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18 - 19 September, 2018|London, UK

Expert Speakers

We are currently pulling together the speaker list for 2018. If you would like speak, please put forward your suggestions to hayley@incite-group.com

Who has spoken at Incite’s customer service summits across the globe?

Michael Lawder

Michael Lawder

Senior Vice President of Customer Care, Samsung Electronics America

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Aileen Allkins

Aileen Allkins

Corporate Vice President, Customer Service & Support, Microsoft

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Richard Gianvecchio

Richard Gianvecchio

Vice President, Norton Support and Services, Symantec

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Fiona Blakesely

Fiona Blakesely

Director of Customer Care, Intuit

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Dan Gingiss

Dan Gingiss

Senior Director, Global Social Media, McDonalds;
& Author of Winning at Social Customer Care and Host, Experience This! Podcast

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Dawn Bradney

Dawn Bradney

VP Customer Support and Audit, McKesson

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Michele Pollard Gonzalez

Michele Pollard Gonzalez

Associate Director, Technical Customer Service, Verizon

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Sarah Brownback Wortman

Sarah Brownback Wortman

Senior Vice President, Global Social Listening and Customer Engagement, Citi

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Laura Smith

Laura Smith

Vice President Customer Success, Hertz

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Elisabeth Job Kozack

Elisabeth Job Kozack

Vice President, Product Strategy & Customer Experience, Marcus by Goldman Sachs

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Laurie Toscano

Laurie Toscano

Executive Director, Global Information Technology Support & Services, The Estée Lauder Companies Inc.

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Evan Shumeyko

Evan Shumeyko

Executive Director, Strategy, Ogilvy

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Daryl Unger

Daryl Unger

Vice President Customer Experience, Plated

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Tammy Twedt

Tammy Twedt

AVP, Home Lending Social Care Servicing, WellsFargo

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Jeff Stephenson

Jeff Stephenson

Sr. Director of Customer Service, Warner Music Group

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Rami Sarabi

Rami Sarabi

Country Manager - USA, La Maison du Chocolat

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Josh March

Josh March

CEO and Founder, Conversocial

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Calvin St Juste

Calvin St Juste

Head of Digital Customer Care, Comcast

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Jeff Lesser

Jeff Lesser

Senior Product Marketing Manager, Twitter

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Tim Lopez

Tim Lopez

Head of Global Social Media Customer Care, Symantec

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Michael Roy

Michael Roy

Head of Social Customer Care, Alaska Airlines

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Sarah Grace McCandless

Sarah Grace McCandless

Director, Global Product Management, Digital Services, Sykes

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Margaret Tsuji

Margaret Tsuji

Senior Manager, Social media Support, Rogers

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David Johnston

David Johnston

Social Media Strategist, TSA

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Daniella Peting

Daniella Peting

Social Media Manager, North America, Global Co-Lead, Social Media Center of Excellence, Motorola Solutions, Inc.

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Jon Allen

Jon Allen

VP and GM, Telligent - A Verint Company

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Jered Aasheim

Jered Aasheim

Partner Software Engineering Manager, Microsoft

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Paolo Fabrizio

Paolo Fabrizio

Social Customer Service Author, Social Media Scrum

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Frankie Saucier

Frankie Saucier

Founder, Socially Supportive Podcast

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Stephanie Leese Emrich

Stephanie Leese Emrich

President/Chief Service Officer, National Customer Service Association (NCSA) Chicagoland

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Dan Touchette

Dan Touchette

Director of Product, Bitly

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Dana Tessier

Dana Tessier

Director of Knowledge Management, Shopify

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Mark Buchanan

Mark Buchanan

Global Brand Experience and Brand Language Program Lead, Cisco Systems

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Georgina Bromwich

Georgina Bromwich

Trainer and writer, The Writer

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Titus Capilnean

Titus Capilnean

Director of Marketing, DigitalGenius Inc

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Dave Evans

Dave Evans

VP, Social Strategy, Lithium Technologies

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Hector Espinosa

Hector Espinosa

Customer Manager, Volaris

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Stuart Discount

Stuart Discount

Chairman of The Board, Professional Association for Customer Engagement

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Justin Barry

Justin Barry

Head of Account Management and Customer Service, Bond

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Sean Pinegar

Sean Pinegar

Co-Founder, Tenfold

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Sven Kolb

Sven Kolb

Managing Director, kcenter USU

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Linda Stacy

Linda Stacy

CEO & Founder, LivingBluPrints

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Brent Plow

Brent Plow

Director, Digital Risk & Compliance, Proofpoint

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Craig Davis

Craig Davis

CEO and Founder, Agent IQ

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Megan Kent

Megan Kent

CEO, THE GO LAB.

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Pradeep Rathinam

Pradeep Rathinam

CEO, AnswerIQ

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Beth Coppinger

Beth Coppinger

Supply Chain Research Director, Gartner

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Slaven Bilac

Slaven Bilac

CTO, Agent IQ

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Sean Rivers

Sean Rivers

Director, Operations Technology, Republic Wireless

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Matt Sweetwood

Matt Sweetwood

CEO and Advisor, C-Suite Network and beBee

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Jason Valdina

Jason Valdina

Director of Product Marketing, Conversocial

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Charlie Schrier

Charlie Schrier

Director of Product Marketing, SmartAction

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Eric Janeczek

Eric Janeczek

VP of Customer Experience, SmartAction

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