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October 4 - 5, 2018|New York, US

300+ Senior Attendees

40+ Brand Speakers

70% Brand Attendance

2 Dedicated Streams

100% Customer Service Driven

Returning for an eighth year to New York in October 2018, The Customer Service Summit will again bring together an unrivalled list of major brand leaders to guide you into the future of customer care as well as embracing social media & digital customer support.

A Speaker Line-Up of Visionaries and Senior Leaders, Including:

Kelli Durkin
Kelli Durkin


Vice President of Customer Service

Scott Chilson
Scott Chilson

Johnson & Johnson

Vice President, Customer Connectivity

Machu Latorre
Machu Latorre

Wells Fargo

Vice President, Social Care Strategy & Innovation

Jeff Stephenson
Jeff Stephenson

Warner Music

Sr. Director of Customer Service

Janelle Sallenave
Janelle Sallenave


Head of Uber Customer Support, North America

Nadege Pluviose
Nadege Pluviose

New York Jets

Director, Client Relations

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Event Presentations • Event Audio • On Demand Subscription

Is your support Efficient, Effortless, Engaging, Empowering, Everywhere?

  • Efficient – Utilize new technology and strategies to reduce costs whilst maintaining quality.
  • Effortless – Make it easy for your customer, boost satisfaction whilst reducing call volume.
  • Engaging – Equip your team with the context required to deliver unforgettable service.
  • Empowering – Super support agents empowered by the correct training and technology.
  • Everywhere – Deliver a seamless personalized experience across multiple channels.

Purchase the Post-Conference Materials

Event Presentations • Event Audio • On Demand Subscription

The USA’s best Customer Service conference just got better:

  • Practical, Real-world case studies from proven brand leaders: We know you're here to learn. So we deliver case studies filled with next steps and 'how to’s' from major brands leaders. Last year, that included Samsung, Verizon, Estee Lauder, WellsFargo, Microsoft and more.
  • Network with senior customer service executives from huge brands: Attendees who have joined us at the Incite Customer Service Summit include executives from Visa, Google, Spotify, MetLife, Fossil and more. Over 70% of our attendees are guaranteed to work at 'end user' major brands. And over 60% of them are Directors, or more senior.
  • An agenda focused on the future of your discipline: Rooted in seven-years of experience, this conference nevertheless constantly looks forward. What's next on the horizon?

The Industry's Chosen Themes:

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Event Presentations • Event Audio • On Demand Subscription

Our Formula for Success – It’s Simple…

  • Provide the most comprehensive and in-depth agenda delivered by expert corporate speakers.
  • Year-round research with corporate executives to discover the topics critical to customer service success.
  • Recruit only corporate speakers from big brands, the people like you that lead customer service departments and teams.
  • High-level, business focused discussion, resulting in you learning you can actually implement upon your return to the office.

2017 Attendees

Proven: The USA's best customer service conference

  • 97% of Incite Summit attendees recommend the conferences to their peers
  • Over 4,000 customer experience executives have attended Incite events since we began in 2010
  • Previous attendees at Incite events include General Mills, Aflac, Citi, Red Bull, Verizon, Facebook, Google, Pfizer, WalMart, Whole Foods, United Health, Bacardi, 3M, Comcast, DHL and many more


of attendees recommend the Summit to their corporate peers


of Customer Service Summit attendees say they learned something new & useful which they have applied to their own strategy


the number of senior, brand execs that will join you at The Customer Service Summit

This will be the most beneficial two days out of the office all year... reserve your place now before it’s too late!

Aaron Jackson

Aaron Jackson

Project Director
Incite Group

UK: +44 (0) 207 375 7244


Purchase the Post-Conference Materials

Event Presentations • Event Audio • On Demand Subscription