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June 3 - 4, 2019|San Diego, US

Join 250+ Customer Support, Experience & Care Leaders.

Don't miss this unrivalled networking opportunity.

Attendee snapshot: Over 130 leaders have already confirmed.

Title Brands
Vice Predident, Member Contact Center AARP
Uniform Marketing Manager Alaska Air
Senior Manager, Payments Business Operations Amazon
Digital, Social, Content, Design Apple
Director, Global Services Delivery Social Media Support DellEMC
Chief Information Officer, Vice President, Global Service Desk, Customer Care & Site Manager Americas Deutsche Post DHL
Vice President, Technical Support DreamHost
Sr Director, Global Customer Experience eBay
Senior Director, Customer Care & Customer Insights Hilton
Vice President, User Experience Marriott
Executive Vice President Global Customer Care Mastercard
Worldwide Social Customer Care Leader Microsoft
Vice President of Client Success National Debt Relief
Director, Customer Experience & Compliance Pizza Hut
Director Customer Care Operations Starbucks
Vice President, Consumer Experience Twitter
Senior Vice President, Customer Experience Office U.S. Bank
Director, Customer Obsession Uber
Vice President, Customer Service UnitedHealthcare
Vice President, Chat & Social USAA
Senior Manager, Social Strategy Verizon Wireless
Who else could you meet? Register now!
Senior Vice President and Head of Growth WeWork
Senior Director, Vendor & Workforce Management WW
Head of Social Customer Care Alaska Airlines
Senior Customer Experience Director Bloom Energy
Vice President of Global Service Delivery Groupon
Director, Customer Care Home Depot
Director, Customer Care Intuit
Customer Success Director Investor's Business Daily
National Sales Director Jenny Craig
Director Social Media Kaiser Permanente
Director Customer Care Lely North America
Experiential Marketing Manager Lessonly
Client Success Manager National Debt Relief
Client Success Support Manager National Debt Relief
Director, Support Services Ricoh
Head of Treasury Management Client Services Wells Fargo
Social Strategy USAA
Senior Vice President Customer Care Samsung
Head of Global Product Marcomms Facebook Messenger
Vice President, Product Marketing Sparkcentral
Senior Program Manager Amazon
Head of Global Contact Centers and CRM ABB
Who else could you meet? Register now!
Manager, Support Delivery Team Akamai Technologies
Payments Program Manager Amazon
Manager, Social Media Care AMC Theatres
Senior IT Systems Analyst Amway
Social Media Care Team Lead Atlassian
Vice President, Customer Operations
Director, Consumer Care Center Bannerhealth
Director, Customer Experience and Support BiggerPockets
Senior Product Marketing Manager Bold360
Vice President Customer Service Boxed
Head of CreditWise Capital One
Events Coordinator Clarabridge
Community Manager Constant Contact
Marketing Director Conversocial
Contact Channel Strategy Analyst Duke Energy
Chief Customer Officer Esapiens Tecnologia S/A
Customer Service Partnerships Google
Marketing and Events Helpshift
Director of Customer Service Henny Penny
Senior Manager Customer Care Home Depot
Senior Manager Customer Care Home Depot
Senior Manager Customer Care Home Depot
President Outsourcing SA
Who else could you meet? Register now!
Director ResMed
Chief Business Development Officer Smooch Technologies
Social Business Specialist Leader Southwest Airlines
Head of Social Media Strategy TSA
Director of Customer Service & Shipping/Receiving Vector Laboratories, Inc
Senior Manager, Vendor Partner Operations WW
Assistant Vice President, Service LPL Financial
Assistant Vice President, Service LPL Financial
Social Response Director AARP
Customer Happiness Director AfterShokz
Former Director/General Manager Amazon
Manager, Digital Product Delivery Amway
Customer Service Product Owner Amway Corporation
Senior Social Media Care Specialist Atlassian
Customer Service Manager Aurum Ceramic Dental Laboratory LP
Vice President, Human Resources/Marketing Aurum Ceramic Dental Laboratory LP
Vice President, Customer Success
Agency Manager Bell & Associates
Chief Executive Officer Bell & Associates
Member Bell & Associates Consulting
Chief Executive Officer BlueLeap LLC
Who else could you meet? Register now!
Senior Manager BMIC
Senior Events Specialist Calabrio
Senior Manager, T1/T2 Operations Constant Contact
Marketing Manager - Events & Demand Gen CSS Corp
Event Coordinator datamark
Corporate Marketing Manager First Orion
Head of Operations
Manager of Customer Service & Technical Support Greater Giving
Digital Care Supervisor Home Depot
Manager Home Depot
Director Home Depot
Senior Director Global Tech Support & Services InfoBlox
Senior Director Tech Support AMS InfoBlox
Customer Service Information Network of Arkansas
Customer Service Information Network of Arkansas
Director, Member Services In-Shape Health Clubs
Events Marketing Manager Interactions LLC
Customer Success Manager Investor's Business Daily
Client Success Manager National Debt Relief
Member relations coordinator NCFDD
Customer Service Director NetCarrier
Director of Sales Orkin
Assistant Vice President, Direct Retail Redstone Federal Credit Union
Who else could you meet? Register now!
Director Product SugarCRM
Director of Dealer Performance: Customer Care Supportworks, Inc.
Chief Executive Officer TCC, LLC
Head of Customer Service Thredup
Vice President, Customer Experience U.S. Bank
Events Manager Unbabel
Associate Director of Consumer Experience UnitedHealthcare
Client Advisor AARP
Customer Service Analyst AARP
Shared Services ManagerTuro
Staff EngineerUber
Software EngineerUber
Tech LeadUber Inc
Engineering LeaderUber Inc
Tech LeadUber Inc
Engineering ManagerUber
Engineering ManagerUber
Sr Customer Support AnalystBilltrust
Research AnalystTwitter
Senior Program ManagerTwitter
Program Manager/Services ProgramsRicoh

Register Now

Save $50 with our Last Chance discount. Expires tomorrow!

Representing Brands Include


Register Now

Save $50 with our Last Chance discount. Expires tomorrow!


“I’ve participated in the Useful Social Media events for two years running and found them to be well run, insightful and very valuable..” Dave Evans, VP, Social Strategy, Lithium Technologies

Molson Coors

“Very engaging, lots of ideas, and a great opportunity to connect with experts and thought leaders” Dan Lewis, Chief Communications Officer, Molson Coors


“A great group of people and a terrific event. Looking forward to the next one.” Richard Margetic, Director of Social Media, Intuit

Goddard Systems

“The Corporate Social Media Summit is the best social media conference. Great speakers, great content, great brands!” Ashley Betzendahl, Social Media Coordinator, Goddard Systems

Yum! Brands

“The summit is highly worthwhile and an excellent way to gain actionable insight” Amy Sherwood, Vice-President, Public Relations, Yum! Brands

Onyx Pharmaceuticals

“The conference was chock full of valuable insights and was entertaining to boot. Even though there were many speakers, everyone was rapt right until the end” Gregory Birgfeld, Associate Director, Onyx Pharmaceuticals

General Motors (GM)

“Willingness of the various organizations to share their social media wins and challenges was very enlightening” Steve Walczak, Social Media Manager, GM

American Airlines

“Love it, Always” Stephanie Scott, Social Media Specialist, American Airlines

Jasmine Kees

Jasmine Kees

Global Project Director
Incite Group

UK: +44 (0) 207 375 7532


Email me if you have any questions