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October 4 - 5, 2018|New York, US

Unrivalled Speaker Line-up

As the summit approaches we will be announcing over 40 speakers, from the world's biggest and most innovative brands. Below is an overview of who is currently confirmed.

If you would like to speak or suggest a speaker - please get in touch with Aaron Jackson

Scott Chilson

Scott Chilson

Vice President, Customer Connectivity, Johnson & Johnson

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Kelli Durkin

Kelli Durkin

Vice President of Customer Service, Chewy

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Kelli Durkin is VP of Customer Service at Chewy. In her position, she oversees an award-winning customer service department that provides an exceptional level of service to Chewy customers.

Kelli has been with Chewy almost since day one, having been the fourth person hired when the company launched in 2011. She started as Director of Customer Service and was initially a one-man department. However, that very quickly changed. After more than six years with the company, Kelli now oversees a team of more than 1,000 in the department, including customer service training, operations and the WOW team, a division dedicated exclusively to customer engagement.

A native of Central Florida, Kelli is the proud pet parent of Bruno, a five-year old French Bulldog, and Wynnie, a one-year old English Bulldog.

Machu Latorre

Machu Latorre

Vice President, Social Care Strategy & Innovation, Wells Fargo

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Janelle Sallenave

Janelle Sallenave

Head of Uber Customer Support, North America, Uber

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Jeff Stephenson

Jeff Stephenson

Sr. Director of Customer Service, Warner Music

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Weslee Berke

Weslee Berke

Director of Customer Service, Boxed

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Josh March

Josh March

CEO & Co-Founder, Conversocial

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Alexander Sumin

Alexander Sumin

Co Founder, Claim Compass

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Rami Sarabi

Rami Sarabi

Country Manager, La Masion du Chocolat

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Sarah Grace McCandless

Sarah Grace McCandless

Senior Director, Global Digital CX Strategy, Sykes

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Remco Jansen

Remco Jansen

Senior Manager Contact Center Operations, Lego

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Margaret Tsuji

Margaret Tsuji

Senior Manager, Social Media Support, Rogers

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David Johnston

David Johnston

Social Media Strategist, TSA

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Here is a look at who spoke in 2017.

Michael Lawder

Michael Lawder

Senior Vice President of Customer Care, Samsung Electronics America

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More information coming soon...

Aileen Allkins

Aileen Allkins

Corporate Vice President, Customer Service & Support, Microsoft

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Richard Gianvecchio

Richard Gianvecchio

Vice President, Norton Support and Services, Symantec

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Fiona Blakesely

Fiona Blakesely

Director of Customer Care, Intuit

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Dan Gingiss

Dan Gingiss

Senior Director, Global Social Media, McDonalds;
& Author of Winning at Social Customer Care and Host, Experience This! Podcast

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Dawn Bradney

Dawn Bradney

VP Customer Support and Audit, McKesson

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Michele Pollard Gonzalez

Michele Pollard Gonzalez

Associate Director, Technical Customer Service, Verizon

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Sarah Brownback Wortman

Sarah Brownback Wortman

Senior Vice President, Global Social Listening and Customer Engagement, Citi

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Laura Smith

Laura Smith

Vice President Customer Success, Hertz

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Elisabeth Job Kozack

Elisabeth Job Kozack

Vice President, Product Strategy & Customer Experience, Marcus by Goldman Sachs

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Laurie Toscano

Laurie Toscano

Executive Director, Global IT Service Desks/End User Services, The Estée Lauder Companies Inc.

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Evan Shumeyko

Evan Shumeyko

Executive Director, Strategy, Ogilvy

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Daryl Unger

Daryl Unger

Vice President Customer Experience, Plated

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Tammy Twedt

Tammy Twedt

AVP, Home Lending Social Care Servicing, WellsFargo

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Jeff Stephenson

Jeff Stephenson

Sr. Director of Customer Service, Warner Music Group

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Rami Sarabi

Rami Sarabi

Country Manager - USA, La Maison du Chocolat

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Josh March

Josh March

CEO and Founder, Conversocial

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Calvin St Juste

Calvin St Juste

Head of Digital Customer Care, Comcast

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Jeff Lesser

Jeff Lesser

Senior Product Marketing Manager, Twitter

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Tim Lopez

Tim Lopez

Head of Global Social Media Customer Care, Symantec

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Michael Roy

Michael Roy

Head of Social Customer Care, Alaska Airlines

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Sarah Grace McCandless

Sarah Grace McCandless

Director, Global Product Management, Digital Services, Sykes

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Margaret Tsuji

Margaret Tsuji

Senior Manager, Social media Support, Rogers

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David Johnston

David Johnston

Social Media Strategist, TSA

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Daniella Peting

Daniella Peting

Social Media Manager, North America, Global Co-Lead, Social Media Center of Excellence, Motorola Solutions, Inc.

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Jon Allen

Jon Allen

VP and GM, Telligent - A Verint Company

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Jered Aasheim

Jered Aasheim

Partner Software Engineering Manager, Microsoft

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Paolo Fabrizio

Paolo Fabrizio

Social Customer Service Author, Social Media Scrum

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Frankie Saucier

Frankie Saucier

Founder, Socially Supportive Podcast

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Stephanie Leese Emrich

Stephanie Leese Emrich

President/Chief Service Officer, National Customer Service Association (NCSA) Chicagoland

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Dan Touchette

Dan Touchette

Director of Product, Bitly

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Dana Tessier

Dana Tessier

Director of Knowledge Management, Shopify

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Mark Buchanan

Mark Buchanan

Global Brand Experience and Brand Language Program Lead, Cisco Systems

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Georgina Bromwich

Georgina Bromwich

Trainer and writer, The Writer

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Titus Capilnean

Titus Capilnean

Director of Marketing, DigitalGenius Inc

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Dave Evans

Dave Evans

VP, Social Strategy, Lithium Technologies

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Hector Espinosa

Hector Espinosa

Customer Manager, Volaris

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Stuart Discount

Stuart Discount

Chairman of The Board, Professional Association for Customer Engagement

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Justin Barry

Justin Barry

Head of Account Management and Customer Service, Bond

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Sean Pinegar

Sean Pinegar

Co-Founder, Tenfold

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Sven Kolb

Sven Kolb

Managing Director, kcenter USU

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Linda Stacy

Linda Stacy

CEO & Founder, LivingBluPrints

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Brent Plow

Brent Plow

Director, Digital Risk & Compliance, Proofpoint

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Craig Davis

Craig Davis

CEO and Founder, Agent IQ

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Megan Kent

Megan Kent

CEO, THE GO LAB.

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Pradeep Rathinam

Pradeep Rathinam

CEO, AnswerIQ

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Beth Coppinger

Beth Coppinger

Supply Chain Research Director, Gartner

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Slaven Bilac

Slaven Bilac

CTO, Agent IQ

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Sean Rivers

Sean Rivers

Director, Operations Technology, Republic Wireless

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Matt Sweetwood

Matt Sweetwood

CEO and Advisor, C-Suite Network and beBee

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Jason Valdina

Jason Valdina

Director of Product Marketing, Conversocial

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Charlie Schrier

Charlie Schrier

Director of Product Marketing, SmartAction

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Eric Janeczek

Eric Janeczek

VP of Customer Experience, SmartAction

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