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October 4 - 5, 2018|New York, US

Unrivaled Networking with Customer Service Leaders

Sample of Companies Attending in 2017:

Airbnb Liberty Mutual Insurance Turkcell
Alaska Airlines L'OCCITANE EN PROVENCE Twitter
Atlassian Macro Helix Unibind
Bath Fitter McDonald's Verint
Bitly McKesson Pharmaceutical Verizon
Blizzard Entertainment Microsoft VISA
BMO Financial Group Minneapolis Institute of Art Warner Music Group
Builders Mutual Motorola Wells Fargo
Celgene Corporation New York Jets Younique
Cisco Paradigm Health & Wellness YouTube
Comcast Preferred Employers Insurance Company AARP
Cox Communications P&G Conversocial
Facebook Rogers Communications CRMXchange
Grindr Samsung Electronics America Digi-Key Electronics
Hagerty Insurance SAP Disability Solutions
Henry Schein, Inc. SYKES TSA
Indeed Symantec Ltd.
Intuit Tesco International Redstone Federal Credit Union
JetBlue Airways The Hertz Corporation Landmark group

Previous attendees for The Customer Service Summit 2016 include:

Title Company
Social Media Customer Care AgentAer Lingus
Founder and CEO Agent IQ
TBC Agent IQ
Co-Founder and CTO Agent IQ
Head of Social Customer Care Alaska Airlines
Coordinator, Social Media, Guest Services AMC Theatres
Consumer Relations Manager Applegate
Consumer Relations Specialist Applegate
Consumer Relations Specialist Applegate
Global Director, Contact Center Services AT&T
Digital and Social Media Ops Lead Audi of America
Customer Experience Center Supervisor Audi of America
Director, Customer Care Self-Service AVG
Community Operations Lead Badoo
Founder Billie Sastre
Inside Sales Manager BraunAbility
Customer Experience Group Manager BraunAbility
Director of Customer Care & Aftersales BraunAbility
Technical Call Center Manager BraunAbility
BraunWest Arizona facility Manager BraunAbility
Service Part Warehouse Manager BraunAbility
Field Service and Training Manager BraunAbility
VP Innovation Scouting BT
Sr. Manager, Digital Care Capital One
Principal Process Manager, Digital Care Capital One
Director, Extended Operations Capital One
Unit Manager, Social Media Capital One
Senior Manager, Digital & Social Media Capital One
Head of Digital & Social Media Product Management Capital One
Director, Customer Care Celgene
Manager, Excellence Celgene
Executive Director, Global Risk Management Operations Celgene
General Manager Century Link
GVP, Technical Support Operations Charter Communications
VP, Interactive Care Charter Communications
Co-Founder Chatdesk
Senior Vice President of Social Listening Citi
Executive Director, Digital Care Comcast
Sr. Director, NCO Digital Care Strategy & SupportComcast
Manager, NCO Digital Care OperationsComcast
Director, NCO Digital Care OperationsComcast
Account Manager Commissions Inc (CINC)
Sr. Marketing Analyst Constellation
Manager, Customer Care Social Media Cox Communications
Project Manager CPS Energy
MarcommCredit Karma
MarcommCredit Karma
MarcommCredit Karma
social media support manager Dell
Account Manager Delta
Chief Customer Officer Delta Defense
Process Consultant Delta Defense
Social Media Engagement Specialist Delta Defense
Business Service Manager Department of Technology City & County of San Francisco
Support Services Manager Department of Technology City & County of San Francisco
Director, Project Management Office and Customer Service Department of Technology City & County of San Francisco
Call Center and Customer Registration Support Director
VP, Customer Experience Dow Jones
Customer Service Manager Dow Jones & Co
Head, PIB Customer Service Dow Jones & Co
SVP Global Customer Service Dun & Bradstreet
Social Media Team Leader eBay
Leader, Global Social Customer Care eBay
Social Media Operations Manager Eli Lilly
VP, Members & Community Etsy
Recall Social Media Specialist Fiat Chrysler Automobiles
Head of Social Media Support and Community Fido
Social Media Community Manager Fifth Third Bank
Customer Support Manager G2A.COM
Vice President Business Development GC Services, LP
Senior Vice President Sales GC Services, LP
Customer Care Director GE
Social Strategy Lead General Motors
Claims Resource Manager Georgia Farm Bureau Insurance Co
Senior Claims Manager, Operations Georgia Farm Bureau Insurance Co
Google Cloud, Support Studio Google
Google Cloud, Support Operations Google
Google Cloud, Support University Google
Google Cloud, Customer Insights Google
Product Specialist Google
Director, Customer Service HOMES.COM
Senior Customer Service Manager HOMES.COM
Director, Social Customer Care HP
Head of Global Customer Care HP
Head of Digital Marketing Humana
Vice President, Client Success IBM
Social Media Client Service Specialist
Manager, Client Connect
Senior Director, Client Services
Group Manager Social and Community Worldwide Intuit
Customer Engagement Manager JackThreads
Marketing Communications Manager Jiffy Lube International
Business Performance Manager Jiffy Lube International
Customer Care Service Kaygab Nigeria Limited
Customer Service Manager Leafly
Executive Director, eServices Lenovo
Head of Customer Care letgo
Associate Program Manager, Community Management & Insights Liberty Mutual
Director of Community Management and Customer Insights Liberty Mutual
Social Media Lead LinkedIn
WW Director - Customer Care Logitech
WW Customer Care Operations Manager Logitech
Director, Customer Support McKesson
Corporate Social Media Manager Michelin
Director Microsoft
Social Media Optimization & Real Time Customer Service Manager Minor Hotels
Founder MorningBrooke
Director of Customer Care National Grid
Head of Social Care Operations Netflix
Social Media and Corporate Resolution Lead Netflix
Marketing Director NWNA
CS and Moderation Manager OLX
Operations Manager OLX
Database CoordinatorOrganic Valley
Consumer Relations Team LeaderOrganic Valley
Principal Business Specialist Pacific Gas and Electric
VP Operations Payoneer
Director of Customer Care Payoneer
Brand Marketing Manager Procter & Gamble
Call Center Manager PSEG Long Island
Social Media Supervisor PSEG Long Island
Social Media Supervisor PSEG Long Island
Founder & CEO Renegade
Manager, Community Forums and Social Media Support Rogers
VP Global Business Solutions RR Donnelley
SVP Global Business Solutions RR Donnelley
Director of Customer Service and Support Safeway
Director of Service Delivery SALT (American Student Assistance)
Head of Customer SupportSamsung
Senior Digital Product ManagerSamsung
Director, Digital ServiceSamsung
Social Relations Manager ServiceNow
Social Media Specialist Shopify
Client Service Social Marketing Coomunicatios
Senior Director - Social Business Southwest Airlines
Director, Cargo Customer Service Southwest Airlines
Product Marketing Manager Sparkcentral
Vice President Business Development SPi Global
Social Media Specialist Shopify
Product Marketing Manager Spredfast
Head of Global Social Media Customer Care Symantec Corporation
Vice President of Norton Support and Services Symantec Corporation
Director of Content Strategy The Economist
Head of Global Consumer Relations The Hershey Company
Head of Social Intelligence - Global Digital Marketing Advancement The Hershey Company
CEO Tiny Tots Therapy
Vice President Tiny Tots Therapy
Executive Director, Customer Experience and Service ToysRUs
Ce Tariff & Campaign & Terminal Journey Management Manager Turkcell Technology
Senior Product Marketing Manager Twitter
Team Lead UCD
Director of Administrative Services UCD
Deputy Director Administrative Services UCD
Social Media Manager United Airlines
Sr Consumer Experience Business Analyst UnitedHealth Group
Operations Manager U-Pack Moving
Operations Manager U-Pack Moving
Account Manager Verizon
Director Verizon
CS Social Media Strategy Verizon Wireless
Director - Customer Service Verizon Wireless
Sr. Manager- Social Strategy Verizon Wireless
Senior Director, Customer Care Digital Channel Operations and Development Visa Inc.
Vice President Visa Inc.
VP, Social Care Capabilities Manager Wells Fargo
Assistant Vice President - Social Media Wells Fargo
Social Media Community Moderator Whole Foods
Global Customer Service Directo for SSC World Vision International
Customer Application Department Manager Yes
Supervisor of Partner Support Yext
Manager of Client Support Yext
Supervisor of Client Support Yext
Supervisor of Enterprise Support Yext
Vice President, Field Support Younique
Customer Service Manager Younique Products
Senior Director of Customer Care Younique Products
Social Engagement Strategist YouTube, Google
Director Customer Service Technologies Zappos

