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June 3 - 4, 2019|San Diego, US

Unrivaled Networking with Customer Service and Social Customer Support Leaders from Major Global Brands

Below are the details of last year’s attendees at the Customer Service Summit West. As you can see, we attract and unite hundreds of in-house customer service leaders with our exclusive customer support focused agenda.

SENIORITY GRAPH
BRANDS GRAPH

Take a look at just some of the attendees you can find at last year's summit

Sample Job Titles
Chief Customer Officer
Chief Executive Officer & Founder
Corporate Director, Customer Care: Executive Escalations, Diamond Desk, Social Media, Non Voice
Customer Analyst
Customer Care Director
Customer Service Manager
Customer Service Strategy & Operations
Customer Service Strategy PMO
Customer Service, Social Media
Customer Services Representative
Customer Success Manager
Director Contact Center
Director Global Customer care
Director of Consumer Experience
Director, Client Management
Director, Customer Service
Director, Global Product Management, Digital Services
Director, Social Media
Executive Director, Global IT Service Desks/End User
Executive Vice President Global Customer Care
Field Marketing Manager
Global Service Manager
Group Head of Social & Community Engagement
Head of Community & Social Media Operations
Head of Global Social Media Customer Care
Head of Social Customer Care
Manager
Manager Customer Care
Manager, Member Communications
Policy Services Director
Product Marketing
Senior Field Marketing Manager
Senior Manager Customer Service
Senior Manager, Customer Care
Senior Manager, Social Media and Community
Senior Marketing Manager
Senior Vice President Social Care Capabilities
Social Media Response Advisor
Social Media Specialist
Social Response Analyst
Social Response Director
Sr. Manager
Sr. Manager, Customer Care
Sr. Site Director, Operations
SVP, Global Social Listening And Engagement
Team Leader Social Media
Vice President of Client Services
VP Customer Care and Logistics
VP, Experience Implementation & Social Response
VP, Prepaid Customer Care
Sample Companies
2K
AARP
Airbnb
Alaska Airlines
American Hotel Register
BBVA Compass
Brighton Collectibles
Citi
Comcast
Conversocial
Delta Airlines
DHL International
Discount Tire
eBay
eSapiens Tecnologia S.A.
Estee Lauder
Expedia
Facebook
Gartner
General Motors
Google
Google Fiber
Guru
Guru
Hilton
Home Depot
In-depth Consulting Limited
Intuit
Ipsy
Lessonly
Lithium
MarcomCentral
Mastercard
McAfee
Media Temple
Microsoft
Preferred Employers Insurance
PVH Corp
Pythian
Rogers Communications
Samsung
STIHL Incorporated
Sykes Enterprises
Symantec
T-Mobile
Taconic Biosciences
The Home Depot
The Washington Post
Urban Barn
Verizon Wireless
VISA
Wells Fargo
Western Digital
Zendesk Inc

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Who attended the Customer Service Summit in 2017?

Title Company
Client Advisor AARP
CTO Agent IQ
Founder and CEO Agent IQ
Sr. Account Executive Agent IQ
Account Manager Agent IQ
Social Media CX Lead Airbnb
Global Head Social Care Airbnb
Head of Social Customer Care Alaska Airlines
Associate Director, Customer Service Align technology
Associate Director, Customer Service Allergan
Sr. Director, Global Customer Care Anaplan
CEO Answer IQ
VP of Sales Answer IQ
Social Media Support Specialist Atlassian
Social Media Support Specialist Atlassian
Marketing Specialist Bath Fitter
Marketing Director Bath Fitter
CEO U.S. beBee, Inc
Manager, Client Support Billtrust, Inc.
Sr. CS Specialist Billtrust, Inc.
Manager, Customer Connections Birchbox
Head of Mobile & Enterprise Product Bitly
Director, PR & Communications Bitly
Sr. Account Executive Bitly
Sr. Account Executive Bitly
Social Care Specialist Blinds
Social Support Channel Manager Blizzard Entertainment
Sr. Organizational Effectiveness Manager (CS) Blizzard Entertainment
Head, NA Client Services BMO Financial Group
Candidate Experience Specialist Board of Certification for Emergency Nursing
Director of Account Management and Customer Service Bond
Account Executive Bond
Head of Marketing Bond
Hardware Engineer Bond
Growth Lead Bond
President, Co-Managing Partner Brain+Trust Partners
VP Innovation Scouting BT
Underwriting Operations Manager Builders Mutual
Consumer Relations Coordinator Bush's Beans
Consumer Relations Coordinator Bush's Beans
Sr. Director, Customer Care Celgene
Sr. Manager Charter
Global Brand Experience and Brand Language Program Lead Cisco Systems
VP, Military Officer Leadership Program, Operations Support Senior Manager Citi
VP Social Care Engagement Citi
SVP, Global Social Listening And Engagement Citi
Customer Service Manager Clarus Commerce
SVP Strategic Partnerships Clearlink
Executive Director Comcast
Social Quality Manager Comcast
Quality Analyst Comcast
Social Media and Content Engagement Manager Constant Contact
Chief Executive Officer & Founder Conversocial
Director Conversocial
Regional Marketing Coordinator Conversocial
Senior Marketing Manager Conversocial
Manager, Strategic Alliances Conversocial
Enterprise Account Executive Conversocial
Enterprise Account Executive Conversocial
Chief Operating Officer Conversocial
Manager, Social Media Customer Care Cox Communications
Social Care Credit Karma
Director Customer Experience CRMXchange
Director CX Social
Product Manager Delta Air Lines
Manager of Partnership Activation Denver Broncos
Manager Product Development Customer Service Deutsche Lufthansa AG.
Manager - Service Effectiveness DEWA
Manager, Customer Service Digi-Key Electronics
Director, Customer Service Digi-Key Electronics
Business Development Digital Genius
Director of Marketing DigitalGenius
Director of Operations, Customer Service Direct Supply
Senior Manager, Sales Operations Direct Supply
Managing Director Disability Solutions
Branch Manager-Customer Happiness Center Dubai Electricity & Water Authority
Manager - Service Effectiveness Dubai Electricity & Water Authority
Manager Service Feedback Dubai Electricity & Water Authority
VP- Central Relationship Service Manager East West Bank
Director Customer Care EDC
Vice President ePerformax
Director of Business Development ePerformax
Chief Executive Officer Epicenter Technology
Executive Director, Global IT Service Desks/End User Estee Lauder
Director, New Channels & Products Expedia
Developer Operations Review & Support Specialist Facebook
Product Growth Manager Facebook
Product Growth Lead Facebook
Payments Program Management Team Lead Facebook Inc
Payment Operations Specialist, Workforce Management Facebook Inc
GSE Infrastructure Engineer Facebook Inc
Payment Operations Analyst, Payments Experience Facebook Inc
Payment Operations Analyst, Payments Experience Facebook Inc
Payments Experience Lead Facebook Inc
Operations Lead, Workplace Facebook Inc
Payment Operations Analyst, Payments Experience Facebook Inc
Workforce Management Manager, Risk and Payments Facebook Inc
Developer Operations Manager Facebook Inc
Payment Operations Analyst Facebook Inc
Developer Policy Operations, Specialist Facebook Inc
Global Support Engineering Manager Facebook Inc
Developer Policy Operations Manager Facebook Inc
Payment Operations Analyst, Payments Experience Facebook Inc
Payment Operations Analyst, Payments Experience Facebook Inc
Operations Specialist, Workplace Facebook Inc
Payment Operations Manager Facebook Inc
Customer Care Service Manager FCMB BANK PLC
Head of Channel Support Folksam
Customer Service Associate Fossil Group
Customer Service Associate Fossil Group
Customer Service Associate Fossil Group
Customer Service Associate Fossil Group
Customer Service Associate Fossil Group
Customer Service Associate Fossil Group
Customer Service Associate Fossil Group
Customer Service Associate Fossil Group
Customer Service Associate Fossil Group
Customer Service Associate Fossil Group
Customer Service Associate Fossil Group
Customer Service Associate Fossil Group
Customer Service Associate Fossil Group
Customer Support Manager Frazer Computing, Inc.
Research Director Gartner
CEO Gistec
Community & Social Care Lead Google
Support Tools Manager Google
Head of Community & Social Media Operations, Made by Google Google
Customer Support Manager Grammarly
Manager Green Chef
Head of Customer Operations Grindr
VP of Customer Success Guru
VP Sales Guru
Product Marketing Guru
Senior Manager of Customer Service Hagerty
VP of Customer Service Hagerty
Senior Manager of Customer Service Hagerty
Manager, Product Management and Consumer Engagement & Support HBO
VP, Digital Products Operations HBO
Director of Content Help Scout
Director, Customer Service Henry Schein
Sr. Manager Technical Support iCIMS
