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Pre-order your Brochure
Reserve your place

18 - 19 September, 2018|London, UK

120 Senior Attendees

25+ Brand Speakers

70% Brand Attendance

2 Dedicated Streams

100% Customer Service Driven

The Customer Service and Experience Summit Europe is a brand focused meeting for customer support, customer experience and social customer care executives.

Join this only Pan-European meeting to discuss:

  • Customer Experience: Align support across your departments, streamline service and create a customer centric organisation
  • New technologies and changes: How AI, Chatbots can impact self-learning, response times and efficiencies
  • Talent, Development and Training: Ensure your team is equipped with the right resources, skills and motivation to provide first contact resolutions
  • Social Customer Care: The rise of messenger, next generations channels and advancing your social support offering
  • Self-Serve: Provide a self-serve experience to reduce costs, empower customers and improve feedback

Incite Community Includes:

Michael Lawder
Michael Lawder

Samsung Electronics America

Senior Vice President of Customer Care

Dan Gingiss
Dan Gingiss


Senior Director, Global Social Media

Aileen Allkins
Aileen Allkins


Corporate Vice President, Customer Service & Support

Laura Smith
Laura Smith


Vice President Customer Success

Sarah Brownback Wortman
Sarah Brownback Wortman


Senior Vice President, Global Social Listening and Customer Engagement

Fiona Blakesely
Fiona Blakesely


Director of Customer Care

The Industry's Chosen Themes:

Why Attend?

  • Pan-European Networking: Join executives from multiple European brands for deeper insights, benchmarking and learnings.
  • Customer Service & Experience Focused: Tired of conferences focusing on marketing customer experience and sales? This meeting is dedicated to customer support leaders who are looking to advance their customers experience through better service.
  • Practical, Real-world case studies from proven brand leaders: We know you're here to learn. So, we deliver case studies filled with next steps and 'how tos' from major brand
  • Network with senior customer service executives from huge brands: Attendees who have joined our conferences include executives from Hilton, Estee Lauder, McDonalds, Nestle, Comcast, Google and more. Over 70% of our attendees are guaranteed to work at 'end user' major brands. And over 60% of them are Directors, or more senior.
  • An agenda focused on the future of your discipline: Rooted in six-years of experience, this conference nevertheless constantly looks forward. This year, we'll take social media customer service delivery as a baseline, not a goal. What's next on the horizon?

Pre-order the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown

Join customer service and social media customer service leaders from the biggest brands across Europe


What previous attendees think

Pre-order the detailed event brochure

Complete speaker line-up • Program for all tracks & sessions • Audience breakdown

Companies that have previously attended Incite events include:

Cocal Cola
Mondelez International

This will be the most beneficial two days out of the office all year... reserve your place now before it’s too late!

Hayley Dunn

Hayley Dunn

Head of Strategy
Incite Group

US: 1 800 814 3459 ex.7236

UK: +44 (0) 207 375 7236