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After seven year's of success, the Customer Service Summit is heading to the West Coast for the first time, bringing together and unrivalled list of major brand leaders to guide you into the future of customer care and social media customer service
Executive Vice President, Global Customer Care
Senior Vice President, Wells Fargo Virtual Channels Social Care & Capabilities
Vice President, Global Customer Care
Executive Director, End User Services
Senior Vice President, Global Social Listening and Customer Engagement
Vice President of Customer Care and Logistics
Customer Service Director
Customer Care Director
Vice President, Prepaid Customer Service
Corporate Director, Customer Care: Executive Escalations, Diamond Desk, Social Media, Non Voice
Customer Experience and Global Service Manager
Director of Social Media
“Great line-up of different industries, great topics, great discussion”
John Knight, Head of Social Customer Service, Verizon
Complete speaker line-up • Program for all tracks & sessions • Audience breakdown
“Great inspiration, great education, and good for validation that we are working toward the same goals”
Lisa Oswald, VP, Customer Service, Travelzoo
Under our theme of effortless, seamless, and anytime customer care, we've focused this year's agenda to bring you in depth insights on the critical issues you'll face in the year ahead. Based on months of research with customer service executives from huge companies, our agenda will give you proven insight on topics like:
Deliver unified and frictionless customer experiences wherever your customers are. Connect the data dots and fully embed social, web, chat and portal into your contact center operations for a seamless multichannel experience
Give your customers the power to shape their own experiences on their own terms. Leverage digital assets, utilize bots & AI, remove friction points and resolve issues with the speed and efficiency your customers expect
Ensure quality and consistency as your support teams grow and adapt to changing demands. Empower agents, supercharge onboarding, stay functional, flexible and augmented, and futureproof your support structure for every occasion
Go above and beyond expectation. Gain a real-time view of your customers’ needs and provide an effortless experience. Move from customer support to customer success
Equip your team with the context they need to create services tailored to each customer. Build strong customer relationships that defy the impersonal approach.
“The summit is highly worthwhile and an excellent way to gain actionable insight”
Amy Sherwood, Vice-President, Public Relations, Yum! Brands
of attendees recommend the Summit to their corporate peers
of Customer Service Summit attendees say they learned something new & useful which they have applied to their own strategy
the number of senior, brand execs that will join you at The Customer Service Summit
Critical Insight from VP’s and Directors of Customer Service: In knowing where customer service is headed, VP-level execs from the world’s most biggest brands will share the decisions that will shape your role and future strategy. Get this invaluable insight to ensure you stay ahead
A Cutting-Edge Agenda: Gain actionable insight on 2018’s biggest challenges and opportunities, as decided by you and your peers. Whether your focus is Social Media Customer Service, or broader multichannel care… our tracked approach will tailor both days to your specific needs
Learn from and Benchmark against 150+ Corporate Peers: We know that the best person to give you advice is someone that has direct, ‘tried-and-trusted’ experience. #INCITECS features corporate speakers, with a total focus on corporate priorities and learning. Get over 16 hours of best practice and future strategy planning with the world’s leading brands.
Senior Project Director
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