Strategic Partnership Director IMImobile
Business Development Manager Inbenta
RVP Strategic Accounts Inbenta
Marketing Manager Inbenta
Senior Training & Development Specialist Indeed
Client Services Manager Indeed
VP of Client Success Intellum
Director, Customer Care Intuit
Digital Care Intuit Canada
Executive - Enterprise Contact Centre Jamaica National Building Society
Director Social Media Kaiser Permenente
Team Manager Social Media Kaiser Permenente
Head of Knowledge Management Kaspersky Lab
Managing Director KCenter USU AG
Team Leader Sales KCenter USU AG
Sales Manager KCenter USU AG
Product Manager Kromtech Alliance Corp
Country Manager - USA La Maison du Chocolat
Corporate Gifting Manager La Maison du Chocolat
Customer Service Manager Lady M
Head of Customer Care LetGo
Director of Community Management and Customer Insights Liberty Mutual Insurance
Sr. Specialist Community Management and Customer Insights Liberty Mutual Insurance
Vice President - Social Strategy Lithium
Business Development Lithium
Field Marketing Manager Lithium Technologies
CEO & Founder LivingBluPrints
Head of Business Development LTD Management
Manager, Digital Engagement Lululemon
Manager, Technical Support Macro Helix
Manager Macro Helix
Vice President, Loyalty & Customer Experience Marcus by Goldman Sachs
Vice President Marlabs
Founder & Sales Director Maurizio Mesenzani
Global Head of Social Media McDonald's
VP Customer Support and Audit McKesson Pharmaceutical
AVP, Global Operations MetLife
Consultant, Global Operations MetLife
Principal Program Manager, Office Microsoft
Partner Software Engineering Manager Microsoft
Corporate Vice President, Customer Service & Support Microsoft
Director of Communications Microsoft
Head of Visitor Experience Minneapolis Institute of Art
CEO MorningBrooke Digital
Senior Account Manager MSL GROUP
President and Chapter Founder National Customer Service Association (NCSA) Chicagoland
Supervisor, Social Media NJM Insurance Group
Senior Director Engagement Strategy Ogilvy One
Customer Care & Moderation Manager - OLX Latam OLX
Chairman of the Board PACE Association
Customer Service & Parts Manager Paradigm Health & Wellness
Director, Customer Support PayByPhone
Lead Community Manager Pixel Federation
Vice President Customer Experience Plated
Policy Services Director Preferred Employers Insurance
Director of Sales, Proofpoint Digital Risk & Compliance Proofpoint
Enterprise Account Executive, Proofpoint Digital Risk & Compliance Proofpoint
Enterprise Account Executive, Proofpoint Digital Risk & Compliance Proofpoint
Executive Quality Assurance & Training Connection
Director of Customer Service ReadyTech
Republic Wireless Republic Wireless
AVP RFCU
Business Development RightSkill
Senior Manager, Social Media and Community Rogers
Senior Manager, Social Media and Community Rogers Communications
Enterprise Account Executive Salesforce
Director, Digital Care Samsung
Social Customer Experience Lead Samsung
SVP Global Customer Care Samsung
Director of Customer Care Marketing Samsung
Vice President of Customer Care Samsung
Director, Public Relations Samsung
Solutions Consultant Sanyo Extended System Services Limited
Social Media Manager SAP
Coordinator ServiceNow
Social Media Relationships Manager ServiceNow
Director of Knowledge Management Shopify
Managing Director Sierra Ventures
VP of Marketing Smart Assist
Marketing Director SmartAction
Director SmartAction
VP, Customer Experience & Innovation SmartAction
Head of Client Success SOLABS
Social Lead Spotify
Director, Product Marketing Spredfast
Manager Product Development Passenger Service SWISS International Airlines
Executive Director SWPP
Director, Global Product Management, Digital Services SYKES
Area Operations Manager SYKES
Sr. Site Director, Operations Sykes Enterprises
VP, Norton Support and Services Symantec
Head of Global Social Media Customer Care Symantec
Customer Service Manager Teachstone
Writer Tech Crunch
VP Product Tenfold
Chief Strategy Officer Tenfold
CEO & Founder The Go Lab
Co-Founder, Chief Strategy Officer The Go Lab
Team Leader, Social Media, First Choice, Issue Response The Hertz Corporation
Director, Customer Recovery The Hertz Corporation
Vice President Customer Success The Hertz Corporation
Manager, Social Communications and Digital Channel Strategy – Scientific The JAMA Network
US Marketing Director The Writer, Inc
Trainer and Writer The Writer, Inc
Social Media Strategist Transportation Security Administration
Solution Consultant Trend Micro
Business Development Tupl
Customer Experience Senior Turkcell
Data Partnerships Twitter
Customer Service Representative U-Connect/Heritage Bank Limited
Customer Service Representative U-Connect/Heritage Bank Limited
Senior Manager, Customer Relations Unique Vacations, Inc.
CFO Vcare corporation
VP & GM, Social Communities Verint ltd
Senior Account Executive Verint ltd
Director of Product Strategy Verint ltd
Sr. Solutions Advisor Verint ltd
Senior Manager Verizon Communications
Director, GCAS Business Development VISA
Director, GCCS Command Center and Workforce Management VISA
Contributing Editor VisibilityPR
Director Digital Volaris
Content Manager/Social Customer Care Volaris
Sr. Director of Customer Service Warner Music Group
Advertising Production Manager Wawa, Inc.
AVP, Home Lending Social Care Servicing Wells Fargo
Recruitment Coordinator Writer
Creative Consultant and Trainer Writer
Head of Customer Support Xapo
Account Services Manager XO Group, Inc.
VP of Customer Care Younique
Director of Presenter Success Younique
Senior Manager, Social Support Younique
Partner Operations Manager YouTube
Social Ops Manager YouTube
Product Marketing Associate Zoho Corporation
Senior Product Marketing Manager Zoho Corporation
Lead - Tech Support Zoho Corporation

