We're currently putting together the agenda for this year's summit. Below you will find a summary of the topics for discussion in 2018. If you'd like to contribute as a speaker, please get in touch with email@example.com
With customer experience roles on the rise, we want to delve into how this is changing the customer service role – and how this fits within the broader experience strategy
Hear how brands are executing a well thought out social care strategy from staff resourcing, to channel selection to 24/7 care – learn how to best structure your social support offering to ensure your remain efficient whilst keep ahead of customer expectations
Keep ahead of changing customer demands, by ensuring you have reviewed the latest engagement channels available. Learn from the trend setters on hoe they are embedding WhatsApp into their service strategy, the learnings and outcomes.
Case study examples of how new social channels including Facebook messenger are creating new efficiencies in your team. Learn how to embed messenger, and ensure you can keep up with volume live.
As your social support team continues to grow, ensure quality and consistency are maintained through defining responsibilities, expectations and workflows and fully embedding social into your contact center operations.
Learn how brands cope across 20+ different languages and the latest translator technologies solutions to scale your European reach
Complete speaker line-up • Program for all tracks & sessions • Audience breakdown