sr. Manager Customer Care Home Depot
Sr. Manager Customer Care Home Depot
Customer Care Home Depot
Chief People Officer Hero Practice Services
Director of Customer Services Henny Penny
Founder & Strategy Helpshift Inc
Account Executive Helpshift Inc
Vice President of Business Development and Alliances Helpshift Inc
Campaign Manager Helpshift Inc
Enterprise Business Development Representative Helpshift Inc
Priya Haji Fellow Helpshift
Chief Operating Officer Help Lightning
Marketing Specialist Hallmark Business Connections
Client Strategy Director Hallmark Business Connections
Senior Account Executive Hallmark Business Connections
Events Marketing Manager Guru (getguru.com)
Manager of Customer Service & Technical Support Greater Giving

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Partnerships Google
Manager of Customer Service FPL Energy Services
Head of Operations Forethought.ai
Chief Operating Officer First Orion
Chief Marketing Officer First Orion
Corporate Marketing Manager First Orion
Executive Vice President of Global Sales First Orion
Senior Vice President of Marketing & Business Development First Orion
Vice President of Carrier Business Development First Orion
Director, Market Operations LATAM Expedia
Chief Customer Officer ESAPIENS TECNOLOGIA S/A
Customer Support Center Manager Enseo Inc.
Sr Director, Global Customer Experience eBay
Contact Channel Strategy Analyst Duke Energy Renewables
VP of Technical Support DreamHost
VP, Customer Service & Experience Design Dow Jones & Co.
Executive Business Manager Dow Jones & Co.
CIO, VP Global Service Desk, Customer Care & Site Manager Americas Deutsche Post DHL
Director, Global Services Delivery Social Media Support - Dell EMC DellEMC
Customer Concierge Delighted

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Vice President of Client Services Datamark
Event Coordinator datamark
Business Development Manager Datamark
Client Solutions Manager Datamark
Client Solutions Manager Datamark
Chief Executive Officer CXPA
Supervisor Customer Engagement & Support
Vice President & Head of Support Services CSS Corp
Marketing Manager - Events & Demand Gen CSS Corp
Vice President CSS Corp
Director CSS Corp
Supervisor, Client Operations Cox Automotive
Marketing Director Conversocial
Marketing Director Conversocial
Senior Manager, T1/T2 Operations Constant Contact
Community Manager Constant Contact
Sr. Sales Manager Concentrix
Director, Customer Success & Managed Support Clemson University
Executive Customer Success Manager & Statewide Support Clemson University
Events Coordinator Clarabridge

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CEO CCNG
Head of Customer Experience Capital One
Event & Marketing Specialist Calabrio
Manager of Sales Engineers Calabrio
Director of Strategic Accounts Calabrio
Event & Marketing Specialist Calabrio
Lead Product Evangelist, Bold360ai Bold360 by LogMeIn
Senior Enterprise Account Manager - CES Bold360 by LogMeIn
Senior Product Marketing Manager Bold360
Sr Manager BMIC
CEO BlueLeap LLC
Sr Customer Support Analyst Billtrust
Director of Customer Experience and Support BiggerPockets
Member Bell & Associates Consulting
CEO Bell & Associates
Agency Mgr Bell & Associates
VP Customer Success Bandwidth.com
VP, Customer Operations Bandwidth
Sr. Director, Global Support Auth0
Sr Director, Professional Services Auth0

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VP Human Resources/Marketing Aurum Ceramic Dental Laboratory LP
Customer Service Manager Aurum Ceramic Dental Laboratory LP
Social Media Care Team Lead Atlassian
Senior Social Media Care Specialist Atlassian
Digital, Social, Content, Design Apple
Customer Service Product Owner Amway Corporation
Sr. IT Systems Analyst Amway
Manager - Digital Services Amway
Head of Marketing AmplifAI
Manager, Social Media Care AMC Theatres
Senior Program Manager Amazon
Payments Program Manager Amazon
Sr Manager, Payments Business Operations Amazon
Head of Social Customer Care Alaska Airlines
Uniform Marketing Manager Alaska Air
Manager, Support Delivery Team Akamai Technologies
Customer Happiness Director AfterShokz
Head of Global Contact Centers and CRM ABB
VP, Member Contact Center AARP
social response director AARP
Client Advisor AARP
Analyst AARP
Offers Advisor AARP
Chief Customer Officer 5CA Inc.

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SENIORITY GRAPH
BRANDS GRAPH

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Lithium

“I’ve participated in the Useful Social Media events for two years running and found them to be well run, insightful and very valuable..” Dave Evans, VP, Social Strategy, Lithium Technologies

Molson Coors

“Very engaging, lots of ideas, and a great opportunity to connect with experts and thought leaders” Dan Lewis, Chief Communications Officer, Molson Coors

Intuit

“A great group of people and a terrific event. Looking forward to the next one.” Richard Margetic, Director of Social Media, Intuit

Goddard Systems

“The Corporate Social Media Summit is the best social media conference. Great speakers, great content, great brands!” Ashley Betzendahl, Social Media Coordinator, Goddard Systems

Yum! Brands

“The summit is highly worthwhile and an excellent way to gain actionable insight” Amy Sherwood, Vice-President, Public Relations, Yum! Brands

Onyx Pharmaceuticals

“The conference was chock full of valuable insights and was entertaining to boot. Even though there were many speakers, everyone was rapt right until the end” Gregory Birgfeld, Associate Director, Onyx Pharmaceuticals

General Motors (GM)

“Willingness of the various organizations to share their social media wins and challenges was very enlightening” Steve Walczak, Social Media Manager, GM

American Airlines

“Love it, Always” Stephanie Scott, Social Media Specialist, American Airlines

Aaron Jackson

Aaron Jackson

Lead Project Director
Incite Group

US: 1 800 814 3459 ex.7244

UK: +44 (0) 207 375 7244

Email: aaron@incite-group.com

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Complete speaker line-up • Program for all tracks & sessions • Audience breakdown