Register Now

Discount ends THIS FRIDAY! Save $350 with our Launch discount.

Lithium

“I’ve participated in the Useful Social Media events for two years running and found them to be well run, insightful and very valuable..” Dave Evans, VP, Social Strategy, Lithium Technologies

Molson Coors

“Very engaging, lots of ideas, and a great opportunity to connect with experts and thought leaders” Dan Lewis, Chief Communications Officer, Molson Coors

Intuit

“A great group of people and a terrific event. Looking forward to the next one.” Richard Margetic, Director of Social Media, Intuit

Goddard Systems

“The Corporate Social Media Summit is the best social media conference. Great speakers, great content, great brands!” Ashley Betzendahl, Social Media Coordinator, Goddard Systems

Yum! Brands

“The summit is highly worthwhile and an excellent way to gain actionable insight” Amy Sherwood, Vice-President, Public Relations, Yum! Brands

Onyx Pharmaceuticals

“The conference was chock full of valuable insights and was entertaining to boot. Even though there were many speakers, everyone was rapt right until the end” Gregory Birgfeld, Associate Director, Onyx Pharmaceuticals

General Motors (GM)

“Willingness of the various organizations to share their social media wins and challenges was very enlightening” Steve Walczak, Social Media Manager, GM

American Airlines

“Love it, Always” Stephanie Scott, Social Media Specialist, American Airlines

Jasmine Kees

Jasmine Kees

Global Project Director
Incite Group

UK: 44 (0) 207 375 7532

Email: jasmine@incite-group.com

Pre-order the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown