Join us for this dynamic discussion and learn how T-Mobile is personalizing the digital customer experience. Michelle Mattson, T-Mobile’s Director of Social Media, will join forces with Lithium’s Senior Product Marketing Director, Katie Duzan, to dive into the details of how it’s efficiently done.
Michelle will share her strategies on how to deliver personalized social support at massive scale. By providing valuable customer service and aligning with marketing, T-Mobile makes social care an executive priority. You’ll learn tips on how to automate processes for agents, how to leverage data visualization, and much more.