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June 7 - 8, 2018|San Diego, US

Outstanding Customer Care and Social Support Leaders confirmed to speak

We are currently pulling together the agenda and speaker list for 2018. If you would like to be part of the research or join the speaking list, please put forward your suggestions to josh@incite-group.com

Lance Gruner

Lance Gruner

Executive Vice President, Global Customer Care, Mastercard

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Michael Lawder

Michael Lawder

Senior Vice President of Customer Care, Samsung Electronics America

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Kimarie Matthews

Kimarie Matthews

Senior Vice President, Wells Fargo Virtual Channels Social Care & Capabilities, Wells Fargo

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Urvashi Sheth

Urvashi Sheth

Vice President, Global Customer Care, Western Digital

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Laurie Toscano

Laurie Toscano

Vice President, End User Experience, Related Companies

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Sarah Brownback Wortman

Sarah Brownback Wortman

Senior Vice President, Global Social Listening and Customer Engagement , Citi

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Gregg Fernandes

Gregg Fernandes

Vice President of Customer Care and Logistics, The Washington Post

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Joshua Powe

Joshua Powe

Customer Service Director, Delta Airlines

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Chip Liebenow

Chip Liebenow

Customer Care Director, Home Depot

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Josh Ramsey

Josh Ramsey

Corporate Director, Customer Care: Executive Escalations, Diamond Desk, Social Media, Non Voice, Hilton

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Katherine Chan

Katherine Chan

Customer Experience and Global Service Manager, Airbnb

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Michelle Mattson

Michelle Mattson

Director of Social Media, T-Mobile

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Matt Chin

Matt Chin

VP, Experience Implementation & Social Response, AARP

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Stacy Vick

Stacy Vick

Social Strategy, Global Center of Expertise, General Motors

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Michael Roy

Michael Roy

Head of Social Customer Care, Alaska Airlines

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Amartya Bannerjee

Amartya Bannerjee

Director, Support & Services, Customer Success, McAfee

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Kriti Kapoor

Kriti Kapoor

Head of Social Customer Care, Microsoft

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Mark Obee

Mark Obee

Group Head, Social & Community Engagement, Intuit

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Mari Smith

Mari Smith

Facebook Marketing Expert | Social Media Influencer | Speaker | Author,

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Tim Lopez

Tim Lopez

Head of Global Social Media Customer Care, Symantec

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Tisa	Sinclair

Tisa Sinclair

Director of Social Response, AARP

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Margaret Tsuji

Margaret Tsuji

Senior Manager, Social Media Support, Rogers

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Charles Hawkins

Charles Hawkins

Senior Director of Customer Care, Comcast Corporation

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Ima Somers

Ima Somers

Customer Service Director, 2K

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Speaker to be announced soon,
Facebook Messenger

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Josh March

Josh March

CEO & Founder, Conversocial

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Frankie Saucier

Frankie Saucier

Founder, Socially Supportive Podcast

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Beth Coppinger

Beth Coppinger

Supply Chain Research Director, Gartner

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Evan Weiner

Evan Weiner

Senior Manager, Social Media, Media Temple

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Max Yoder

Max Yoder

Co-founder & CEO, Lessonly

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(Speaker tbc), Zendesk

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Sarah Grace McCandless

Sarah Grace McCandless

Director, Global Product Management, Digital Services, Sykes

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(Speaker tbc), Guru

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(Speaker tbc), Lithium

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Florence Evina-Ze

Florence Evina-Ze

Director of Customer Care, Ipsy

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Allyson Boudousquie

Allyson Boudousquie

VP Product Strategy & Markets, Convergys Corporation

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Craig Davis

Craig Davis

CEO, Agent IQ

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Slaven Bilac

Slaven Bilac

CTO, Agent IQ

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Complete speaker line-up • Program for all tracks & sessions • Audience breakdown