“I’ve participated in the Useful Social Media events for two years running and found them to be well run, insightful and very valuable..” Dave Evans, VP, Social Strategy, Lithium Technologies

Molson Coors

“Very engaging, lots of ideas, and a great opportunity to connect with experts and thought leaders” Dan Lewis, Chief Communications Officer, Molson Coors


“A great group of people and a terrific event. Looking forward to the next one.” Richard Margetic, Director of Social Media, Intuit

Goddard Systems

“The Corporate Social Media Summit is the best social media conference. Great speakers, great content, great brands!” Ashley Betzendahl, Social Media Coordinator, Goddard Systems

Yum! Brands

“The summit is highly worthwhile and an excellent way to gain actionable insight” Amy Sherwood, Vice-President, Public Relations, Yum! Brands

Onyx Pharmaceuticals

“The conference was chock full of valuable insights and was entertaining to boot. Even though there were many speakers, everyone was rapt right until the end” Gregory Birgfeld, Associate Director, Onyx Pharmaceuticals

General Motors (GM)

“Willingness of the various organizations to share their social media wins and challenges was very enlightening” Steve Walczak, Social Media Manager, GM

American Airlines

“Love it, Always” Stephanie Scott, Social Media Specialist, American Airlines

Aaron Jackson

Aaron Jackson

Project Director
Incite Group

US: 1 800 814 3459 ex.7244

UK: +44 (0) 207 375 7244


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