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The customer service department is too often referred to as “just a cost center”. And perhaps in the past we have been more reactive than proactive – but not anymore.
With expectations evolving at such a rate, customer service strategy is an integral part of the business. Competition across industry is fierce and we are creating more loyal customers with every interaction. As we leverage the potential of new technologies and build influence, support teams are being recognized as the face of, and driver for, the entire business.
At the Customer Service Summit 2020, our mission is to give leaders the tools and strategies to drive customer service to the center of the business and exceed customer expectations. That’s why we’ve gathered together those leading customer support, experience and social customer care from the world’s most influential brands to set the bar for omnichannel support and ensure we are delivering an unforgettable experience.
The Customer Service Summit West brings together the leading minds on the cutting edge of customer service strategy and innovation, with a speaker line-up of customer-centric leaders from the biggest global brands dedicated to delivering the ultimate customer experience.
Vice President of Sales, Service and Digital Operations
Senior Director of Service Enablement
Director - Global Partner Management
Director of Insight Research
Sr Director, Global Customer Experience
Discount ends TODAY! Save $300 with our Launch discount. Don't miss out!
The biggest brands in the US with a reputation for excellent service are gathering at the #cswest to understand new customer demands and set a strategy to stay one step ahead. Insight's Customer Service Summit is the who's who of the customer-centric support community, you won’t find better networking anywhere.
In 2020, we’re bringing customer service to the center of the business as the face of, and driver for, organisation-wide strategy. With rapidly changing customer expectations, support teams are integral to driving the business forward and we want you to be a part of this movement to inspire support leaders globally. Join us as we build a case for customer service at the executive table and exceed customer expectations.
But this event isn’t just about inspiration – it’s about building strategies to excel in your role; individually, in a team and as a community.
“Great line-up of different industries, great topics, great discussion”
John Knight, Head of Social Customer Service, Verizon
“It was a great event, and proved very worthwhile for me for the contacts I made. The size of it was perfect as it was just enough people in the room to manage meeting all the people I needed. The Brella app was super convenient too.”
Natalie Dowle Head of Americas, Customer Service, Financial Times
“A great conference! I really enjoyed the interaction and the content.”
Scott Chilson, Vice President, Customer Connectivity, Johnson & Johnson
“I’m sure I told you this before but I love the Incite summit. It is the BEST one out there!”
Margaret Tsuji, Rogers
“Great quality conference!”
Remco Jansen, Senior Manager Business Operations, Lego
“It was a great event, I’ll be sure to recommend it in the future.”
John D Young, Social Business Advisor, Communications & Outreach, Southwest
of attendees recommend the Summit to their corporate peers
of Customer Service Summit attendees say they learned something new & useful which they have applied to their own strategy
the number of senior, brand execs that will join you at The Customer Service Summit
GROW YOUR NETWORK with 250+ peers across the customer journey: Benchmark, debate and learn with those influencing the direction of the customer service space
LEARN YOUR WAY with 4 in-depth tracks: Don’t get stuck in a stuck in a session that isn’t relevant to you, tailor your journey with our multi-track system
STRATEGIZE AND PLAN with 35+ brand speakers: No more blue sky discussion. Leave with the tools and strategies to enact impact-driven change in 2019 with our interactive strategy-focused agenda
BE RECOGNIZED with the Customer Service Innovation Awards: Put yourself, brand or technology forward for an award and be recognized at the ceremony, exclusively hosted at Customer Service Summit West
SAVE WEEKS OF WORK with a cocktail of insight: Leave with more understanding of the current trends and challenges than weeks of market research and competitive analysis
Head of Strategy
US: 1 800 814 3459 ex.7244
UK: +44 (0) 207 375 7244
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