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October 4 - 5, 2018|New York, US

250+ Senior Attendees

40+ Brand Speakers

70% Brand Attendance

2 Dedicated Streams

100% Customer Service Driven

Returning for an eighth year to New York in October 2018, The Customer Service Summit will again bring together an unrivalled list of major brand leaders to guide you into the future of customer care as well as embracing social media & digital customer support.

Is your support Efficient, Effortless, Engaging, Empowering, Everywhere?

  • Efficient – Utilize new technology and strategies to reduce costs whilst maintaining quality.
  • Effortless – Make it easy for your customer, boost satisfaction whilst reducing call volume.
  • Engaging – Equip your team with the context required to deliver unforgettable service.
  • Empowering – Super support agents empowered by the correct training and technology.
  • Everywhere – Deliver a seamless personalized experience across multiple channels.

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2017 Customer Service Leaders Included:

Michael Lawder
Michael Lawder

Samsung Electronics America

Senior Vice President of Customer Care

Dan Gingiss
Dan Gingiss


Senior Director, Global Social Media

Aileen Allkins
Aileen Allkins


Corporate Vice President, Customer Service & Support

Laura Smith
Laura Smith


Vice President Customer Success

Sarah Brownback Wortman
Sarah Brownback Wortman


Senior Vice President, Global Social Listening and Customer Engagement

Fiona Blakesely
Fiona Blakesely


Director of Customer Care

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Discount ends THIS FRIDAY! Save $350 with our Ultra Early-Bird discount. Don't miss out!

The USA’s best Customer Service conference just got better:

  • Practical, Real-world case studies from proven brand leaders: We know you're here to learn. So we deliver case studies filled with next steps and 'how to’s' from major brands leaders. Last year, that included Samsung, Verizon, Estee Lauder, WellsFargo, Microsoft and more.
  • Network with senior customer service executives from huge brands: Attendees who have joined us at the Incite Customer Service Summit include executives from Visa, Google, Spotify, MetLife, Fossil and more. Over 70% of our attendees are guaranteed to work at 'end user' major brands. And over 60% of them are Directors, or more senior.
  • An agenda focused on the future of your discipline: Rooted in seven-years of experience, this conference nevertheless constantly looks forward. What's next on the horizon?

The Industry's Chosen Themes:

Understanding Efficiency and Value

Supercharged Social Media Support

Empowering Agents with AI and Automation

Self-service & Transactional Automation

Personalized Omnichannel Care

Messaging Apps and Chat Bots

Talent Training and Recruitment

Proactive Community Support

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Discount ends THIS FRIDAY! Save $350 with our Ultra Early-Bird discount. Don't miss out!

Our Formula for Success – It’s Simple…

  • Provide the most comprehensive and in-depth agenda delivered by expert corporate speakers.
  • Year-round research with corporate executives to discover the topics critical to customer service success.
  • Recruit only corporate speakers from big brands, the people like you that lead customer service departments and teams.
  • High-level, business focused discussion, resulting in you learning you can actually implement upon your return to the office.

2017 Attendees

Proven: The USA's best customer service conference

  • 97% of Incite Summit attendees recommend the conferences to their peers
  • Over 4,000 customer experience executives have attended Incite events since we began in 2010
  • Previous attendees at Incite events include General Mills, Aflac, Citi, Red Bull, Verizon, Facebook, Google, Pfizer, WalMart, Whole Foods, United Health, Bacardi, 3M, Comcast, DHL and many more


of attendees recommend the Summit to their corporate peers


of Customer Service Summit attendees say they learned something new & useful which they have applied to their own strategy


the number of senior, brand execs that will join you at The Customer Service Summit

This will be the most beneficial two days out of the office all year... reserve your place now before it’s too late!

Aaron Jackson

Aaron Jackson

Project Director
Incite Group

US: 1 800 814 3459 ex.7244

UK: +44 (0) 207 375 7244


Don't miss out - register now

Discount ends THIS FRIDAY! Save $350 with our Ultra Early-Bird discount. Don't miss out!