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18 - 19 September, 2018|London, UK

Expert Speakers

We are currently pulling together the speaker list for 2018. If you would like speak, please put forward your suggestions to hayley@incite-group.com

Who has spoken at Incite’s customer service summits across the globe?

Seth Ellison

Seth Ellison

Executive Vice President and President, Europe, Levi Strauss and Company

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As Executive Vice President and President, Europe, Seth Ellison is responsible for the company’s overall business strategy and operations across all brands and channels in the region. In addition, he is a member of the company’s worldwide leadership team, which sets the company’s global direction.

Seth has a passion for growing global brands and a track record of success in large and small companies, in multiple geographies and apparel categories. He joined the company in September 2012 to serve as President of the Dockers® brand before relocating to Europe for his current role. He has more than 35 years of apparel experience – including Chief Commercial Officer at Alternative Apparel, President of the swimwear group at Perry Ellis, Vice President General Manager of Nike EMEA Apparel based in Hilversum, The Netherlands, President of Hurley International at Nike Inc., President of the outerwear division for Authentic Fitness and Vice President of design and merchandising at Quiksilver, Inc.

Ellison attended Stanford University in Palo Alto, California. His other passions include snowboarding, watersports, the martial arts and guitar.

Jo Causon

Jo Causon

Chief Executive, The Institute of Customer Service

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Jo Moran

Jo Moran

Head of Customer Service, Marks & Spencer

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Simon Separghan

Simon Separghan

Managing Director, Global Contact & Digital Channels, Barclays

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Carolijn Hauwert

Carolijn Hauwert

Social Media Hub & Social Customer Service, KLM

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Joachim Franz

Joachim Franz

Head of Customer Experience Management, Volkswagen AG

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Rhona Bradshaw

Rhona Bradshaw

VP Customer Experience Transformation, Liberty Global

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Elyette Roux

Elyette Roux

Vice President Customer Experience and Digital Innovation, Schneider Electric

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Erwan Saout

Erwan Saout

Global Lead, Customer Service, Heineken

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Aidan Booth

Aidan Booth

Head of Customer Support, Brand & Platforms, Google

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Jos De Boes

Jos De Boes

Retired iToyota GM Customer Service Support, Toyota

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Philip Purdy

Philip Purdy

Head, Customer and Client Services Europe, Travelzoo

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Full speaker list • Full conference agenda • Audience breakdown

Mairit Hollsten-Väinölä

Mairit Hollsten-Väinölä

VP Customer Support, Mobile Network, Nokia

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Josef Bergman

Josef Bergman

Social & Digital Customer Care Lead EMEA, HP

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Andrea Finnegan

Andrea Finnegan

Global Service Manager, Social Media CX, Airbnb

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Mary McCarthy

Mary McCarthy

EMEA Customer Service Director, Microsoft

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Download the detailed event brochure

Full speaker list • Full conference agenda • Audience breakdown

Download the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown